Job Opportunities at Absa

Job Summary

1. Responsible for recruiting and maintaining a portfolio of premier clients, by selling a high quality, relationship oriented, financial planning service, supported by a dedicated Account Executive. Clients are recruited from the existing Bank customer base and externally with the aim of developing significant sales, and high levels of client satisfaction through a mutually beneficial relationship.
2. The client relationship is managed on a highly proactive and ongoing basis over an extended period. Whilst part of a team, the jobholder operates on a mobile basis, meeting clients at times and locations convenient to the client

Job Description

Main Accountabilities

Sales And Service

• Proactively target and recruit clients,
• Satisfy clients ongoing financial planning needs identified by self or Account Executive through the sale of appropriate products and services
• Optimise portfolio potential in conjunction with Account Executive, planning/undertaking effective marketing campaigns
• Establish and develop sales opportunities to meet the clients needs, introducing and working in conjunction with  segment specialists
• Manage the client portfolio, making proactive contact on a regular basis and meeting clients at their convenience
• Generate leads and sales by building effective working relationships with branches within catchment areas, Corporate Sector etc.
• Generate referred business by encouraging existing clients to make recommendations

Business Management

• Ensure that targeted level of business results (i.e. income, costs, client satisfaction and client recruitment) for jobholder’s own portfolio are maintained
• Review portfolio on a regular basis recommending clients
• Adhere to standards, legal and regulatory, in accordance with the Absa Premier guidelines and Head Office instructions

Staff  Management       

• Implement and maintain a coaching and training programme for Account Executive(s) including a regular review of selling and service performance Manage and motivate staff recognizing outstanding performance
• Lead and direct staff to achieve business objectives

Risk and Controls

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

Technical Skills and Competencies

• People Management
• Communication and Presentation
• Business awareness Business management
• Performance management
• Resource management
• Relationship management
• Team building
• P C skills
• Planning

Knowledge, Expertise and Experience

• In-depth knowledge of the full range of Absa Bank Kenya Plc retail product set and service and an overview of corporate and small business services
• In-depth understanding of technical support systems eg BRAINS, WinFos.
• Detailed understanding of the retail network business processes and operating procedures. 
• Thorough knowledge of operating instructions and audit requirements.
• Good understanding of Absa Bank Kenya Plc risk policy
• Awareness of Absa Bank Kenya Plc retail strategy, operating structures and interfaces
• Knowledge of Absa Bank Kenya Plc people policy and procedures
• Understanding of the local competitor market.
• Team leader experience

Experience:

• Circa 2 years team leader experience
• Record of achievement in a sales and service environment
• Experience of handling customer complaints
• Previous experience of handling operational risk issues
• Previous roles could include
• Personal banker team leader
• Prestige team leader

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

1. The purpose for this role is to have a dedicated resource with the appropriate technical skills and knowledge to support the CRES Project Manager in project coordination, management and implementation within the set project governance and budget control standards.
2. To follow and apply Absa Bank Kenya PLC project practices, standards and methodologies as defined from time to time in the delivery of projects.

Job Description

Main Accountabilities:

Management of the project budgets

Time split: 15%

Outputs:

• Prepare budget/ financial reports and controls expenditures in accordance with budget allocations
• Manage and reconcile the project budget
• Maintain and update project costs and invoice trackers
• Verify project invoices and payments
• Prepare contract change orders and monitors their execution

Information Management and Reporting

Time split: 15%

Outputs:

• Monitor and report on all phases of planning and construction to ensure that implementation and prescribed activities are carried out in accordance with specified business objectives. 
• Ensure effective, timely written and oral communication with consultants and internal customers during all phases of design and construction.
• Maintain and update the Master project filing library and documentation using correct standards
• Maintain and update the Master projects update tracker regularly, produce reports to identify the status of the project in terms of milestones, key achievements and key risks.
• Updating projects RAIDs logs
• Document, distribute and file all official project meeting

Project Management

Time split: 50%

Outputs:

• Provide daily and immediate oversight for the execution of assigned project or small enhancements
• Coordinate with Project Manager to facilitate rational facility project planning, budgeting, and scheduling.
• Coordinate projects or small enhancements between the users and suppliers ensuring procedures and materials comply with specifications; observe work in progress to gauge timeliness, conformance with requirements, and acceptable workmanship.
• Prepare planning documents for initiation of projects to gain approval
• Coordinate with sourcing and the users to develop recommendations for selection of professional services.
• Conduct pre-construction conceptual and design meetings (Discovery of Works), prepare designs, bills of quantities/ Scope of Works and tender documentations
• Reviews bids, recommend and prepare construction contracts and monitors their execution and distribution.
• Receive pay requests from professional consultants and contractors and verifies for payment.
• Monitors and facilitates resolution of construction contract disputes and claims. 
• Coordinate with facility occupants and assists the move-in to new facilities. 
• Assists in development, implementation and maintenance of new and existing standards of practice for project management activities
• Supervise and train facility employees and contractors as needed
• Performs other job-related duties as assigned.

Controls

Time split: 20%

Outputs:

• Manage all activities and duties in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards.
• Follow agreed controls for resource, schedule and quality requirements.
• Project and identify areas of risk, concern and issue management procedures, making recommendations as appropriate.
• Review designs, plans, contract and other specifications for compliance with appropriate building codes and project requirements.
• Understand and manage risks and risk events (incidents) relevant to the role
• Ensure that each Risk, Issue and dependency Log is updated and maintained and that the associated mitigating actions are being tracked
• Escalate matters outside SLA to the Project  Manager where appropriate

Technical Skills:

• Knowledge of facilities planning and construction management processes and procedures. 
• Knowledge of status of costs of new construction, escalation factors, and market trends.
• Knowledge of building codes and standards of practice.
• Knowledge of laws governing construction contracts and contracting. 
• Knowledge of construction materials and methods.
• Knowledge of supervisory practices and principles.
• Skills in both verbal and written communications.

Competencies:

• Drive for results
• Technical skills/knowledge
• Planning and Organizing
• Team player
• Quality, High Standards and Controls

Knowledge, Expertise and Experience

Essential

• Some construction management, engineering  or project management experience
• Some experience of managing activity across the whole of a project lifecycle, using current technology, structured methods and a quality process
• Ability to effectively work within a team
• Understanding of the ARO Project  governance and policy framework

Preferred

• Some experience of appropriate Project /programme management software e.g. MS Project Online.
• Some experience using appropriate architectural drawing tools e.g. ArchiCAD, autoCAD.
• Understanding of Project Management techniques E.g. Prince II, PMP etc.

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Job Description

 

 

Accountability:

(Company/Customer)

Service Delivery Management: 70%

 

Facilities Repair and Maintenance

• Attend to facilities (UPSes, HVAC, Gensets, Inverters, Lifts, electric fences, fire suppression systems etc) calls and requests raised from various users across the bank within SLA ensuring minimal disruption to normal business operations and keeping all the stakeholders constantly informed of progress at every stage of progress. Maintain a failure log for all reported faults vis a vis the equipment and associated rectification costs incurred
• Offer on-phone user support on lighter issues such as trouble shooting and contractor liaison for reported faults.
• Maintain up to date preventive maintenance plans for various facilities/sites. Coordinate with respective vendors for PM to be carried out on schedule. Log any arising issues from PM exercises in a tracker and follow to closure
• Coordinate EMI exercises for various sites/facilities as per statutory requirements or as needed. Analyze the reports and log any identified issues. Follow all to closure.
• Attend to all HD logged calls in a timely manner. Target 100% closure within SLA
• Foster good working relationship with various property managers at various bank sites. Offer support in addressing all facilities and premises related issued raised by the property managers at various sites including Westend, Eagle House, Queensway, Absa Plaza Loita, Diani Cottages, BBK Sports Club and G4S at supplies complex MSA road

 

Contractual Services Maintenance Management

• Manage 3rd party relationships for contracted services ensuring service delivery as per the contractual obligations are met. Monitor performance of all contract arrangements in place and provide constant feedback and where applicable MI both ways. Ensure acceptable E2E service levels as per the stated KPI protecting best interests of the bank
• Ensure quality supply of maintenance services as contracted and within contractual schedule including maintenance services on UPSes, Aircons, Generators, Lifts, etc. Keep a schedule detailing service type, vendor and timelines

 

Electro-Mechanical Support for Critical Sites/Data Centers

• Attend to all electro-mechanical facilities support for data centers and critical sites including contract-based routine maintenance services, new installations and engineering resilience. Scoped sites include Westend, Ngong Data Recovery Site, Bishops Gate Data Centre and BCM site. Manage all facilities contracts related to data centres and critical sites
• Attend to servicefirst logged calls. Monitor and keep the system up to date with latest updates
• Maintain liason with IT on any arising issues related to data centres and critical sites and their associated environments. Observe the set data centre access protocols at all times

 

Facilities Management Support to Associate Entities

• First Assurance Kenya(FAK) – Support FAK  in delivery of branch network strategy including:
  • Prepare facilities BQs, analyze tenders and offer technical recommendations.
  • On site job supervision
  • Attend to any technical issue originating from FA
• Bank Accommodated Staff & Expatriates Residences – Attend to any facilities issues raised by users on site. Includes maintenance of all items enjoyed by the staff within their package. For installations including generators, inverters, general electrical works and electric fences:
  • Carry out site survey,
  • prepare BQs,
  • analyze tenders and offer technical recommendations,
  • on-site work supervision and handover
• Absa Pension Fund – Act as a liaison on all facility management issues with property managers ensuring arising issues are addressed in a timely manner and at reasonable cost. Attend to any issues raised by Absa Pension Services (APS). For new installations support in:
  • Carry out site survey,
  • prepare BQs,
  • analyze tenders and offer technical recommendations,
  • on-site work supervision and handover

Projects and General Facilities Management Best Practice

• Conduct site visits to Branches/Head office Departments to take details of proposed works to help in preparation of scope of works and working drawings
• Carry out discussions with contractors on proposals for new equipment and repair works to ensure that high quality is achieved at minimum costs
• Analyze tenders received through consultants/ procurement and recommend approval/award of works to the most competitive contractor
• Supervise on-going repair and construction works by regularly visiting the sites allocated to ensure contractor is:
  • Following agreed specifications
  • Achieving quality workmanship
  • Adhering to Bank’s approved design guidelines
  • On-schedule and there are no delays

 

Accountability: Customer Service 10%

• Seek to attend to facilities requests within set SLAs
• Keep clients posted on with updates on progress for queries raised
• Conduct regular user and site visits for assessment of ongoing works to ensure quality and integrity of electro-mechanical installations
• Proactively advising the business on power interruptions, planned maintenance and service on equipment to ensure business continuity with little or no interruption to BAU operations

 

Accountability: (Colleague)

Team & Self Development 10%

• Champion the development and embedding of best practice models within the team
• Contribute to team spirit and team morale, bearing in mind the particular demands placed on colleagues during the periods of leave.
• Hold service review meeting with other team members to enhance team spirit and proactively participate in other departmental meetings
• Put leave plan in place and adhere to mandatory leave requirements as per HR leave policy

 

Accountability:

Planning and Controls 10%

• Hold and manage a live record of inventory of bank facilities. Mainly  generators, ACs, UPSes, inverters and ATMs
• Keep record of all newly acquired assets and monitor movement of assets
• Provision of proper contractors/ consultants details to branch official to ensure proper identification before access is given
• Maintain up to date PM schedule for all critical sites
• Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture.
• Deliver Green Audits/RCSAs and ensure timely closure of all issues raised
• Ensure a Green RAG status on ACM capture and upload month on month
• Records Management should be done in line with the existing policies

 

Technical Skills and Competencies

• Electromechanical Engineering
• Ability to interpret drawings and contract documents
• Organizational skill
• Communication skills
• Report writing/presentation skills
• Leadership skills

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Job Summary

In addition, the role holder is responsible for putting in place an effective premises management program for bank’s commercial and residential properties.
General evaluation of lease and licenses, lease administration, lease negotiations, lease renewals and landlord management, audit STIG reporting and analysis of assessment reports and proposals.

Job Description

Main Accountabilities

Accountability:

Business Management 40%

• Supervision and co-ordination of all Landlord issues in the Kenya Network (ATMS, Branches, Directors’ Premises, Owned non-branch facilities).
• Renewal of leases and lease administration.
• Negotiate terms with the landlords to ensure optimal savings on rent.
• Provide best practice advise to the business for the day to day management of their property portfolio
• Acquisition of site as per business request by:
  • Searching for  potential site
  • Recommending sites to business
  • Negotiating terms for space
  • Seeking  business approval from in-country and Group levels where applicable
  • Managing relationship during fit-out and occupancy
• Responsible for optimization initiatives in line with CRES policy and guidelines.
• Verify the update and correctness of the property details posted in the One-View

Accountability:

Customer Service 20%

• Assist identify prime sites for the bank for acquisition.
• Maintain constant engagement with the landlord, ensuring a favorable relationship with the landlords and customers
• Attend to premises repair requests from Branch Network/Head Office Departments from time to time that require liaison with the landlords to ensure closure within SLA.

Accountability:

Colleague 10%

• Leave taken as planned.
• Cover for staff on leave
• Demonstrate team player

Accountability:

Controls 30%

• Ensure that all landlords have been screened before committing into contract
• Support replacement/acquisition of bank titles
• Ensure all lease renewal is done in time.
• Prepare business cases for all lease events for acquisition, renewal and exit
• Ensuring any complaints raised are closed within the SLA.
• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

Technical Skills and Competencies

• Excellent Communication skills
• Business ACUMEN and strong Negotiation skills
• Report writing/presentation skills
• Leadership skills
• Wide knowledge of property market
• Technical skills in Valuation and property management

Knowledge, Expertise and Experience

• Ability to interpret drawings and contract documents
• Organizational skills
• Results oriented and innovative
• Ability to work and deliver within  tight deadlines