Job Opportunities at Orchid HR Outsourcing

KEY TASKS AND RESPONSIBILITIES

• Create and execute a detailed social media strategy to meet business objectives.
• Curate and oversee the creation, and management of all content on social media channels.
• Organize and publish content across different platforms using scheduling social media management tools, like Hootsuite.
• Interact with followers, address inquiries promptly, and manage customer feedback.
• Keep current with the latest social media trends and technologies.
• Track social media platforms for emerging trends and competitor activities.
• Evaluate and report on key performance metrics to assess the effectiveness of social media initiatives.
• Enhance content visibility and increase follower base using social media advertising tools
• Create and manage a detailed content schedule and calendar that aligns with marketing goals and seasonal trends.
• Track and analyze social media metrics, offering insights to refine strategies and improve overall performance.
• Design basic but effective graphics using tools like Canva to enhance social media content and support visual storytelling.

QUALIFICATION, EXPERIENCE AND KNOWLEDGE

• Bachelor’s degree in Marketing, Communications, or any related field
• Proven track record in managing social media profiles and crafting successful social media strategies.
• Knowledge of social media platforms such as Instagram, TikTok, YouTube, X, etc.
• Conversant with both paid and free advertising on social media platforms.
• Basic knowledge of video editing and graphic design; familiarity with Canva is a plus.
• Skilled in utilizing social media management and automation tools such as Hootsuite, Sproute Social etc.
• Strong communication skills for engaging with an online audience.
• Excellent customer service skills
• Creative thinking.

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KEY TASKS AND RESPONSIBILITIES

• Oversee daily operations of the shop, ensuring high standards of service and customer satisfaction.
• Develop and implement Standard Operating Procedures (SOPs) to enhance operational efficiency and maintain consistency.
• Oversee procurement process, including managing client and supplier communications, including handling calls and inquiries.
• Develop and implement sales strategies
• Source and close potential commercial business such as restaurants and supermarkets, corporate offices and events.
• Ensure compliance with health and safety regulations and adherence to regulatory and quality standards.
• Ensure a clean and orderly environment at all times.
• Oversee marketing efforts, including the identification, development, and coordination of marketing activities.
• Lead, train, and supervise staff to foster a productive and positive work environment.
• Monitor and manage inventory to maintain accurate stock levels and reduce waste.
• Conduct accurate and timely bank and cash reconciliations.
• Address escalated customer issues and manage incident reports.
• Utilize the POS system effectively for transactions and reporting.
• Maintain records using MS Office tools.

QUALIFICATION, EXPERIENCE AND KNOWLEDGE

• At least a Diploma in, Food Science, Food and Beverage, Sales and Marketing or any related field
• Knowledge of and proven experience in the food retail industry
• Experience in developing and implementing SOPs.
• Experience in team management and staff training.
• Knowledge of food safety standards
• Excellent communication and customer service skills
• Proficient in Microsoft office suite and POS systems.