Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.
Housing Finance started operations with the main objective of implementing the government’s policy of promoting thrift and home ownership by lending ...
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Principle Accountabilities
- Support project execution analysis, exploratory analysis of strategic projects, scenario mapping and feasibility studies.
- Prioritize and track high-priority items in coordination with divisional workstreams to support the successful execution of the mission-critical workplan tasks.
Project Execution Support.
- Coordinate project meetings, prepare agendas, and document key actions.
- Track milestones, tasks, and deliverables using project management tools (monitor the execution of strategic projects, ensuring they are completed within scope, budget, and timeline).
- Monitor project budgets and provide regular updates to stakeholders.
- Escalate delays, risks, or resource issues or roadblocks that may arise during the project execution.
- Maintain detailed project documentation, status reports, and trackers.
- Continuously evaluate and suggest improvements to project management processes and procedures.
- Support prioritization and alignment of project initiatives with strategic goals.
- Assist in resource allocation and demand planning.
- Support in identification of dependencies across projects and help mitigate cross-functional risks.
Data Analysis & Insights.
- Gather and analyze operational and financial data to inform project decisions.
- Conduct thorough research and analysis to support project planning and decision-making processes.
- Provide input into cost-benefit analyses, business cases, and impact assessments.
- Prepare insights and dashboards for project performance and benefits realization.
- Provide regular project status updates to stakeholders and make recommendations for future initiatives.
Stakeholder Coordination
- Support engagement with internal stakeholders across business units.
- Schedule meetings, prepare briefing materials, and manage follow-ups sessions.
- Assist in preparing communications and presentations for senior leadership.
Governance & Compliance
- Ensure project activities comply with internal governance processes.
- Monitor and report on audit and post-implementation review activities.
Reporting & Communication
- Create reports for Steering Committees, PMO, and Strategy Office.
- Track KPIs and delivery progress against strategic objectives.
- Support ad hoc requests for analysis or documentation from leadership.
Key Competencies and Skills
Technical Competencies
- Strong analytical, modelling, commercial acumen and problem-solving skills
- Proficiency in Excel, PowerPoint, and PM tools (e.g., MS Project, Smartsheet)
- Experience in the financial services industry.
- Solid customer service attitude with excellent negotiation skills
- Solid background in project management, financial services, and a passion for driving results.
General competencies
- Demonstrate a strong understanding of financial services and industry trends to inform project decisions
- High attention to detail and structured documentation
- Integrity: Acts in line with legal, regulatory, professional, and ethical standards.
- Results orientation and operational efficiency: Focuses on achieving maximum performance and driving continuous improvement.
- Strong communication skills and interpersonal skills and collaboration abilities
- Stakeholder management: Pro-actively adapts own style and approach to build rapport, and work with others more effectively. (Collaborate with cross-functional teams).
- Strength in problem solving, issue-resolution and ability to work in a deadline-driven work environment.
- Passion for continuous learning and keeping up with industry trends and best practices.
Minimum Qualifications, Knowledge and Experience
Academic and Professional Qualifications
- Bachelor’s degree in Business, Finance, Economics, Project Management, IT or related field.
- PMP certification or equivalent is an added advantage.
Experience
- 2 - 4 years' experience in project coordination, consulting, or corporate strategy support.
- Exposure to strategy execution or enterprise transformation projects / project coordination or PMO experience is an added advantage.
- Familiarity with project management methodologies (Agile, Waterfall, PRINCE2).
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Principle Accountabilities
Strategic Planning & Execution
- Support translation of corporate strategy into divisional action plans and KPIs.
- Co-ordinate annual strategic planning cycles with senior leadership.
Change Management
- Support and track enterprise-wide change initiatives across various departments to promote a culture of continuous improvement, including digital transformation, organizational restructuring, or policy shifts.
- Work with business leaders to implement and track change management frameworks (communication, stakeholder engagement, training).
- Measure and report change adoption, readiness and impact.
- Track change using KPIs, customer feedback and operational data.
Business Performance against Corporate Work Plan, Insights and Post Implementation Review
- Track performance against strategic KPIs and highlight risks/opportunities/recommendations.
- Using data analytics implement performance metrics to evaluate value delivery of strategic initiatives and changes.
- Analyze internal data and external trends to support and inform strategic initiatives.
- Provide insights and support to project teams in the execution of strategic projects.
- Support in preparation of reports to senior management and the Board on strategy execution.
- Maintain tracking of enterprise wide key identified actions from select committees.
Stakeholder Engagement & Collaboration
- Support facilitation of strategic workshops, transformation reviews, and change forums.
- Support Employee Engagement & Change Readiness: Works with HR to provide training programs, workshops, and communication strategies to prepare employees for change.
- Creates feedback loops to measure employee sentiment and address resistance.
Key Competencies and Skills
Technical Competencies
- Strong analytical, modelling, commercial acumen and problem-solving skills
- High proficiency in PowerPoint, Excel and Word.
- Experience in the financial services industry.
- Solid customer service attitude with excellent negotiation skills
- Uses project management frameworks (e.g. Agile, Lean or Six Sigma) to implement change efficiently.
General Competencies
- Strategic planning and excellent time management.
- Consistently demonstrates flexibility, resilience, and ability to maintain positive relationships and composure, even under difficult circumstances.
- Integrity: Acts in line with legal, regulatory, professional, and ethical standards.
- Results orientation and operational efficiency: Focuses on achieving maximum performance and driving continuous improvement.
- Strong communication skills and interpersonal skills and collaboration abilities.
- Stakeholder management: Pro-actively adapts own style and approach to build rapport, and work with others more effectively.
- Strength in problem solving, issue-resolution and ability to work in a deadline-driven work environment.
Minimum Qualifications, Knowledge and Experience
Academic and Professional Qualifications
- Bachelor’s degree in Business, Finance, Economics, or related field.
- MBA preferred is an added advantage.
Experience
- Strong financial acumen and analytical skills, and executive communication.
- A minimum of 3 years of experience in strategy development and change management/ transformational roles within the financial services industry.
- Strong analytical skills with the ability to derive insights from complex data sets.
- Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
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Principle Accountabilities
Formulation of a bank-wide data strategy that supports business growth, risk management, compliance, and customer experience. This includes:
- Defining Data Objectives: Align data initiatives with business goals (e.g., customer analytics, risk modeling, fraud detection).
- Data Monetization Strategy: Identifying ways to use data for competitive advantage (e.g., personalized banking products, credit scoring).
- Collaboration with CIO: Working closely with the Chief Information Officer (CIO) and to ensure technological and operational feasibility.
Custody & Governance of Data : As the custodian of the data strategy, the division ensures that data is secure, high-quality, and regulatory-compliant by:
- Establishing Data Governance Policies: Ensuring data accuracy, integrity, and security.
- Regulatory Compliance: Overseeing compliance with data-related regulations (e.g., GDPR, CCPA, Basel III, local banking laws).
- Data Ethics & Customer Trust: Setting guidelines for ethical data usage, transparency, and customer privacy.
Implementation of Data Strategy : drives the execution of data-driven transformation across the bank’s retail and commercial divisions by:
- Enhancing Data Infrastructure: Supporting cloud migration, data lakes, and AI-driven analytics.
- Embedding Data in Decision-Making: Ensuring that all departments use data insights for lending, risk assessment, marketing, and operations.
- Customer & Market Insights: Leveraging data for customer segmentation, hyper-personalization, and predictive banking.
- Risk & Fraud Management: Implementing AI/ML models for credit scoring, anti-money laundering (AML), and fraud detection.
Performance Monitoring & Adaptation.
- Tracking Data-Driven KPIs: Measuring the impact of data initiatives on revenue, cost reduction, and customer engagement.
- Continuous Optimization: Adapting the data strategy to emerging trends like open banking, real-time payments, and AI-powered risk modeling.
- Cross-Functional Leadership: Aligning departments (IT, finance, risk, operations) to ensure seamless data utilization.
Business Performance Monitoring & Reporting
- Tracks key performance indicators (KPIs) such as revenue growth, cost-to-income ratio (CIR), net interest margin (NIM), customer retention, and digital adoption.
- Development & automation of balanced scorecards and dashboards to track performance at all levels of the company.
- Develops dashboards and real-time reporting tools to give executives visibility into business performance.
- Provides insights into branch performance, digital channel efficiency, and product profitability.
- Measuring Performance in Customer-Facing Roles including;
> Sales & Revenue Performance.
> Customer Experience & Service Quality.
> Operational Efficiency in Retail & Business Banking.
> Measuring Performance in Back-Office Roles.
Advanced Data Analytics & Predictive Modelling.
- Uses AI and machine learning to forecast customer behavior, credit risk, and product demand.
- Conducts profitability analysis to identify high-margin products and services.
- Implements predictive analytics to improve loan underwriting, fraud detection, and churn prediction.
Customer Insights & Personalization
- Analyzes customer spending, transaction patterns, and lifestyle preferences to drive personalized banking experiences.
- Supports targeted marketing campaigns by identifying high-value customer segments.
- Improves cross-selling and upselling strategies to increase product penetration.
Astute people leadership
- Hire, lead, and develop a high-performing team of data scientists, engineers, and analysts.
- Collaborate with business units (e.g., Risk, Marketing, Finance) to translate data insights into actionable strategies.
- Foster a data-driven culture throughout the bank, encouraging data literacy and evidence-based decision-making.
Key Competencies and Skills
General, Technical & Leadership Competencies
- Proficiency in database management (SQL, NoSQL), data warehousing, and analytics tools (e.g., Power BI, Tableau).
- Familiarity with cloud-based data platforms (AWS, Azure, Google Cloud).
- Hands-on experience with machine learning models, predictive analytics, and statistical techniques.
- Proficiency in data science programming languages (Python, R, SAS).
- Knowledge of big data ecosystems, including Apache Kafka, Apache Spark, and Hadoop.
- Ability to design interactive dashboards and self-service analytics solutions.
- Experience in KPI tracking, reporting automation, and visualization best practices.
- Ability to implement scalable data solutions for high-volume transactions.
- Data Governance and Compliance.
- Strong business acumen and strategic thinking.
- Ability to adapt to changing technologies and industry trends.
- Lead, mentor, and develop a team of data analysts and data scientists to achieve departmental goals and foster a culture of learning and growth.
Minimum Qualifications, Knowledge and Experience
Academic and Professional Qualifications
- Bachelor’s degree in Computer Science, Data Science, Mathematics, Business Analytics, or a related field.
- Master’s degree or MBA is preferred.
Experience
- 8-12 years of progressive experience in data analytics, data management, or business intelligence.
- At least 3–5 years in a leadership role, preferably in banking or financial services / Proven leadership experience in cross-functional or enterprise-level data initiatives.
- Strong knowledge of data governance, data warehousing, and regulatory compliance in the banking sector.
- Expertise in BI tools (Tableau, Power BI, etc.), SQL, Python/R, and cloud-based analytics platforms.
- Experience with AI, machine learning, and big data frameworks is a plus.
- Strong understanding of data governance, data quality, and regulatory requirements.
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