Job Opportunities at Old Mutual Kenya

Introduction.

Reporting to the Head of Legal, the job holder position will be responsible for handling perfection of Legal/Credit Documentation relating to approved facilities by providing high level quality support to Credit Department, business teams and related units while providing independent control over the credit documentation and securitization process, as well as General Conveyancing and Commercial.

Minimum Requirements

•  Bachelor of Laws degree from a recognized University
• Post Graduate Qualifications- Diploma in Law
• Advocate of the High Court of Kenya with current practicing certificate

Job Specification

• Processing of instructions to External Advocates upon receipt of duly approved Credit Approval, observing turn-around time and high standards of accuracy.
• Ensure the appropriate security documentation on the Bank’s Standard forms have been properly prepared before execution by the Bank.
• Liaising with Branch, Credit Department and external legal counsel on security documentation process and ensuring that security documentation and other conditions of sanction have been perfected/ completed.
• Drafting and review of  Bank’s contracts, commercial agreements , Leases and Licenses and providing sound legal and commercially focused advice to the business units on the same.
• Supporting Head of Legal in providing sound, accurate, decisive and timely legal advice to Business Units.
• Managing external legal panel and security perfection processes in a timely manner and advising the bank on the status of all matters.
• Reviewing the department’s processes and policies to ensure they are in line with legal and regulatory requirements.
• Identifying, mitigating and escalating legal risk within a formal reporting framework for the different business units and working with function heads to mitigate risk.
• Keep abreast and advise on emerging, revised or new regulatory requirements, Bills and regulations.
• Monitor, on a continuous basis, all transactions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO).
• Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within my area of responsibility

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Introduction

The IT Systems and Security Operations Lead role will be responsible for the day to day management and implementation of Information security processes. This role requires the holder to interact with security systems on a real-time basis and must develop and demonstrate ability to detect security breaches within stipulated service level agreements. The holder will apply proven communication and problem-solving skills to guide and assist the management on issues related to the Information security. The person is also responsible for the delivery of information security solutions and also tasked with the responsibility of planning and coordinating the processes and activities necessary to improve the maturity of Faulu’s control environment.

Minimum Requirements

• Bachelor’s degree in computer science or Equivalent qualification with 3+ years Implementing and Managing Information Technology security systems and solutions
• Systems Security Certified Practitioner, Cisco Certified Security Practitioner, Certified Cloud Security Professional, GIAC or CompTIA Security + certification
• CISSP, CISM, CISA or other InfoSec Governance Training in information security would be an added advantage

• User and Technical level knowledge of core operating systems e.g. Unix, Linux and Windows of at least one year (1) working experience.
• Knowledge of Banking transaction switches e.g. BREFT, Postilion, IST is an added advantage
• Experience in Alternative business channels operations and handling of related security risks – frauds and forgeries – will be an added advantage.
• Good information security analytical skills, both financial and non-financial Solution.
• Training in systems security e.g. CEh will be an added advantage
• Web server security Management skills e.g. IIS, Jboss is an added advantage
• Understands application programming, database and system design

Job Specification...

KEY RESPONSIBILITIES

•    Monitor and report/ address all areas of security vulnerabilities. This includes review of relevant security logs and update of the antivirus system 
•   Deploy appropriate technical controls to manage the cyber security space exposure as flagged by information Security teams.
•   Continuously review and recommend the security architecture and monitoring tools that address the security risks the Business is or may be exposed to.
•   Provide technical reporting details for all security incidents
• Working closely with Information Security and Risk function, facilitate the execution of tactical security awareness programs to ensure awareness of the security policies and procedures.
• Support IT Security and Risk compliance reviews focused on ensuring the optimal level of security awareness is attained.
• Responsible for the validation and deployment of technical controls on infrastructure.
• Review vendor technical security architecture with an aim to improve security on directly connected entities.
• Develop and deploy line 1 technical controls to safeguard systems against accidental or unauthorized modification, destruction, access or disclosure
•  Play an active role in the technical implementation of systems security projects.
• Ensure that encryption and data loss prevention configurations are achieved.
• Implement 2 factor authentication for VPN and other critical logins
•  Continuously evaluate market security offerings and make an informed selection decision.
•  Patching of the IT environment systems such as the Linux, Unix and Windows Platforms
• Management of Software whitelisting on all entity devices to ensure that only legal software runs on the business machines
• Information Security solution monitoring and activation
• Systems log / user activity review, monitoring and analysis
•  Escalate specific security areas of concern through a defined process
•  Ensure that blocked command injections are identified and reported
•  Identify and remediate operational gaps between configuration management software and approved business changes.
• Update the proactive mitigation plans and ensure execution
• Manage technology partners both internal and external, to ensure that all solutions provide positive client experiences leading to improved uptake of banking products
• Establishing a process to proactively identify emerging business needs and IT implications e.g. through Business – to – ICT focus group
• Analyze and fix potential IT security incidents
• Receive and respond to the security related business requirements
•  Interface with technical, risk and governance personnel and other teams as required in the process of mitigating systems security.
•  Initiate escalation procedure to counteract potential threats/vulnerabilities.
•  Appropriately inform and advise management on security incidents and incident prevention
•  Document and conform to approved processes related to security monitoring
• Participate in knowledge sharing with other Information Technology Staff and develop solutions efficiently

 BANKWIDE AML KYC & CFT RESPONSIBILITIES

• Communicating and reinforcing the AML-CTF compliance culture established by the board and cascaded by Management
• Implementing and enforcing the board-approved AML, KYC & CFT policy within the Department, Unit or Branch

IT RISK AND SECURITY

• Address / mitigate all identified Information Security Risk and Audit issue
• Implement recommendations from IT security and partners to avert unforeseen system outages

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Introduction

The Digital and Business Systems Manager role is to supervise and maintain the organization’s repository of software applications and their integrations through best practices and the appropriate staffing and management of a technical team. The Digital and Business Systems Manager is also responsible for planning and coordinating the processes and activities related to the development, delivery and integration of software programs, digital innovations / initiatives, applications, and third-party solutions as required to meet the businesses requirements. This individual will apply proven communication and problem-solving skills to guide and assist the business on issues related to the design, development, and deployment of mission-critical information and software systems. The Manager is also responsible for the delivery of digital capabilities and contribute to digital strategy.

Minimum Requirements

• Bachelor’s degree in computer science or Equivalent qualification with 5+ years Implementing and Managing Business Systems/Digital Solutions
• Knowledge and understanding of Core banking systems i.e. T24 is require
• Understanding and Setup of Financial data exchange message formats e.g. ISO8583, MT , FIX is a must
• Knowledge of core transaction switches e.g. BREFT, Postilion , IST is a requirement
• User level knowledge of core operating systems e.g. Unix, Linux and Windows of at least three (3) years working experience with Card systems, ATMs, Mobile Banking, Agency Banking , internet banking and interfaces to other banking channels
• Experience in Alternative business channels operations and handling of related risks – frauds and forgeries – will be an added advantage.
• Key Database certifications such as OCA, OCP, MCDBA
•  Key Operating System certifications such as unix and Windows

Job Specification.

KEY MEASURABLE GOALS

• Digital and Business Systems uptime
• TAT on ICT related Digital and Business Systems Issues
• New Innovations for Digital banking.
• Cost Effective delivery of Digital and business systems capabilities.
• Closure of identified IT Audit and Risk issues
• Business Systems Information Security
• Business and Digital Systems implementation

KEY RESPONSIBILITIES

• Manage technology partners both internal and external, to ensure that all  solutions provide positive client experiences leading to improved uptake of banking products
• Responsible for establishing IT linkages to the various line of businesses and key business stakeholders
• Establishing a process to proactively identify emerging business needs and ICT implications e.g. through Business – to – ICT focus groups
•  Liaising with users of systems to identify changes that are necessary for the systems to continue supporting the business strategy. 
•  Ensures clear communication of required changes and solutions proposed to stakeholders.
• Apply best practices and standards in solution design and project executions for consistent delivery of quality solutions within the defined scope, budget and time.
•  Training users and other team members on new information system solutions.
•  Ensures that solutions developed are properly tested by developing comprehensive test plans.
• Conduct analysis of client transactional activities, channel volumes and competitive information to assist in decision making and strategic planning
• Drive Creation of electronic channel product reviews and roadmap planning.  Reviews to include functionality, usability, security and authentication 
• Create communication content and co-ordinate communication planning for internal & external clients related to solutions functionality, enhancements and production fixes
• Monitor emerging digital banking trends, best practices and client insight to help achieve best-in-class digital channel capabilities
• Provide consumer & data insight to help support the process of building future commercial customer digital propositions.
• To work with the business project owners in contributing to robust business cases.
• Implementation of solutions in line with IT governance framework.
•  Take lead in execution of digital projects including, design, selection and sizing in line with customer value propositions.
• Manage and Lead technical integration projects.
• Supporting all other work streams that leverage Business systems and Digital as a key business enabler. 

BANKWIDE AML KYC & CFT RESPONSIBILITIES

• Communicating and reinforcing the AML-CTF compliance culture established by the board
• Implementing and enforcing the board-approved AML, KYC & CFT policy within the Department, Unit or Branch

IT RISK AND SECURITY

• /Address / mitigate all identified Business systems and Digital channels Audit Items
•  Implement recommendations from IT security partners to avert unforeseen system outages
• Implementing and enforcing the board-approved IT policies within the Unit

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Job Requirement

• Business related degree
• At least one-year insurance experience
• Progress in Professional qualification in insurance e.g. ACII, COP preferred
• Knowledge in customer service principles and practices
•  Knowledge of call center telephony and technology

SKILLS & COMPETENCIES

• Communication skills – verbal, written and eloquence
• Knowledgeable and quick in decision making
• Mature, temperament, patience and empathy
• Passion for people
• IT skills including familiarity of CRM solutions
• Good memory, ability to comprehend, captures as well as interprets basic customer information.
• Ability to follow through
• Self-drive initiative
• Sound judgmental powers; ability to manage difficult customer situations
• Attention to details

Job Details

• Respond to customers and partners’ enquiries on various channels. (E.g. phone, email, social media) in a professional and efficient manner at all times
• Research for required information using available resources
• Handle, resolve and document all complaints
• Provide customers with product and service information
• Route calls to appropriate resources where applicable
• Follow up and resolve customer queries where applicable.
• Help the business attain its KYC objectives. This is through collection of mandatory, accurate client and partner information and updating it in the core systems. E.g. PIN, ID, Email, Phone number amongst others as the business advises.
• Working with various BUs to attain operational efficiencies. E.g. Claims Department: efficient, timely claim registration and pending documentation follow up, assessor appointment, windscreen processing amongst others as the business may require from time to time.
• Prepare and share accurate and timely activity reports.
• Engage clients, partners through outbound calls to provide information as well as for feedback collection. E.g. NPS, NES, Pre-Inspection call outs, Garage repair status updates, Renewal retention call outs, amongst other outbound activities as the Business may require.
• Build customer’s interest in the services and products offered by the company
• Arrange for the dispatch information packages, brochures etc. to clients and interested parties
• Completes accurate and timely documentation on CRM of all services provided to callers and escalation of any issues which require further consultation.
• Normal call center duties as may be assigned by the call center Manager.

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Introduction

To control and manage benefits utilization through pre-authorization and case management, ensuring quality, appropriate and cost effective care for our members while safeguarding company interest .

Minimum Requirements

KNOWLEDGE & EXPERIENCE

• Qualified practicing nurse-KRN or equivalent
• 2 Years  in clinical setting

SKILLS & COMPETENCIES

• Excellent analytical skills
• Good communication and negotiation skills
• Excellent interpersonal relations skills
• Good networking with Service providers and other medical insures

Job Specification.

PRINCIPAL ACCOUNTABILITIES

• Pre-authorize scheduled and non-scheduled admissions within set guidelines and negotiate professional fees for each admission and on case by case for in-patient in consultation with Care Management Officer
• Ensure that set parameters for admissions are adhered to
• Implement a chronic condition management program for all our clients with chronic conditions
•  Visit all in-patients within Nairobi and its environs while liaising with the admitting doctors to ensure timely medical reports and smooth discharge and eventual preparation of case report of each admission on discharge and arranges post-hospitalization care.
• Develop and maintain a database on admissions, clinical statistics/profiles 
• Liaise with other medical schemes for purposes of  evaluating medical risk
•  Participate in product presentation and health talks activities on a need basis
• Assist in management of the Preferred Service providers
• Answer incoming telephone calls into the Call Center in a professional manner at all times with an efficiency of above 95%.
• Managing requests for services from providers, intermediaries and clients, providing information on the UAP provider network, available benefits per scheme policy and services and other routine information.  Provides health information to customers via UAP approved resources
•  Completes accurate and timely documentation on CRM of all services provided to callers and escalation of any issues which require further consultation.
• In conjunction with Smart applications resolve card issues raised at the point of service.
• Normal information center duties. E.g. carrying out customer surveys, social media and email management

KEY RESULT AREAS & PERFORMANCE INDICATORS

• Case  Management of all admissions as per  set guidelines
• Cost reductions as per the set targets.
• Pre-Authorization of all admissions within 6 hrs
• All professional fees charges to be within pre-negotiated or set fess guidelines
• Minimized identifiable cases of fraud
• Processing of retail and cooperate outpatient claims
• Provide monthly admission report for retail and weekly for Corporate clients

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Qualification:             Degree, ACII, Sales and Marketing training

Experience:                5 Years’ Experience

• Customer Focused
• PR/ interpersonal Relations
• Office administration skills
• Advanced Computer skills
• Good communication skills
• Delivery of the revenue targets for both new and renewal business through the Nairobi Independent agents
• Management of independent Intermediaries within Nairobi through the team members who are allocated specific number of agents.
• Selects, interviews, recruits ,trains to achieve annual set numbers and facilitates professional courses for  the independent agents, terminates services as necessary while maintaining the regulatory standards throughout the year
• Sets targets for each agent both for renewal and new business  at the start of the business year ,monitors performance on a monthly basis  to ensure volume targets are met and communicates to Head of  Retail Business
• Contributes actively in actualization of the company’s’ PR/Communication plan in      Marketing  and promotion of company products and identifies social responsibility activities in the region for consideration
• Formulates long term and short term strategic plan for the channel in line with the   Company’s strategic goals  and takes part in Company’s’ strategic planning session
• Develops a rewards program to motivate the independent agents to achieve projected sales.
• Supervises ,counsels, motivates and sets objectives for the business development officers and carries  out appraisals  as per company plan in order to achieve the channel’s branch objectives/targets
• Oversees the underwriting of all the business introduced through the channel to ensure that the underwriting guidelines/procedures are followed  within the authority guidelines, chairs renewal meeting on a monthly basis and ensures quotations are presented within 24 hours and 48 hours for those with consultations                                                                                                                                                                                     
• Implements the company credit policy through collecting premium  and oversees compliance to company (QOP) procedures ensuring adherence with regulatory requirements for all functions
• Claims liaison