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Shining Hope for Communities (SHOFCO) is a non-profit organization based in Nairobi, Kenya and New York, NY that combats urban poverty and gender inequity in the slums of Nairobi. Kennedy Odede, who grew up in the Kibera slum, founded SHOFCO in 2004 with a focus on youth and gender empowerment. SHOFCO has four initiative areas: education, health, economic an...
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Position Overview
This role, reporting to the Chief Executive Officer, and a member of the Senior Management Team (SMT), leads a team responsible for ensuring that all SHOFCO’s work is supported so that it can be delivered efficiently, in full compliance with any requirement of the SHOFCO Board of Directors or Kenyan Government Policy and with consistency to brand and values.
Leading the human resourcing team, the Director, Human Resources is the guardian of all policies and oversees the design, development, delivery and monitoring of a range of support services including HR and internal communications; people and services; information and policy management; and productivity.
The role is a member of the Senior Management Team which is the senior leadership and decision-making team of SHOFCO. Reflecting SHOFCO’s values in its behaviour and led by the Chief Executive Officer, the SMT is made up of Seven core departments which, working together and mutually accountable, are responsible for development and delivery of a the SHOFCO plan. The SMT designs and delivers an annual business plan and budget, oversees the realization of impact and value for money and manages risk and assurance in relation to quality and compliance.
The overall aim of the Human Resources department: To be responsible for spearheading organisation-wide efforts in sourcing for the best talent and maintaining effective programs for retention, promotion, and succession planning; with the aim of availing the right talent for the delivery of SHOFCO’s strategic ambitions.
The primary responsibility of this role is to further our vison of: Building Urban Promise from Urban Poverty.
The post holder commits to and is held accountable to the SHOFCO values: Transparency, Integrity, Accountability, Respect, Grassroots, Innovation
Location: Kibera
Key duties and responsibilities
This post has six key responsibilities and related deliverables:
- The excellent leadership of two linked service teams namely: People & Development and Administration
- The oversight and management of risks associated with these service areas (policies, contracts, hr liabilities, etc.)
- The realization of efficiencies as a result of excellent systems, policies, and procedures.
- Oversee of Health and Safety in the workplace and responsible for SHOFCO’s duty of care to its workforce.
- Efficient management of Governance and Regulatory Affairs.
- Learning and Development.
The excellent leadership of the human resources department
Activities include:
- Clear and inspirational leadership to create a mutually supportive, motivated, and trusted team developing individual and collective strengths while understanding the limits of their respective authority areas.
- Day to day management and supervision for excellent planning and accountability across SMT and Management teams to which staff relate.
- Clear plans communicate internally and externally to SHOFCO teams on the work of teams.
- Individual performance management to nurture skills and address weakness.
- Budget oversight and management of the whole team’s activities.
- Matrix management of SHOFCO’s managers to ensure adherence to critical policies and procedures.
The oversight and management of risks associated with these service areas (contracts, HR liabilities)
Activities include:
- Negotiating employment contracts.
- Development, roll out and activation of HR and Admin policies in line with SHOFCO vision, mission, and values.
The realization of efficiencies as a result of excellent systems and procedures
Activities include:
- Monitoring and analysis of all policies and procedures as they support compliant and efficient support services work in line with values.
- Communication and roll-out of policies through excellent induction and staff briefing activities.
- Establishments of OGSMs against each support service areas to support performance monitoring.
- Field visits to SHOFCO sites to ensure staff issues are addressed in a timely manner and corrective action taken where necessary.
Management of Health and Safety in the workplace responsible for SHOFCO’s duty of care to its workforce
Activities include:
- Development and delivery of effective training to support staff health & Safety.
- Self-assessment and regular safety checks and documentation across all workplace environments.
- Register of incidents and action planning.
- Development and delivery of effective training to support staff health & Safety.
Learning and Development
Activities include:
- Develop learning and development policy in collaboration with the Senior Management team.
- Identify the learning and development needs of the human resources team, where appropriate provide tailored training and support.
- Evaluate and access the impact of learning initiatives and activities.
Administration Function
Activities include:
- General office services, office, and ground cleanliness.
- Office supplies.
Education
- Masters Degree in Business Administration, HR, or in any related disciplines.
More Details on Experience
- Experience in an NGO at a senior managerial position.
- Demonstrated experience in managing teams across SHOFCO sites.
- Proven experience in establishing and achieving team goals and deliverables with systematic planning and KPIs.
- Budget management
More Details on Skills
- Strong leadership skills and the ability to inspire and engage a team for high performance.
- Highly systematic and organized to ensure tight management of systems and record keeping.
- Excellent communication skills for negotiation and conflict resolution.
Terms And Conditions
Successful performance at SHOFCO is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others. There are 10 key behaviors that SHOFCO encourages in all employees and they are defined below:
- Examining Information: Processing information, asking probing questions, and Finding solutions.
- Adapting practical approaches: Applying practical skills, Learning by doing and applying common sense.
- Articulating information: Giving presentations, explaining things and projecting social confidence.
- Making decisions: Deciding on action, assuming responsibility and standing by decisions.
- Thinking positively: Being optimistic, recovering from setbacks and projecting cheerfulness.
- Team working: Working participatively, encouraging team contributions and involving others in decisions.
- Checking things: Finding errors, ensuring accuracy and finishing tasks.
- Managing tasks: Working methodically, planning activities and setting priorities.
- Taking action: Making things happen, using initiative and investing energy.
- Pursuing goals: Achieving outstanding results, acting with determination and persisting through difficulties
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Position Overview
The purpose of this role is to provide an independent and objective audit function for SHOFCO’s operations to ensure the integrity of operations and improve SHOFCO’s operations. It helps SHOFCO accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes. The key responsibilities of the role are the management of the risk register reporting regularly on mitigation actions taken against agreed indicators; the review of policies and systems required to support the management of risk; the independent investigation of key areas of concern that arise; and review of Board compliance.
The primary responsibility of this role is to further our vision of: Building Urban Promise from Urban Poverty
The post holder commits to and is held accountable to the SHOFCO values: Transparency, Integrity, Accountability, Respect, Grassroots, Innovation.
Location: Nairobi
Key duties and responsibilities
Management of the Risk Register
Activities include:
- Establishment and review of the SHOFCO Risk Register to be reviewed by CEO and approved by the Board.
- Identification of data and indicators to be monitored by directors monthly and reported to the Board quarterly in relation to Finance, Human Resources, Procurement and Logistics, and Programme Operations.
- Revision of risk assessments and the introduction of new ones as the need arises.
- Updating and maintaining the risk register.
- Updating and maintaining the fraud and gift register.
Review of Policies and Systems
Activities include:
- Review of all policies and systems and recommendations for amendment.
- Agreement of minimum standards against each policy area.
- Monitoring of review timetable.
- Testing of effectiveness through regular visits and checks.
- Recommendations for amendments arising from review of implementation.
- Follow up reviews for implementation of agreed recommendations
Independent investigation of key areas of concern that arise.
Activities include:
- Discreet investigations into issues of concern identified by Management
- Responses to whistleblowing
- Prompt reports and recommended actions
- Work with departments to develop and implement spot checks on program implementation and data reporting.
Reporting & External audit
Activities include:
- Timely Quarterly and activity reports and Internal audit findings to CEO.
- Annual summary internal audit reports on status of all recommendations.
- Support external SHOFCO audit process.
People and administration
Activities include:
- To supervise, appraise, coach and manage the SHOFCO Internal Auditors.
- Review team’s field expenses and accountabilities.
- Perform other related roles as requested by management.
General IA audit work
Activities include:
- Develop team audit plans and present them to CEO.
- Develop audit for different processes and controls.
- Support management in making value for money audits.
- Develop and maintain work papers.
- Review Internal Auditor’s work papers and field reports
Education
- Bachelors degree in Commerce, Finance, or any other relevant discipline.
- Hold a recognised professional accounting qualification (e.g. ACMA, CGMA, ACA, ACCA, CIPFA, CIA) (Desirable).
- Be a registered with a professional body.
- Thorough knowledge of the principles, procedures and practises of accounting, auditing, financial records and transactions.
- Ability to write clear concise and accurate audit reports in English essential.
- Familiar with integrated accounting systems.
- Familiar with computer aided audit techniques.
More Details on Experience
- 5 years’ experience of using and implementing audit procedures, including planning, techniques, test, and sampling methods.
- Experience of using computerised accounting and auditing record keeping systems.
- Experience of establishing and retaining effective working relationships with staff and ability to communicate clearly and effectively, both orally and in writing.
- Ability to gather, analyse and evaluate facts and to prepare and present high quality, high value added concise oral and written reports in English.
- Ability to maintain current knowledge of developments related to business matters of interest to internal audit, particularly legislation changes and developments as they affect charities, and new auditing techniques and practises.
- Experience of utilizing computer aided audit techniques.
- Experience of auditing compliance with complex & high impact donor Agreements.
- Experience of influencing colleagues at all levels of a major international organisation.
More Details on Skills
- A skilled negotiator.
- Clear attention to detail.
- Self-sufficient and able to set and meet own work plan timetables.
Terms And Conditions
Successful performance at SHOFCO is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others. There are 10 key behaviours that SHOFCO encourages in all employees and they are defined below:
- Examining Information: Processing information, asking probing questions and Finding solutions.
- Adapting practical approaches : Applying practical skills, Learning by doing and applying common sense.
- Articulating information: Giving presentations, explaining things and projecting social confidence.
- Making decisions: Deciding on action, assuming responsibility and standing by decisions.
- Thinking positively: Being optimistic, recovering from setbacks and projecting cheerfulness.
- Team working: Working participatively, encouraging team contributions and involving others in decisions.
- Checking things: Finding errors, ensuring accuracy and finishing tasks.
- Managing tasks: Working methodically, planning activities and setting priorities.
- Taking action: Making things happen, using initiative and investing energy.
- Pursuing goals: Achieving outstanding results, acting with determination and persisting through difficulties.
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Position Overview
The Project Director/Grants Manager will work with the project teams to refine and adjust the programme approach to maximise opportunities, mitigate risks, and continue to deliver high impact. S/he will provide strategic guidance to multiple donors and will ensure synergy between the various aspects of projects, avoiding duplication and ensuring that resources are deployed effectively to deliver on project commitments.
S/he will also ensure that donor standards are reached in the implementation of the project and that all technical specifications of the project are delivered to a high quality. S/he will work closely with all project leaders across SHOFCO sites to ensure that the activities of all partners are aligned and implemented efficiently and effectively, in order to meet agreed targets and deliver good value for money.
The Project Director/Grants Manager will be the technical focal point and will be expected to provide technical oversight for the day-to-day implementation of the project across all SHOFCO sites. S/he will steward the project while monitoring effectiveness, environmental opportunities and challenges, and risk levels.
The primary responsibility of this role is to further our vision of: Building Urban Promise from Urban Poverty
The post holder commits to and is held accountable to the SHOFCO values:Transparency, Integrity, Accountability, Respect Grassroots, Innovation.
Location: Kibera
Key duties and responsibilities
Leadership
Activities to include:
- Leading the effective and efficient delivery of the project within budget, ensuring that MasterCard expectations and project KPIs are met and exceeded.
- Provide overall leadership for the project team across all SHOFCO sites, ensuring collaboration between all implementing partners and coordination across implementation sites.
- Ensuring high-quality programme delivery, following donor and SHOFCO compliance and standards, to agreed work plans.
- Providing guidance, support, and oversight to the donor to ensure the project is implemented efficiently, effectively, and providing good value for money.
- Ensuring robust, accurate, and meaningful monitoring, evaluation, and learning across the project, ensuring learning is integrated into ongoing implementation.
- Improving operations by strengthening capacity, building high-performance teams, identifying and promoting talent, managing performance.
Governance / Programs Management
Activities to include:
- Ensuring compliance with donor requirements at all levels and providing guidance to donors on compliance.
- Effectively managing the project budget, ensuring efficient use of resources, and managing expenditure in line with the agreed budget.
- Compiling and submitting regular reports to MasterCard, ensuring all reports are reviewed by the required approvers internally.
- Regular review of progress ensuring delivery against agreed work plans, identifying issues and developing solutions, and supporting relevant departments to adjust their work plans accordingly.
Representation
Activities include:
- Representation of SHOFCO and the project at strategic level, including with MasterCard, and engage and influence relevant stakeholders including government agencies, ministries, and the county governments.
- Uphold all SHOFCO core values and lead by example.
Education
- Master’s Degree in Business Administration or Strategic Management or any other related field.
- Qualification in Strategic Management or any other related field.
More Details on Experience
- At least 5 years’ demonstrable experience managing large and complex projects funded by MasterCard and other institutional donors with budgets of upward of $5 million (essential)
- Significant experience in managing local and international implementing partners to deliver results across a range of project aspects. (essential)
- Proven general management experience in operationally demanding and challenging environments, including recruitment, training and supervision of direct reports (essential)
- Track record in building and maintaining strong relationships with national and county governments, the private sector and the local communities to deliver projects (essential)
- Demonstrated capacity to manage financial resources effectively and transparently to achieve maximum impact and value for money.
- Proven knowledge and experience applying donor compliance and familiarity with donor terms and conditions, duty of care requirements, etc. (desirable)
More Details on Skills
- Fluent in English (essential)
Terms And Conditions
Successful performance at SHOFCO is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others. There are 10 key behaviours that SHOFCO encourages in all employees and they are defined below:
- Examining Information: Processing information, asking probing questions and Finding solutions.
- Adapting practical approaches: Applying practical skills, learning by doing and applying common sense.
- Articulating information: Giving presentations, explaining things and projecting social confidence.
- Making decisions: Deciding on action, assuming responsibility and standing by decisions.
- Thinking positively: Being optimistic, recovering from setbacks and projecting cheerfulness.
- Team working: Working participatively, encouraging team contributions and involving others in decisions.
- Checking things: Finding errors, ensuring accuracy and finishing tasks.
- Managing tasks: Working methodically, planning activities and setting priorities.
- Taking action: Making things happen, using initiative and investing energy.
- Pursuing goals: Achieving outstanding results, acting with determination and persisting through difficulties
go to method of application »
Position Overview
The purpose of this role is to improve Shofco’s research, monitoring and evaluation function. The director will ensure that systems and mechanisms for excellent data collection are embedded across all SHOFCO programs, that all research, monitoring and evaluation meets excellent standards (including ethics and accuracy) and meets SHOFCO’s needs for information on a macro and micro level; that relevant and timely research is conducted that furthers the strategic effectiveness of SHOFCO’s operations; and that information on which resource mobilisation rests is available and accurate.
The primary responsibility of this role is to further our vision of: Building Urban Promise from Urban Poverty.
The post holder commits to and is held accountable to the SHOFCO values: Transparency, Integrity, Accountability, Respect, Grassroots Innovation
Location: Kenya
Key duties and responsibilities
- Oversight of all data collection, compilation, and analysis for use by operations, marketing, and new business development.
- Develop strategic research priorities for all SHOFCO programs with specific program departments.
- Conduct relevant and timely research that furthers the strategic effectiveness of SHOFCO’s operations.
- Develop and lead an empowered and motivated RM&E team.
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Oversight of all data collection, compilation, and analysis for use by operations, programs, and new business development
Activities include:
- Develop and improve data collection tools that will enable regular collection, storage, and interpretation of data needed by field teams, marketing, and advancement teams.
- Assess and improve analysis of Shofco’s data and present and discuss with operational teams
- Support introduction, testing, and training of program staff on the use and maintenance and development of these tools.
- Develop and encourage innovation in data collection including feedback mechanisms amongst program teams to address internal and external stakeholders’ information needs.
- Pursue options for streamlining and efficiencies through different technologies as appropriate.
- Track SHOFCO’s global indicators to feed into RM activities.
- Respond to data collection needs when funding opportunities arise.
Develop strategic research priorities for all SHOFCO programs with specific program and marketing departments
Activities include:
- Supporting all programme leaders in planning effectively for their RM&Eneeds.
- Identifying pertinent areas of research that would significantly increase the knowledge base on which SHOFCO’s work should rest.
- Develop with team clear plans for all RM&E work supporting SHOFCO’s work to developed during annual strategic planning.
- Deliver against evaluation needs as required by grant contracts.
- Provide training when appropriate to directors and other staff on info needs analysis and methodologies for collection.
Conduct relevant and timely research that furthers the strategic effectiveness of SHOFCO’s operations
Activities include:
- Lead procurement of additional help (research agencies, consultants, enumerators, etc.) in a timely way as required.
- Ensure all work by own team and external consultants meet SHOFCO standards for effective and ethically sound.
- Collaborate with regional and global research work as it furthers meeting SHOFCO’s objectives.
Lead an empowered and motivated RM&E team
Activities include:
- Day to day supervision of the team to ensure that team plans are delivered on time.
- Management of performance and support to personal development.
- Strong team development internally and in relation to Program Strategy team and Program teams more widely.
Education
- University degree in Social Science, Economics, Development Studies or relevant discipline from a recognized reputable university
- Postgraduate qualification in social sciences, health systems management, monitoring & evaluation or other relevant qualification is highly desirable.
More Details on Experience
- At least 5 years of proven experience in leading monitoring and evaluation systems in the NGO sector.
- Extensive experience in quantitative and qualitative research.
- Evidence for managing large studies in the NGO sector.
- Previous experience supporting R, M&E activities, and adequate understanding of RH indicators.
- Adequate knowledge of Statistical software (SPSS/SAS/STATA and qualitative software (N-vivo/ Nudist, Atlas TI, etc)
More Details on Skills
- Team management skills.
- Ability to work in a multi-cultural environment and in a highly dynamic environment.
- Highly adaptive and able to work with partners and lead RM&E activities for programs implemented in consortia.
- Successfully published research work as a principal or co-investigator desirable
Terms And Conditions
Successful performance at SHOFCO is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others. There are 10 key behaviors that SHOFCO encourages in all employees and they are defined below:
- Examining Information: Processing information, asking probing questions, and Finding solutions.
- Adapting practical approaches: Applying practical skills, learning by doing, and applying common sense.
- Articulating information: Giving presentations, explaining things, and projecting social confidence.
- Making decisions: Deciding on the action, assuming responsibility, and standing by decisions.
- Thinking positively: Being optimistic, recovering from setbacks, and projecting cheerfulness.
- Team working: Working participative, encouraging team contributions and involving others in decisions.
- Checking things: Finding errors, ensuring accuracy, and finishing tasks.
- Managing tasks: Working methodically, planning activities, and setting priorities.
- Taking action: Making things happen, using initiative and investing energy.
- Pursuing goals: Achieving outstanding results, acting with determination, and persisting through difficulties.
- Examining Information: Processing information, asking probing questions, and Finding solutions.
Method of Application
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