Job Opportunities at Standard Investment Bank

Job Overview:

• To cater for our Muslim clients and other ethical investors, Standard Investment Bank through its Islamic Investment Banking window, SIB Najah is seeking a Call Centre Intern to join our dynamic team. The ideal candidate will have a strong understanding of Islamic finance principles and regulations, coupled with excellent client service skills.
• As a Call Centre Intern, you will play a pivotal role in providing exemplary client service via telephone and email by addressing inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities:

Customer Interaction:

• Handle incoming calls from clients with professionalism, addressing inquiries, and providing accurate information regarding banking and investment products.
• Assist clients in navigating online platforms, processing transactions, and resolving account-related issues.

Operational Gap Analysis:

• Conduct regular reviews of existing call centre systems and processes to identify potential operational gaps and inefficiencies.
• Collaborate with cross-functional teams to implement improvements and streamline procedures for enhanced customer service.

Documentation and Reporting:

• Maintain detailed records of customer customer interactions, ensuring accuracy and compliance with investment banking regulations.Generate reports on operational performance, highlighting areas of improvement and presenting recommendations to management.

Training and Development:

• Participate in training programs for call centre staff to ensure a consistent and high standard of customer service.
• Contribute insights to the development of training materials, focusing on addressing identified operational gaps.

Continuous Improvement:

• Stay informed about industry trends, regulatory changes, and emerging technologies to propose innovative solutions for enhancing call centre operations.
• Actively participate in team meetings to discuss challenges, share best practices, and contribute to a culture of continuous improvement.

Core Competencies

The following Core competencies are the skills, knowledge and behaviours expected of an employee at Standard Investment Bank:

• Maximizing Resources – Builds and leverages infrastructure, knowledge and networks
• Empowerment – Empowers customers, employees, shareholders and society
• Care and Protection – Demonstrates care and protection to customers, employees, shareholders and society
• Communication Skills – Communicates proactively, clearly, timely, consistently, completely and professionally – in written and oral forms to both internal and customers
• Initiative & Confidence – Generates and shares new ideas that add value to SIB and looks at different ways to solve problems and address difficulties
• Teamwork – Contributes fully to team effort and plays an integral part in the smooth running of teams without necessarily taking the lead
• Sector Acumen – Has a good understanding of the sector environment and the impact their behaviour has on co-employees, service delivery to customers and SIB’s reputation
• Respect – Treats colleagues and customers in a manner which demonstrates integrity, honesty, fairness and value for other people’s time

Closing on: Aug 22, 2024

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Job Description:

• As a Mansa-X Portfolio Analyst, you will be responsible for researching, structuring and executing trades in different markets in conjunction with the Portfolio Management team. You will leverage your knowledge of market trends, technical analysis, and trading strategies to make informed decisions and manage risk effectively.
• Additionally, you will monitor portfolio performance, implement trading strategies, and maintain compliance with internal policies and regulatory requirements.

Requirements:

• Minimum of 2 years work experience in financial services, ideally in investment banking, commercial banking (specifically in a treasury ANA role) or in hedge funds
• Strong track record trading and investing in financial instruments, with live trading history for at least the last one year;
• Strong skills in research, portfolio construction, optimization, risk management, trade execution and Portfolio Management;
• Ability to work effectively under pressure, make quick decisions, and manage multiple tasks simultaneously;
• Excellent communication and interpersonal skills, with the ability to collaborate with team members and interact with clients;
• Strong understanding of risk management principles, trading regulations, and compliance requirements;
• Bachelor’s degree in Finance, Economics, Engineering, or related field (Master’s degree or CFA certification preferred).

Duties & Responsibilities:

• Develop, implement, and manage trading strategies across various markets and products with the approval of the Executive Director, Global Markets;
• Manage risk exposures by implementing hedging strategies, and adhering to risk management protocols;
• Creating daily exposure reports of running trades for the Executive Director, Global Markets;
• Determining market sentiment via research, valuation and data analysis;
• Market making in specific OTC products;
• Formulating, testing and evaluating trading algorithms;
• Liaising closely with inter-dealer brokers and traders for data collation and monitoring market performance;
• Work within the laid down risk management limits as per the Global Markets policy with direction from the Executive Director, Global Markets;
• Consistently reaching laid down targets on the trading desk while adhering to the risk management framework;
• Researching, creating and circulating a weekly market review amongst other requested reports;
• Informing sales staff and financial advisors about market movements and prices;
• Stay informed about market developments, regulatory changes, and industry trends affecting trading activities;
• Any other duties as may be assigned from time to time by the Executive Director, Global Markets.

Closing on: Aug 31, 2024

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Main duties and responsibilities:

• Providing suitable advice to best fit the needs and requirements for clients.
• Preparing and presenting proposals to existing and potential clients using state of the art financial planning tools
• Meeting clients to understand their financial objectives.
• Explaining complex information relating to Financial Advisory in a clear and effortless way
• Managing, maintaining and building new and existing client relationships
• Growing a client book within the first 24 months and consistently thereafter
• Adhering to compliance, operational procedures and practice management standards
• Staying abreast of product information, performance and industry changes
• Building a sustainable book of clients in the corporate and retail segments of SIB.
• Consistently achieving the allocated Sales Production Target as per a performance scorecard.

Formal Qualifications:

• Bachelor’s degree/Diploma in relevant field
• Relevant Commercial/Financial Tertiary qualification
• CISI Module I and II
• Postgraduate Diploma in Financial Planning Advantageous
• CFP Advantageous

Experience and Knowledge:

• 5 years’ experience in the Financial Services industry in a Sales role within the Asset/Wealth and Investment management spaces
• Knowledge and understanding of the dynamics in allocated market
• Experience and track record in high-performance sales environments
• Knowledge of best practice in Financial Planning and Financial Advisory Services
• Knowledge and understanding of financial planning through meaningful client engagements
• Knowledge of and understanding of the consultative sales methodology
• Experience in application of a defined sales process.

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Key Responsibilities:

• Conduct thorough financial assessments for clients to understand their investment goals, risk tolerance, and financial situation.
• Develop personalized and Shariah-compliant investment strategies that adhere to Islamic financial principles, ensuring they are aligned with the client’s objectives.
• Recommend a diversified portfolio of investment products, such as Sukuk, Islamic funds, equities, and other Shariah-compliant financial instruments.
• Stay updated on the latest developments and trends in Islamic finance and investment markets to provide up-to-date advice.
• Monitor and review client portfolios regularly, making necessary adjustments based on market conditions and changing client circumstances.
• Educate clients about the principles of Shariah-compliant investing and provide guidance on the ethical and social considerations that influence investment decisions.
• Collaborate with internal teams, including research and compliance, to ensure that investment recommendations follow Shariah guidelines and regulations.
• Cultivate and maintain strong client relationships through regular communication, meetings, and proactive engagement.
• Keep accurate records of client interactions, investment decisions, and portfolio performance.
• Participate in business development activities to attract new clients and contribute to the growth of the firm’s Shariah-compliant investment advisory services.

Qualifications:

• Bachelor’s degree in Finance, Economics, Islamic Banking, or a related field. A Master’s degree or relevant certification (e.g., Certified Islamic Finance Executive) is a plus.
• A minimum of 5 years of experience as a Financial Advisor, with a proven track record in Shariah-compliant investment advisory.
• In-depth knowledge of Islamic finance principles, including Shariah-compliant investment instruments and regulations.
• Strong analytical skills to assess financial data and market trends, and the ability to translate these insights into actionable investment strategies.
• Excellent communication and interpersonal skills to build rapport with clients and explain complex financial concepts in an understandable manner.
• Proficiency in financial software and tools for portfolio analysis and investment research.
• Demonstrated ethical and professional behaviour in line with Islamic financial ethics and values.
• Ability to work independently and as part of a team, while managing multiple clients and priorities simultaneously.
• Fluency in Somali and Swahili is a plus, as the role may involve communicating with clients from diverse backgrounds.

go to method of application »

Main duties and responsibilities:

• Providing suitable advice to best fit the needs and requirements for clients.
• Preparing and presenting proposals to existing and potential clients using state of the art financial planning tools
• Meeting clients to understand their financial objectives.
• Explaining complex information relating to Financial Advisory in a clear and effortless way
• Managing, maintaining and building new and existing client relationships
• Growing a client book within the first 24 months and consistently thereafter
• Adhering to compliance, operational procedures and practice management standards
• Staying abreast of product information, performance and industry changes
• Building a sustainable book of clients in the corporate and retail segments of SIB.
• Consistently achieving the allocated Sales Production Target as per a performance scorecard.

Formal Qualifications:

• Bachelor’s degree/Diploma in relevant field
• Relevant Commercial/Financial Tertiary qualification
• CISI Module I and II
• Postgraduate Diploma in Financial Planning Advantageous
• CFP Advantageous

Experience and Knowledge:

• 5 years’ experience in the Financial Services industry in a Sales role within the Asset/Wealth and Investment management spaces
• Knowledge and understanding of the dynamics in allocated market
• Experience and track record in high-performance sales environments
• Knowledge of best practice in Financial Planning and Financial Advisory Services
• Knowledge and understanding of financial planning through meaningful client engagements
• Knowledge of and understanding of the consultative sales methodology
• Experience in application of a defined sales process.

go to method of application »

Key Responsibilities:

• Conduct thorough financial assessments for clients to understand their investment goals, risk tolerance, and financial situation.
• Develop personalized and Shariah-compliant investment strategies that adhere to Islamic financial principles, ensuring they are aligned with the client’s objectives.
• Recommend a diversified portfolio of investment products, such as Sukuk, Islamic funds, equities, and other Shariah-compliant financial instruments.
• Stay updated on the latest developments and trends in Islamic finance and investment markets to provide up-to-date advice.
• Monitor and review client portfolios regularly, making necessary adjustments based on market conditions and changing client circumstances.
• Educate clients about the principles of Shariah-compliant investing and provide guidance on the ethical and social considerations that influence investment decisions.
• Collaborate with internal teams, including research and compliance, to ensure that investment recommendations follow Shariah guidelines and regulations.
• Cultivate and maintain strong client relationships through regular communication, meetings, and proactive engagement.
• Keep accurate records of client interactions, investment decisions, and portfolio performance.
• Participate in business development activities to attract new clients and contribute to the growth of the firm’s Shariah-compliant investment advisory services.

Qualifications:

• Bachelor’s degree in Finance, Economics, Islamic Banking, or a related field. A Master’s degree or relevant certification (e.g., Certified Islamic Finance Executive) is a plus.
• A minimum of 5 years of experience as a Financial Advisor, with a proven track record in Shariah-compliant investment advisory.
• In-depth knowledge of Islamic finance principles, including Shariah-compliant investment instruments and regulations.
• Strong analytical skills to assess financial data and market trends, and the ability to translate these insights into actionable investment strategies.
• Excellent communication and interpersonal skills to build rapport with clients and explain complex financial concepts in an understandable manner.
• Proficiency in financial software and tools for portfolio analysis and investment research.
• Demonstrated ethical and professional behaviour in line with Islamic financial ethics and values.
• Ability to work independently and as part of a team, while managing multiple clients and priorities simultaneously.
• Fluency in Somali and Swahili is a plus, as the role may involve communicating with clients from diverse backgrounds.