Job Opportunities at Flutterwave

The Role: 

• Flutterwave is looking for an account configuration associate who will assist in setting up and configuring both enterprise and SMB merchants' accounts. Reporting to the Account Configuration Manager, you will play a key role in ensuring customer satisfaction and enhancing the customer experience.

Responsibilities include but are not limited to:

• Assist in configuring merchant accounts including (MCC review & MID creation) according to specifications
• Collaborate with other teams to understand and implement customer requirements
• Maintain accurate records of all account configuration activities
• Participate in team meetings and training to stay updated on product changes and developments
• Contribute to the improvement of account configuration processes
• Support the Account Configuration Manager in meeting team KPIs and objectives

Required competency and skillset to be a waver:

• Bachelor's degree in Business, IT, or a related field
• Minimum of 3 years of experience in an account management or customer service role, preferably in the payment industry
• Excellent attention to detail and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced, dynamic environment

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The Role:

• Flutterwave is looking for a KYC Associate who will be responsible for conducting customer identification and verification processes for both enterprise and SMB customers. Reporting to the KYC Manager, you will play a key role in ensuring our company's compliance with KYC requirements.

Responsibilities include but are not limited to:

• Conduct customer identification and verification processes as part of the company's KYC procedures
• Collaborate with other teams to obtain necessary customer information
• Document and maintain accurate records of all KYC activities
• Stay updated on the latest regulatory developments and changes in KYC requirements
• Assist the KYC Manager in the development and implementation of KYC procedures

Required competency and skillset to be a waver:

• Bachelor's degree in Finance, Business, or a related field
• Minimum of 3 years of experience in a KYC or compliance role, preferably in the payment industry
• Strong understanding of KYC requirements and anti-money laundering regulations
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Ability to work effectively in a fast-paced, dynamic environment