Tele Sales Executive- Eldoret at Vilcom Networks Limited

Role Summary

• He/She will be responsible for generating leads, closing sales, and promoting our internet service solutions to Vilcom's potential customers. The role requires excellent communication skills, a persuasive approach, and a passion for delivering top-tier customer service.

Key Responsibilities

• Conduct outbound calls to potential customers to introduce and promote the company's ISP products and services
• Handle inbound inquiries and provide detailed product, information, addressing customer questions effectively
• Identify and qualify potential leads, ensuring follow-up until closure.
• Provide tailored solutions based on customer needs and requirements
• Maintain a strong pipeline of prospective clients to achieve the set sales targets.
• Achieve and exceed assigned set sales targets and performance metrics
• Maintain detailed records of customer interaction, feedback, and sales progress in the CRM system.
• Stay updated on Vilcom's product offering, market trends, and competitor activities to provide informed decisions & recommendations
• Build and maintain long term relationships with customers through effective communication and follow- ups.
• Collaborate with the marketing team to optimize campaigns & sales strategies
• Adhere to Vilcom's policies and compliance standards during your interactions with customers.
• Outcomes - Indicators of Success
• Sales Achievement: Number of new customer acquisitions per month.
• Call Efficiency: Number of outbound calls made daily and their effectiveness.
• Lead Conversion Rate: Percentage of leads converted to paying customers.
• Revenue Generation: Monthly revenue
• contribution through sales efforts.
• Customer Retention Rate: Percentage of customers retained through upselling and excellent service. Customer Satisfaction Score (CSAT): Customer feedback on service quality and experience. Follow-up Efficiency: Number of follow-ups resulting in successful conversions.
• CRM Compliance: Accuracy and timeliness of data entry in CRM systems.
• Product Knowledge: Demonstration of in-depth understanding of product offerings and competitive landscape.

Requirements & Qualifications

• Diploma in Sales, Marketing, Business Administration or related field.
• 2 years of experience in Tele - Sales, preferably in the ISP industry.
• Proven track record of exceeding sales targets and building strong client relationships.
• Excellence verbal and written communication skills.
• Proven ability to meet and exceed sales target.
• Strong negotiation and persuasion skills.
• Proficiency in CRM software and Microsoft Office Suites
• Ability to multitask and prioritize in a fast-paced environment Strong problem-solving skills and resilience under pressure.

Key Competencies

• Strong interpersonal and negational skills. Self-motivated with a result driven approach.
• Ability to work independently and collaboratively with a team
• High level of professionalism, integrity and work ethics
• Adaptability to evolving sales strategies and market conditions