Job Opportunities at Power Governors Limited

Job Ref: HR-PGL-11-05-2019

Key Areas of Responsibility

• Install, configure and troubleshooting IT equipment – Servers, PCs, Laptops, routers, switches and Projectors
• Programming of speed governors and handling returns.
• Perform preventive maintenance on various IT equipment and software – Laptops, PCs, Servers, APs, Printers,
• Assist in sorting out any problems that may arise with the inspection centres.
• Supporting roll out of new applications and hardware as well as maintaining inventory of organization’s IT hardware and software
• Develop and updating IT policies/procedures on security, configurations, tests, patches, etc.
• Be involved in the design testing and implementation of new products and services.
• Any other duty assigned by the management from time to time.

Qualifications:

• Bachelor’s degree in ICT or related field,
• Must have strong technical background sufficient to understand the company’s technology and processes
• Strong computer and research skills
• Understand operating standards of current or superior products that are in the range of the company operations
• Knowledge in web design & web development

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Job Ref: HR-PGL-11/05-2019

Key Areas of Responsibility

• Ensure provision of quality service to customers
• Participate in implementing customer care policies and standards
• Participate in developing guidelines and standards for improving customer handling programs
• Receive customer requests; attend to daily customer complaints and follows up to ensure feedback is given and action taken as soon as possible.
• Handle customer complaints using set customer service policies
• Support in the generation of sales leads through their interaction with customers
• Consult with customers about their product or service needs and requirements.
• Administer Customer Satisfaction surveys under the guidance of the Marketing Manager
• Keep in touch with all customers to monitor changes, need for new products from the PGL and client visits.
• Compile feedback/complaints in report form and share with marketing manager
• Explaining to customers the different types of products that are available
• Keep data base records of all the clients contacts(old and New)
• Perform any other duties as may be assigned from time to time

Qualifications:

• Minimum of 2 years’ experience in a similar related position.
• Good analytical skills including the ability to think strategically and creatively.
• Ability to be innovative and be a creative problem solver.
• Service Orientation-responsive to customer needs questions and concerns in an accurate timely manner.
• Confident and bold