Job Opportunities at APA Insurance

JOB DESCRIPTION

This position is responsible for analyzing, vetting and processing insurance claims to the satisfaction of clients in accordance with policy terms and conditions.

The holder of this position will also analyze damages to determine consistency, interpret policies and negotiate payment solutions with different service providers. He/ She will provide exemplary customer service whilst ensuring compliance with IRA regulations.

KEY PRIMARY RESPONSIBILITIES

• Providing advice on making a claim and the processes involved
• Processing new insurance claims notifications
• Collecting accurate information and documents to proceed with a claim
• Analyzing a claim made by a policymaker
• Monitoring the progress of a claim
• Investigating potentially fraudulent claims
• Ensuring fair settlement of a valid claim
• Building relationships with loss adjusters, forensic accountants and solicitors, as well as other legal/claims professionals
• Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
• Handling any complaints associated with a claim
• Seeking legal recovery of monies paid out
• Maintaining good broker relations
• Ensuring that claim costs are kept to the bare minimum
• Adhering to legal requirements, industry regulations and customer quality standards set by the company

ACADEMIC QUALIFICATIONS

• Bachelor’s degree from a recognized University.

JOB SKILLS AND REQUIREMENTS

• Exceptional communicational and interpersonal skills.
• Being resourceful, energetic, driven, structured, and displaying a strong desire to take initiative.
• Ability to work well under pressure and meet strict deadline.
• Strong analytical skills.
• Teamwork & initiative – maintains a positive and harmonious attitude in the work environment; relates well with co-workers and team members; co-operates and supports colleagues.
• Maintains a normal work load and efficient schedule;
• Manages time efficiently and effectively.

PROFESSIONAL QUALIFICATIONS

• Diploma in Insurance

EXPERIENCE

• At least 5 years’ relevant experience 

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JOB DESCRIPTION

The Branch Manager is responsible for achieving business growth by meeting business targets. This involves managing and developing the branch through the regional teams with the aim of achieving product targets, enforcing effective credit control, delivering of set loss ratio and building and maintaining customer relationships.

Job Id:uS8XiLRMyC

KEY PRIMARY RESPONSIBILITIES

• Building and strengthening business relationships with existing and prospective clients to achieve performance targets;
• Developing and constantly updating underwriting service standards and manuals in line with the customer service charter;
• Achieving branch service standards within set turnaround times;
• Managing the business portfolio through prudent underwriting in order to achieve the targeted business mix and loss ratio;
• Managing outstanding premium as per the credit control policy;
• Managing the implementation of internal and external audit and risk recommendations within the agreed timelines; Exploring opportunities presented by the market and developing innovative products and solutions that meet customer needs;
• Supervising unit managers (APA Life and APA Insurance) from the region;
• Complying with statutory, regulatory and internal control processes at the business units including internal and external audit recommendations;
• Developing departmental budget and business plans to achieve the set company targets;
• Entrenching performance based culture among departmental staff in line with their set KPIs and departmental targets;
• Participating in company CSR and brand building activities in liaison with the Head Office;
• Training, coaching and mentoring staff/DSFs/Independent Agents in order to improve performance and cohesion within the department;
• Implementing interdepartmental SLA in liaison with other departmental heads;
• Participating in management meetings, projects and committees as assigned.

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in Insurance or an equivalent

JOB SKILLS AND REQUIREMENTS

• Sales skills
• Interpersonal and Communication skills
• Customer Service Skills

PROFESSIONAL QUALIFICATIONS

• ACII/AIIK

EXPERIENCE

• At least 6 years relevant experience