Job Vacancies at Absa Kenya

Job Summary

To deliver treasury management & trading administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Purpose of the role:

To implement the Global Markets Sales business strategy according to the Director, Global Markets Sales and the Absa Market Sales Strategy and Policies & Procedures, and in line with Group Values.

Main Accountabilities & Time Split:

Markets Sales Dealing - 80 %

Key actions to include:

• Under the guidance of the Director, Market Sales actively participating in the implementation of the Market Sales Strategy in line with the Absa Market Sales Strategy and Country sales requirements
• Acting as the primary point of contact for both internal (Corporate, Commercial & Retail) and external Market Sales clients, while ensuring regular face-to-face engagement with the respective teams to promote teamwork
• Manage one’s client portfolio, to include:
  • Daily contact with clients who have completed the Terms of Business (TOB)
  • Regular face-to-face interaction with clients in one’s portfolio
  • Regular contact with principal Relationship Manager
• Managing the Agribusiness portfolio and support the team in the management of the other client portfolios where needed
• Under the direction of the head of Market sales achieving a leading position in the chosen products, markets, and segments by:
  • Spending at least 50% of one’s time meeting with existing and identified new clients
  • Drive RMP (Risk Management Product) solutioning to clients.
  • Giving superior customer service
  • Presenting the full Absa product set to clients whilst managing the product portfolio to suit client needs
  • Expanding the customer base as is appropriate
  • Undertaking customer visits and joint customer visits with Corporate, Commercial and Retail Business Banking
  • Actively participating in client events with Absa Capital Economics unit and Corporate, including training and seminars, and Entertaining clients as permitted under the bank and group compliance policies
• Managing Agribusiness portfolio to generate strong growth and sustainable returns over the business cycle with special focus on Customer Service and Financial Performance
• Ensure that Counterparty credit limits are not exceeded
• Assisting the head of Market sales in achieving strategic and tactical objectives

Reporting – 5%

Key actions to include:

• Providing weekly reporting on client growth, volume, and profitability in one’s own portfolio
• Providing detailed Management Information to the Director, Market sales on the composition, performance, and profitability of the client portfolios monthly
• Assisting the head of Market sales with any ad-hoc reporting requests

Risk Management & Reporting – 10%

Key actions to include:

• Maintaining a strong compliance culture.
• Adhering to all the policies and procedures of the bank.
• Ensuring that all deals are dealt within dealer limits (market risk limits, counterparty limits, dealer’s mandate)
• Ensuring high quality of service to all clients (reputational risk).

Self-Development – 5%

Key actions to include:

• Actively managing one’s own technical and soft skills development in conjunction with the Director, Market sales.
• Researching, identifying, and proposing training solutions for own development to the Director, Market sales.

Knowledge, Experience & Expertise Required:

Essential

• Knowledge of Global Markets products
• Knowledge of the Agribusiness sector in Kenya
• Knowledge of global happenings and trends in the Agribusiness Sector
• Knowledge of Sales Techniques
• Understanding of interest rate and foreign exchange markets
• Understanding of the mathematic of pricing for FX and Money Markets
• Understanding of interest rate risk, foreign exchange risk and credit risk
• Understanding of the policies, procedures, and ethical requirements of a Market environment
• Understanding of Market back-office operations
• Communication skills
• Strong understanding of the Kenyan and Global Foreign Currency Markets.
• Strong understanding of foreign currency portfolio management.
• Strong product management capabilities.
• Highly developed analytical skills, problem solving and planning abilities
• Communication skills both written and oral.
• Strong numerical and analytical skills for calculation of statistics, figures and targets and understanding of product profit drivers
• Strong team player, innovative- sell new ideas, build, and maintain key relationships and with the ability to influence
• Self-motivated and results orientated
• Strong business awareness
• Ability to work under minimal supervision and deliver under tight deadlines
• Excellent Stakeholder management

Preferred

• Understanding of Risk Management Products across the various asset classes
• Understanding of political and economic activity and the impacts on exchange rates and interest rates
• Understanding of industry, advisory, regulatory, and professional bodies
• Knowledge of Absa products and systems that support them, and a good understanding of Absa Group products
• Knowledge of Absa Governance processes

Qualifications

Bachelor’s degree – Essential

ACI Dealing Certificate – Preferred

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To provide excellent customer experience, deliver exceptional branch business growth and profitability.
To observe compliance & control requirements, keeping high level of bank standards.

Job Description

Business Growth - 60%

• Understand and implement business strategic initiatives for the branch aimed at increasing new business and wallet share from existing customers.
• Have a clear understanding of all Retail and Business Banking products that could satisfy customer needs.
• Manage portfolio risks in line with banks portfolio appetite.
• Collaborate in the development and implementation of sales initiatives with other business functions i.e. Direct sales team, Asset Finance, CIB, Bancassurance to maximize on cross-selling and better customer profiling opportunities.
• In conjunction with the branch manager, Industry heads, products, conduct product review and development through constant feedback from the market.
• Continuously conduct market intelligence to identify new markets, customer trends, new government / directives and changes in policy by regulators.
• Contribute in the development of branch sales strategy.  Plan and co-ordinate any marketing approaches for new business and actively develop existing relationships.
• Actively seek to grow own portfolio and cross sell to ensure delivery of set Targets.
• Appraise and promptly address customer issues /complaints escalating as necessary to ensure timely resolution as per the set standards.
• Ensure quality sales and new to bank accounts within your portfolio are promptly funded at customer onboarding.
• Continuously monitor own performance against targets agreed on a daily basis for new and existing clients. Initiate appropriate action plans to address any shortfalls in performance.
• Operationalize campaigns as required with the Branch Manager and the business.
• Ensure excellent customer experience at all times
• Drive business targets through strict TAT observance and high level service delivery standards.
• Should not advise an existing customer to open a similar account in their respective Branches with a view of moving funds between the accounts.
• Should not close an existing account in your Branch/domiciled in another Branch with a view of re-opening a similar account.
• Accounts re-streaming should be carried out in line with the Banks policy.
• Together with BM, create ownership of the branch performance targets. Agree branch execution plans/strategies and ensure they are aligned to the Banks overall strategy- Growth, Transformation and Returns.

Internal Controls & Risk Management Time split 10%

• Ensure that the Absa bank’s policies and procedures are adhered to at all times when handling different products.
• Ensure adherence to all KYC & AML Processes with regards to new and existing business and that proper documentation is in place.
• Ensure compliance with Operations Risk requirements to avoid losses arising from operational lapses.
• Manage costs within your area of operation.
• Effectively carry out branch snap checks as assigned by the assistant branch manager.
• Ensure new business is properly booked and all income due to the Bank in terms of charges, commissions, fees are collected as per current tariff.
• Accurate customer information is captured in the core banking system.

Customer Experience Time split 20%

• Ensure excellent customer experience is maintained at all times.
• Ensure set TAT in account onboarding and loan processing is achieved at all times.
• Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
• Ensure set TAT on response to customer queries on phone, email or by letters is strictly adhered to.
• Ensure customer data is up to date at all times
• Ensure branch NPS score are maintained as per the set standards
• In conjunction with the Branch Manager, co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements
• Monitor service to ensure customers are served within acceptable waiting time having a work plan for both peak and off peak periods.

Capacity Building & People Management 10%

• In conjunction with the Branch Manager, Assistant Branch Manager and other branch colleagues create a conducive work environment, team work and effective succession opportunities to ensure maximum productivity.
• Ensure the assigned e-learning and internal training activities for self and direct reports undertaken within set timelines.
• Determine and manage Training Needs Analysis and own succession planning.
• Manage your own leave by working closely with your Line Manager

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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To provide specialist advice & support in area of specialisation; enabling the provision of sound pricing and execution of trades, maximising assets and minimising financial risk.

Job Description

Purpose of the role:

To be accountable for FX and FX FWDS trading, focusing on executing the separate and distinct mandates as they relate to the Trading Book Portfolio. Ensuring that all risks are managed under the separate portfolios in line with the respective dealing mandates and the respective policies and procedures, with special focus being placed on the management of the Investment portfolio, funding and liquidity and trading income.

Main Accountabilities & Time Split:

Markets:

To be accountable for the Markets function, focusing on executing all FX and FX-Swap Trading, as may be relevant, whilst achieving income and business unit growth objectives.

Ensuring the traders undertake the following:

The generation of FX Trading and FX FWDS in line with the overall objectives and aspirations of the Markets business. The provision of pricing to the Interbank market and to the Sales dealers.

Ensuring that that all risks are managed under the respective portfolios according to the dealing mandate and the respective policies and procedures (adherence to market risk limits, credit risk limits, tenor limits).

Trading – 70%

Key actions to include:

• Executing trading strategies in line with the overall Markets strategy, the Absa Africa trading strategy, and the trading mandate
• Anticipating market developments and identifying trade opportunities with risk-adjusted superior returns
• Ensuring that the daily transactions and trading activities conform to the set business unit goals and objectives
• Working closely with the Africa trading desk and Africa Sales to support the roll out of Risk Management Products (RMP’s)
•  Keeping up to date with market intelligence and market movements and regularly updating the treasurer, the sales team, and the broader treasury team
• Generating a daily flash P&L by the cut-off time as advised by Absa Africa Trading
• Establishing excellent working relationships with bank counterparties and the regulator (as is appropriate