Jobs Career Advice Signup

Send this job to a friend


Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Nov 8, 2021
    Deadline: Nov 11, 2021
  • The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.
    Read more about this company


    Assistant Manager, Claims

    Job Purpose Statement

    To manage all agency’s claims and support the customer service functions


    Claims Management 55%

    • Manage all claims (general and life policies) from end to end ensuring settlement within the timelines as per SLA.
    • Preparation and analysis of claims summary reports on the Bancassurance claims history and other statistical reports advised by the manager.
    • Track loss ratio reports from the insurers for management and mitigation.
    • Providing Risk Management advice - Notifying the team on any issues affecting the risk and where improvement is required.
    • Updating customers and relationship managers on claim positions and statuses.

    Financial 10%

    • Generation of business from the banks existing portfolio. (Upselling, new business and renewals).
    • Cross-selling other bank products

    Internal business processes 15%

    • Review of the policies issued and the policy documents to ensure sufficient scope.
    • Train bank staff on claims processes and management.
    • Review claims procedures in line with the industry practice.

    Customer 10%

    • Detailed explanation of insurance policies to customers, staff and the bank (internal customers).
    • Supervise Customer service and relations functions and manage the complaints and compliments register through the support of the clients services officer.
    • Managing client and service providers’ relationships - resolve clients’ (internal & external) issues.

    Learning and growth 10%

    • Achieve learning/training through E-learning, Internal & External training activities.
    • Ensure compliance with the leave policy on block leave and minimum carry over.
    • Counsel, motivate and create a good working environment for all staff to enhance individual performance and productivity including an effective performance appraisal system.
    • Develop and agree on an annual basis, individual and team performance objectives, standards and targets.

    go to method of application »

    Officer Operations, Underwriting and Schemes

    Job Purpose Statement

    The overall responsibility of underwriting and schemes officer is to manage all the agency insurance schemes as listed below. This entails new scheme set ups, addition of members to the scheme, scheme renewals and premium collection. It also entails all underwriting functions, which are but not limited to product development, debiting of policies in the agency’s software system, motor insurance certificates management and declaration, production declaration.


    Financial 50%

    • Process and renew schemes of the bank and staff schemes
    • Credit Life unsecured loans– staff and retail customers
    • Mortgage protection – staff and customers
    • Credit Card schemes – travel, purchase protection and credit life
    • Medical – staff and customers
    • Credit life – Loop customers
    • Bid bond insurance – Beedee
    • Group Life and group GPA – staff and customers
    • Credit life – SME and Keyman – SME
    • Credit life – Safaricom customers
    • DP schemes – Staff and customers
    • Support in all underwriting functions i.e. issuance of insurance confirmation, policy endorsements and motor insurance Certificates management.
    • Grow the agency’s revenue book by new business through cross selling, up-selling and on-boarding new clients.

    Internal business processes 30%

    • Monthly spooling of the production report off the underwriting system and reconciling with the insurers production to ensure monthly agreements and quarterly sign -offs
    • 100% adherence to policies, procedures and statutory guidelines.
    • Audit, Compliance and Risk Rating = Satisfactory.
    • Audit issues closed within the quarter of identification, or within the agreed time frames,
    • whichever is shorter.
    • Nil repeat findings.
    • Policy and procedure knowledge.

    Customer 10%

    • Meet the departmental Internal Customer Satisfaction.
    • Identifying opportunities for business development and providing insightful feedback on products and solutions that help in the customisation and development of new products/solutions.
    • Deliver high level customer service and client satisfaction.

    Learning and growth 10%

    • Ensure that you achieve the required hours of learning/training through E-learning, Internal & External training activities.
    • Ensure compliance with the leave policy on block leave and minimum carry over.

    Method of Application

    Use the link(s) below to apply on company website.


    Note: Get your CV ready for 2022. Order our 100% professional CV Service.

  • Send your application

    View All Vacancies at NCBA Group Back To Home

Subscribe to Job Alert


Join our happy subscribers

Send your application through

GmailGmail YahoomailYahoomail