Job Vacancies at Absa Group

Job Summary

To support the Branch by providing operational support in the General business underwriting processes. Act as the point of contact/reference for the underwriting section in the face of the customer ensuring end to end service management. Maintain a high degree of proficiency at all times with relevant stakeholders in order to deliver on the work outputs and ensure alignment to all laid down governance and control requirements through the process.

Job Description

• Support the branch manager to Implement business acquisition strategic plan by growing GWP in line with the Company’s growth strategy for the retail segment through retention, generic growth and acquisition of new business.
• Conduct regular training to intermediaries and clients to icrease uptake of the company’s products.
• Manage agreements with the channel partners and ensure consistent compliance by all parties.
• Ensure top notch customer experience is provided to all business partners across the entire retail channel
• Adhering to the companies laid down underwriting standards.
• Achieving departmental service standards in processing, approval and release of crucial documents within set Turn Around times;
• Adhere to interdepartmental SLA in liaison with other departmental.
• Pricing for new clients and issuance of quotations
• Ensuring renewal notices with appropriate terms are sent 60 days to renewal.
• Ensuring all business closed is debited within the month
• Assist in Underwriting performance monitoring and implementing corrective measures.
• Accept business in line with the companies credit control policy
• Establish and maintain professional relationships with intermediaries and direct client and other stakeholders.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

go to method of application »

Job Summary

to maintain a customer relationship portfolio of major customers within the retail segment in respect of their business requirements including maximizing customer sales, service and profit performance at First Assurance Kenya at branch level. Employ, devise and deliver a wide range of agreed marketing strategies and initiatives to support the achievement of the set business strategies. Define and position the branch so it can compete in their chosen markets, delivering growth in the customer base and income targets

Job Description

• Relationship Management (35%)
  • Establish and maintain professional relationships through networking with key stakeholders including intermediaries within the retail segment.
  • Establish and maintain professional relationships with key internal stakeholder &
  • role players through networking and attending key business events.
  • Apply for membership at relevant industry bodies as agreed with the line management to build relationships with key players in the industry
  • Host regular and relevant functions (as agreed with line management) to seek opportunities to develop strong relationships and business bonds
  • Manage the relationship with key regional stakeholders through networking in the region to ensure optimal value add of business development through established relations with intermediaries and clients within the retail space to ensure the continuous enhancement and improvement of customer retention initiatives.
  • Sustain and uphold already established relationships with existing agents by coordinating the team to conduct scheduled visits, answering queries and to position the company as the go to insurer.
• Revenue Growth and Profitability (40%)
  • Implement cascaded / agreed business acquisition strategic plan by growing GWP in line with the Company’s growth strategy for the retail segment through retention, generic growth and acquisition of new business.
  • Acquiring and developing new key accounts and strategic partnerships by reactivating dormant accounts.
  • Drive First Assurance profitability objective by growing a balanced portfolio within the retail segment by initiating partnerships to drive profitable products with key partners alongside other initiatives.
  • Organize training of intermediaries and clients within the retail segment to increase understanding and uptake of the company’s products
  • Manage agreements with channel partners and ensure consistent compliance by all parties.
  • Support new product development / product review by seeking for gaps / solutions in the market guided by technical feasibility, commercial viability, market compatibility and ensure alignment with customer requirements, financial attractiveness and product development guidelines.
  • Support with collection efforts and ensure compliance with the company’s credit policy
  • Use strong negotiation skills, to ensure that the appropriate targets, pricing and Margins are secured for business development opportunities.
  • Adhere to the new channel development framework.
  • Co-ordinate, manage and represent Business Development interests on the relevant forums by driving key agenda points for First Assurance Kenya.
  • Deliver on long term growth, profitability and sales targets by means of acquisitions and specific business development interventions,
  • Source new business by engaging with other internal BU’s and enlist buy-in of relevant role players in order to identify and capitalize on potential leads
  • Engage with Intermediaries to maintain visibility and advance regional channels footprint with a partnering intent of growing market share in the given sales area.
  • Collaborating with Management on topline goals, planning, forecasting and maintaining short and long – term business development plans in line with the retail business strategy.
  • Prepare monthly business development reports detailing initiatives, performance and other related projects/activities.
  • Ensure top notch customer experience is provided to all business partners across the entire retail channel
  • Market Intelligence (5%)
  • Collect market intelligence through research by reading articles, publications, internet, word of mouth and networking on a daily basis to keep abreast of market developments.
  • Assess market opportunities with respect to competitor sales sources by remaining in touch with market forces and influences
  • Manage knowledge capital by collecting, categorizing, storing, protecting and distributing the results of market research.
  • People Management (15%)
  • Oversee the activities of the Branch to ensure effective delivery of business plan.
  • Develop a high performing team by embedding formal performance development and informal coaching.
  • Encourage frequent knowledge sharing between team members.
  • Determine and analyze development needs for the team and ensure that identified training requirements are budgeted for and executed.
  • Establish and maintain a succession plan for the team.
  • Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Resources.
  • Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met. Plans should be revised at least twice a year
  • Review and update the department’s organization structure and role description on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member.
  • Motivate to and obtain approval for any additional headcount for the team.
  • Approve leave requests for team members and create leave plan to ensure adequate coverage
  • When required, initiate disciplinary processes for team members calling on support from Human Resources.
  • Resolve grievances raised by team members and escalate only if required.
  • Address poor performance of any team member through formal laid down process.
  • Manager staff development and performance.
  • Motivate team members and ensure that their efforts are recognized.
  • Participate in the creation and implementation of Employee Opinion Survey (EOS) Actions
• Operations & Compliance (5%)
  • Actively keep up to date with all relevant knowledge, legislation and developments within the business unit and insurance industry that may have an impact on the Business Advantage
  • Plan, assign and allocate funds for events plans, or promotional items required
• Risk & Control
  • Ensure that all activities and duties are carried out in compliance with all regulatory requirements.

Education

Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

go to method of application »

Job Description

• Financial Reporting:
  • Prepare financial reports, both management and adhoc, by coordinating the execution of the day to day and general accounting functions in order to enable decision making.
  • Present monthly reports by ensuring the completeness, accuracy and relevance of the information to be presented to enable Group Finance Management Team to make informed decisions.
  • Prepare, sign off and discuss the short term plan (STP), medium term plan(MTP) and rolling forecast(RAF) and budgets with the relevant stakeholders to enable consolidation into Finance forecast and budget.
  • Work with the team to consolidate the financial plans generated by MTP, STP and RAF and sense check the consolidations prior to recommending 2 approval by the Head of Group Finance
• Advisory Support:
  • Provide advice and support to management on financial risks that might have an impact on profitability by discussing at regular intervals all financial related matters
• Financial Control and Compliance:
  • Sign off on the quarterly supplementary schedules and attestation to Group Finance prepared by the relevant staff in the prescribed format.
  • Maintain appropriate internal controls in line with Absa group policy by reviewing regularly all variance reports and other reports where applicable.
  • Interact with the Internal and External Audit team and provide necessary information as and when required
  • Ensure cost centre Managers comply with all regulations and policies when reflecting the financial position of the business
• Stakeholder Management:
  • Communicate financial policies, procedures, standards and guidelines to the Senior Business Manager and Group Finance Management Team.
  • Support projects by developing the financial component of the business case that is created by the management team to actively track and change benefits and costs of the project.
  • Provide strong support to the operational team by having regular meetings with to share financial performance.
• Executive Administration:
  • Prepare the key themes, presentations and reviews for the Senior Business Manager and assist with detailed content when required.
  • Ensure that presentations are packaged to reflect the business unit’s brand and the Senior Business Manager’s preferred style.
  • Screen requests for meetings or events to be attended by the Senior Business Manager and determine which ones would be appropriate for personal attendance and which ones should be delegated to other managers in the business unit.
  • Sign off proposals, quotes, invoices etc. based on the mandate delegated by the Senior Business Manager.

Education

Postgraduate Degrees and Professional Qualifications: Financial Sciences (Required)