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  • Posted: May 8, 2023
    Deadline: Not specified
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    Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.
    Read more about this company

     

    Head of Retail Life Agency Sales

    Role Purpose

    • The role holder will supervise and coordinate all aspects of the Retail Life Agency sales workstream. The role holder will develop strategies and lead the initiative to further grow retail agency sales productivity, headcount, training, recruitment and culture. The role holder will work with the Chief Distribution Officer on how to further expand the organization’s market share in Kenya.

    Main Responsibilities
    Strategy

    • Translate strategy into actionable steps for growth, implementing department-wide goal setting, performance management, and annual sales.
    • Ensure the team’s strategies are aligned to the Board approved budgets, ensuring optimal and efficient use of resources within the  Company.
    • Promote the use of industry leading trends and technologies amongst the agents.
    • Represent retail life solutions in discussions/negotiations.
    • Develop new and attractive products and come up with strategies to increase market share.
    • Come up with Agency development strategies that will lead to growth and development of agents while achieving competitive advantage.

    Sales

    • Develop a comprehensive sales and distribution strategy to maximize sales opportunities.
    • Achieve the sales budget within the set timelines.
    • Direct the Agency Sales Team in generating proposals that define a clear path to client satisfaction and revenue growth.
    • Outline objectives in key target areas such as sales volume, market share and distribution strategies
    • Collaborate with members of the Marketing team and come up with marketing initiatives to penetrate key markets.
    • Define the approach for the overall sale of new business and account retention.
    • Attainment of high persistency levels for both old and new clients leading to profitability.
    • Manage the sales expense budget and ensure that sales incentives are rolled out and awarded in a timely manner
    • Promote the organization's products and services to new and current clients
    • Develop, implement, and maintain the internal and/or external sales strategy and processes to maximize the organization's profit potential

    Operational

    • Identifying opportunities to improve efficiency and reduce costs in order to support organizational goals.
    • Identify, recommend, and implement new processes, technologies, and systems with the goal of improving the use of resources and materials.
    • Develop and maintain productivity and quality standards through audit and other review mechanisms to ensure policy, procedures, and objectives are carried out.
    • Promote the organization's products and services to new and current clients
    • Liaise with clients on regular bases to understand their needs, resolve client complaints and issues, develop new business, and to provide value

    Compliance

    • Ensure compliance to insurance related Statutory and regulatory requirements including Treating Customers Fairly, Data Protection and Anti Money Laundering.
    • Ensure compliance to all company policies, regulatory and statutory reporting.
    • Ensure that compliance of the company's underwriting policies and processes are adhered to

    Leadership and People

    • To provide the much-needed transformational leadership to meet and surpass the expectations of stakeholders.
    • Building relevant departmental capacity to deliver on strategy by leading, guiding, directing, and evaluating the work of the team.
    • Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment for attracting, retaining, and motivating employees.
    • Building the team and ensure adequate succession planning throughout the team.
    • Develop an award and recognition program that will motivate and retain the team

    Jubilee Life Brand

    • Ensuring effective public relations and enhancing the company’s corporate image with all stakeholders and partners.

    Key Competencies and Skills

    • Visionary Leadership
    • Entrepreneur Spirit
    • Market Awareness
    • Customer Focus
    • Continuous Innovation
    • Ownership & Commitment
    • Team Spirit

    Academic Qualifications

    • Masters in Business Administration, Strategy, Finance or any other related course will be an added advantage
    • Bachelor’s degree in a business-related field

    Professional Qualifications

    • LOMA/ACII/IIK Qualification or equivalent

    Relevant Experience

    • Minimum of 10 years of experience in Sales/Business Development.
    • Have experience in operating in complex business environments and/or regulated sectors and have the personal qualities to develop strong stakeholder relationships.
    • Demonstrate ‘best in class’ knowledge of technology, change, process improvement and operational management in relevant businesses.

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    Regional Health Officer

    Role Purpose

    • The role holder will play a critical role in the success of the health insurance programs across various countries. The primary responsibility will be to develop and implement effective health insurance strategies and plans that align with the company's objectives. The role holder will need to monitor industry trends, identify opportunities for growth, and provide recommendations for product development and market penetration. The role also requires the ability to work closely with cross-functional teams, including IT, marketing, and operations, to ensure successful implementation of projects across the countries

    Main Responsibilities
    Strategy

    •  Develop and implement Regional Health Insurance Strategies and Plans aligned with the company's overall objectives.
    •  Monitor industry trends, identify opportunities for growth, and provide recommendations for product development and market penetration.
    •  Lead the main Healthcare Project for the Group which will mostly be related to cutting edge technology, wellness and cost-effective Healthcare solutions.
    •  Ensure best practices within the Health Company entities.

    Operations

    •  Manage and oversee the delivery of health insurance services to customers in different countries.
    •  Ensure that all insurance programs are effectively implemented and managed according to best practices and local regulations.
    •  Develop and manage budgets for insurance programs, monitor expenses and provide regular reports on financial performance.

    Leadership and People

    •  Provide strong leadership to the Regional Health Insurance teams, ensuring that team members are motivated and engaged in achieving the company's goals.
    •  Develop and implement training and development programs to enhance the skills and knowledge of team members.
    •  Foster a culture of collaboration and teamwork, promoting a positive working environment that
    • encourages innovation and continuous improvement.

    Key Competencies

    •  Excellent leadership skills, with the ability to motivate and inspire teams.
    •  Strong communication skills, with the ability to communicate effectively with different stakeholders.
    •  Strategic thinking, with the ability to develop and implement effective regional Health Insurance Strategies.
    •  Financial management skills, with the ability to develop and manage budgets effectively.
    •  Strong analytical skills, with the ability to analyze complex data and information to make informed decisions.

    Education Requirements

    •  Bachelor's Degree in Health Insurance Administration or any other related field
    •  Master's degree in Business Administration or any other related field will be an added advantage

    Relevant Experience

    •  Several years of experience managing insurance programs in a regional setting.
    •  Experience in developing and implementing Health Insurance strategies and plans.
    •  Experience in managing budgets and financial performance.
    •  Knowledge of local regulations and legislation governing the provision of Health Insurance Services in different countries.
    •  Proven track record of managing complex projects and experience in the Healthcare industry.
    •  Possess strong project management skills, excellent stakeholder management skills, and the ability to work effectively in a fast-paced environment
       

    go to method of application »

    Manager – Fund Services

    Role Purpose:

    • The Manager - Fund Services is responsible for overseeing the day-to-day operations of the Company's backoffice, front-office and investment funds operations. The primary goal of this role is to ensure that the dayto-day administration of all our unit trust funds, investment funds, private clients and institutional portfolios are conducted efficiently and effectively, and in compliance with all applicable regulations. The Manager - Fund Services is responsible for maintaining clients and accounting records, ensuring the timely and accurate processing of investment transactions, managing risks associated with Fund Services operations, overseeing the work of the Fund Services team, and collaborating with other departments to ensure the alignment of the firm's operational activities with its overall goals and objectives.

    Main Responsibilities:
    Fund Accounting:

    • Process investment funds subscriptions and redemptions and maintain the register of unit holders and investors.
    • Ensuring that all financial transactions are recorded accurately and in a timely manner.
    • Overseeing and performing the routine fund administration activities for all assigned clients, including but not limited to calculations of net asset values (NAVs), investor allocation and reporting, ad-hoc client analysis and general enquiries.
    • Preparation of financial statements and calculations of net asset values.
    • Monitoring cash flows of investment funds and portfolios and ensuring that all transactions are in compliance with relevant regulations and policies.
    • Preparing monthly financial statements and ensuring that they are accurate and complete.
    • Collaborating with other departments to ensure that financial information is shared in a timely manner.

    Client Onboarding:

    • Manage implementation of new client onboarding procedures including banking, reporting and system setups.
    • Collecting and verifying KYC and AML documents to ensure compliance with regulatory requirements and the Company's policies and procedures.
    • Ensuring that all client onboarding activities are conducted in compliance with regulatory requirements and the firm's policies and procedures.
    • Ensuring that all client information is accurate and up-to-date.

    Client Transactions and Management:

    • Attend to client enquiries and communicate with investors on various matters including monthly reporting.
    • Ensuring that all client transactions are processed accurately and in a timely manner.
    • Maintaining accurate records of client transactions and holdings and ensuring that all client information is up-to-date and accurate.
    • Resolving any discrepancies in a timely manner to ensure that the firm's records are accurate.

    Reconciliation with Custodians:

    • Ensuring that all fund assets are reconciled on a daily basis.
    • Resolving any discrepancies with custodians in a timely manner.
    • Maintaining accurate records of all fund assets.

    Operations Service Delivery:

    • Develop and implement operational policies and procedures to improve efficiency and accuracy of reporting.
    • Ensuring the timely and accurate delivery of operational services to clients and other stakeholders.
    • Working with operations and technology teams to troubleshoot and research systems to meet client needs on an on-going basis.

    Compliance Monitoring and Adherence:

    • Monitoring regulatory changes and ensuring that the firm's operational activities remain compliantwith all applicable regulations and policies.
    • Conducting regular compliance reviews and audits to ensure adherence to regulatory requirements.
    • Implement reviews and checks to ensure client fund’s compliance with regulatory requirements.

    Risk Management:

    • Monitoring fund performance and identifying risks associated with fund operations.
    • Developing and implementing risk management strategies to mitigate risks and ensure the safety of fund assets.
    • Working with other departments to ensure that all risks are identified and addressed.

    Leadership & People:

    • Build a high-performing team of back-office and front-office staff to provide timely, accurate and outstanding services to clients.
    • Build a high-performance culture of collaboration, innovation, and continuous improvement within the Fund Services Department.
    • Hiring, training, coaching and managing assigned staff member(s) to effectively meet and maintain assigned clients’ recurring fund administration tasks.
    • Promoting diversity, equity, and inclusion in the workplace, and fostering an environment where everyone feels valued and respected.
    • Advocating for the Fund Services Department and representing its interests at senior management level, while also supporting company-wide initiatives and priorities.

    Key Competencies:

    • Strong leadership and people management skills, with the ability to motivate, manage and develop high-performing teams.
    • Excellent communication and interpersonal skills, with the ability to communicate complex information effectively to both internal and external stakeholders.
    • Strong analytical and problem-solving skills, with the ability to identify and resolve complex operational issues.
    • Ability to work well in a team-oriented environment, with tight deadlines.
    • Strong understanding of regulatory requirements for unit trusts and the Fund Management industry.
    • Ability to work collaboratively and build relationships across different departments and external stakeholders.
    • Strong attention to detail, and ability to analyze information and make appropriate decisions.

    Academic Background:

    • Bachelor’s Degree in Finance, Accounting, Economics, Business Administration, or related fields.
    • Master's Degree in Finance, Accounting, Economics, Business Administration, or related fields is preferred.
    • Professional qualifications such as ACCA, CFA, or CPA are an added advantage.

    Relevant Qualifications:

    • Over 10 years of relevant experience in a similar role, with at least 5 years’ experience managing teams.
    • Proficiency in MS Word, Excel and software used in the asset management industry

    Method of Application

    Send your application to Recruitment@jubileekenya.com

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