Job Opportunities at Kenchic Limited

• We're looking for a brand builder and consumer champion to help shape the future of our brands in Kenya. As Brand Manager, you'll be at the heart of driving how our products show up in the market.
• This role isn't about sitting behind a desk writing briefs. it's about turning insights into action, launches into success stories, and campaigns into conversations that matter. If you get excited by the idea of bringing new products to life, refreshing existing brands, and creating activations that truly connect with people, then we'd love to hear from you.

Key Responsibilities:

• Brand & Strategy
• Develop and execute annual brand plans aligned with business objectives.
• Translate consumer, trade, and competitor insights into actionable strategies. Champion and embed the brand purpose in all communication and engagements.
• Innovation & Renovation
• Drive the end-to-end process for innovation and renovation, ensuring relevance and speed to market.
• Partner with cross-functional teams to deliver quality, successful relaunches, and pipeline delivery.
• Anticipate and respond to evolving consumer needs in Kenya.
• Marketing Execution
• Lead integrated brand campaigns (ATL, BTL, digital, in-store) that drive awareness and loyalty.
• Strengthen visibility and engagement across retail and direct-to-consumer touchpoints.
• Manage digital and social media channels to deliver impactful brand messaging.
• Performance & Analytics
• Monitor brand health and track sales performance against KPIs.
• Evaluate ROI of campaigns and recommend corrective action.
• Integrate consumer segmentation into brand strategies and activations
• Stakeholder & Agency Management
• Collaborate with internal teams to ensure aligned brand execution.
• Manage agencies to deliver effective, on-brand communication.
• Support engagement with key stakeholders including retailers, farmers, and regulators.
• Sustainability & Corporate Alignment
• Ensure brand communication reflects commitments to sustainability, food safety, and community impact.
• Support major events, CSR, and forums with brand visibility.

Requirements

• Bachelor's degree in Marketing, Communications, or Business
• Minimum 5 years' experience in FMCG brand management
• Proven success in managing brands in Kenya and launching/relaunching products.
• Strong commercial acumen with ability to link brand activity to sales and profitability.
• Proficiency in digital marketing and consumer engagement in Kenya.
• Excellent project management and multitasking skills.

Soft Skills

• Strong communication and presentation skills.
• Analytical, data-driven decision maker with problem-solving ability. Creative, strategic thinker with disruptive approaches.
• Ability to influence and collaborate across teams and agencies. Resilience and agility in a fast-paced market.

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About the Role.

• The role holder will deliver Simple, memorable, and efficient customer experience by efficiently managing customer orders from initiation to fulfillment. The role is pivotal in maintaining customer satisfaction and fostering positive relationships with clients.

The Job responsibilities.

• Order Management which includes Order Fulfilment Coordination (On Time in Full ErrorFree).
• Customer Communication during and after the Lead time.
• Monitor and analyze customer interactions and feedback to identify trends, opportunities for improvement, and areas of excellence.
• Process Optimization
• Identify process gaps or inefficiencies and implement solutions to enhance productivity by developing SOP's where needed.
• Documentation, Record-Keeping, and reporting:
• Maintain accurate records and documentation and timely submission of the same.
• Quality Assurance- ensure compliance to the company policies, industry regulations and compliance standards. Conduct regular quality checks to maintain the highest level of service quality.

Candidate's profile

• Degree or a Diploma in business/social science or an equivalent.
• At least 1 year Proven experience in customer service, order processing, or a similar role, preferably in a retail, e-commerce, or manufacturing environment.
• Strong communication skills, both verbal and written, with a customer-centric approach.
• Excellent organizational skills and attention to detail, with the ability
• to manage multiple tasks simultaneously.
• Proficiency in using order management software, CRM systems, and Microsoft Office applications.
• Problem-solving abilities and a proactive attitude towards resolving customer issues and improving processes.
• Adaptability and resilience in a fast-paced and dynamic work environment.

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OVERALL PURPOSE OF THE JOB

• Ensure all machines/equipment are running optimally and regularly serviced and repaired, monitoring utilities consumption, maintaining minimum stock levels, planning and execution of preventive maintenance, duty allocation and hatching day-old chicks as per breed standards through best practises in incubation management.

KEY RESPONSIBILITIES

• Planning and execution of a preventive maintenance schedule ensuring all hatchery machines/equipment are serviced as per schedule and running optimally, with a target mean time between failures of 3 months
• Incubation management-monitoring, recording, profiling and calibration ensuring 100% hatch to breed standard
• Utilities monitoring-ensuring minimal wastage of water, power, and fuel through regular monitoring of utilities usage and taking corrective actions immediately
• Planning and overseeing premise, and compound facilities (electric fence, manholes and septic tanks etc)
• Spares inventory-control ordering and usage of spares, ensuring a minimum stock level is maintained
• Training, coaching and motivating maintenance personnel
• Budget and implement maintenance section's budget
• Compliance-ensuring compliance to local/national regulatory requirements

CANDIDATES PROFILE:

• A bachelor's degree in electrical or Mechatronics engineering. An Electrical Diploma with experience is ALSO acceptable.
• At least 3 years' experience in a production environment
• Knowledge of incubation management is desirable and an added advantage
• Experience in a Hatchery operations is desirable and an added advantage
• Must have worked with teams and demonstrated leadership ability.

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Key Responsibility

• The role is responsible for managing sales and actively managing client relationships in a sustainable manner in the market in a manner that ensures the Kenchic brand remains strong, and value is continuously delivered to the customer. The role holder acts as the link between Kenchic and its customers, creating and maintaining a positive business relationship.

Key Tasks

• Maximize the company's profit potential by developing and implementing
• a robust territory trade marketing plan to fulfill maximum demand
• pressure in the area covered.
• Maintain a pleasant and profitable client relationship through active debt management on behalf of Kenchic in accordance with the customer-Kenchic agreement.
• Increase product coverage and availability throughout the covered area by managing the distribution of Kenchic products across the market.
• Contribute to the growth of the company by planning and executing initiatives targeted at recruiting and onboarding new accounts.
• Facilitate an excellent customer service experience for existing clientele by monitoring, managing and responding to customer complaints and queries including handling product returns.
• Generate daily, weekly, and quarterly sales reports with insightful analysis and actionable recommendations to aid in decision-making.

Candidate's profile

• Has a minimum of a Diploma in Sales and Marketing.
• Has a minimum of 5 years' Experience in a busy Sales environment of F.M.C.G.
• Excellent Communication skills and attention to detail.
• Possesses Time and project management skills including ability to work on multiple tasks/projects at the same time
• Must have computer knowledge in Microsoft office suite.
• Valid driving licence with not less than 3 years driving experience.
• Soft Skills

go to method of application »

Key Responsibility

• The role is responsible for managing sales and actively managing client relationships in a sustainable manner in the market in a manner that ensures the Kenchic brand remains strong, and value is continuously delivered to the customer. The role holder acts as the link between Kenchic and its customers, creating and maintaining a positive business relationship.

Key Tasks

• Maximize the company's profit potential by developing and implementing
• a robust territory trade marketing plan to fulfill maximum demand
• pressure in the area covered.
• Maintain a pleasant and profitable client relationship through active debt management on behalf of Kenchic in accordance with the customer-Kenchic agreement.
• Increase product coverage and availability throughout the covered area by managing the distribution of Kenchic products across the market.
• Contribute to the growth of the company by planning and executing initiatives targeted at recruiting and onboarding new accounts.
• Facilitate an excellent customer service experience for existing clientele by monitoring, managing and responding to customer complaints and queries including handling product returns.
• Generate daily, weekly, and quarterly sales reports with insightful analysis and actionable recommendations to aid in decision-making.

Candidate's profile

• Has a minimum of a Diploma in Sales and Marketing.
• Has a minimum of 5 years' Experience in a busy Sales environment of F.M.C.G.
• Excellent Communication skills and attention to detail.
• Possesses Time and project management skills including ability to work on multiple tasks/projects at the same time
• Must have computer knowledge in Microsoft office suite.
• Valid driving licence with not less than 3 years driving experience.
• Soft Skills