Job Vacancies at APA Life Assurance Company Ltd

KEY PRIMARY RESPONSIBILITIES

• Maintenance of accurate records of the Scheme member’s’ particulars including information on employer and employee contributions.
• Review and ensure timely and accurate processing of contributions, reconciliations, and exception handling.
• Prepare and submit quarterly administration reports to trustees and regulators.
• Ensure compliance with Retirement Benefits Authority (RBA) and scheme trust deeds and rules.
• Support benefit and claims processes by validating member data and history.
• Participate in trustee meetings, AGMs, and prepare necessary documentation.
• Liaise with clients, custodians, fund managers, and auditors on scheme administration matters.
• Maintain and update scheme documentation, SOPs, and compliance checklists.
• Contribute to process improvement, system automation, and team training initiatives.
• Manage clients’ enquiries and complaints
• Send contribution statements to scheme members

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in actuarial science, Finance, Business Administration or related field.

JOB SKILLS AND REQUIREMENTS

• Strong understanding of pension operations, trust structures, and regulations.
• Excellent attention to detail and analytical skills.
• Proficient in pension administration systems and Microsoft Office applications.
• Strong communication and interpersonal skills.
• Ability to prioritize tasks, work independently, and manage multiple deadlines.

PROFESSIONAL QUALIFICATIONS

• TDPK
• CII/IIK Qualifications will be an added advantage

EXPERIENCE

• At least 5 years’ relevant experience 

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KEY PRIMARY RESPONSIBILITIES

• Ensure compliance with the regulations as set out by the Authorities for all Pension accounts.
• Enhance client relationship through Implementation of client servicing strategies to enhance customer experience.
• Advice Trustees on changes in the Retirement Benefits legislation and institute changes in legal documents, contracts and Service Level Agreements.
• Segregate and prioritize management of key clients, train and supervise account handlers on management of the accounts.
• Arrange organize presentations for training sessions including, pre-retirement training, personal financial management, in-house trustees training seminars and general member education.
• Organize, prepare, attend and make presentations on quarterly scheme performances for Boards of Trustees and Annual General Meetings for members.
• Prepare calendar of meetings for key clients and Boards of Trustees.
• Assist to grow business through the different sales channels
• Run System quality assurance checks and keep system logs, institute enhancements in current system to include regular regulatory changes and desirable enhancements.
• Address enquiries and feedback from clients within the timelines stipulated in the service charter and/or SLAs signed with respective clients and client visitation.

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in a Business-related degree.

JOB SKILLS AND REQUIREMENTS

• Interpersonal and Communication skills
• Time management skills
• Good negotiation skills
• Good relationship skills
• Strong organizational and report-writing abilities.

PROFESSIONAL QUALIFICATIONS

• TDPK
• CII/IIK Qualifications will be an added advantage

EXPERIENCE

• At least 5 years’ relevant experience 

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KEY PRIMARY RESPONSIBILITIES

• Accrediting high level and cost effective medical providers and negotiating on rates and discounts; Manage contracts with service providers including developing innovative reimbursement options and positioning APA as a partner to the providers.
• Maintaining proper case management principles through reviews of all pre-authorizations;
• Ensure proper mechanisms are in place for reviewing all individual proposal forms and medical reports and advising the medical underwriting on risk management and appropriate limits of cover;
• Lead the development and implementation of programs for promoting healthy lifestyle through coordination of wellness camps and health talks, distributing health publications and engaging all clients with chronic diseases to the CDM panel for better disease management;
• Implementing internal and external audit recommendations on matters related to case management and medical provider’s provisions within the agreed timelines;
• Coordinating the approval process of all overseas referrals as per the set guidelines;
• Contributing to attaining renewal retention by training scheme leaders on benefit utilization;
• Guiding the business in compliance to health regulations relating to health insurance. Comply with statutory, regulatory and internal control processes at the business units including internal and external audit recommendations;
• Developing departmental budget and business plans to achieve the set company targets;
• Entrenching performance based appraisal of departmental staff in line with their set KPIs and departmental targets;
• Participating in company CSR and brand building activities in liaison with other departments;
• Training, coaching and mentoring staff in order to improve performance and cohesion within the department;
• Implementing interdepartmental SLA in liaison with other departmental heads;
• Participating in management meetings, projects and committees as assigned.

GENERIC DUTIES

• Develop and implement a Managed Care strategy aimed at coordinating medical care to achieve good patient experience, better treatment outcomes and reduced healthcare costs.
• Develop departmental budget and business plans to achieve the set company targets;
• Entrench performance based appraisal of departmental staff in line with their set KPIs and departmental targets;
• Participate in company CSR and brand building activities in liaison with other departments;
• Train, coach and mentor staff in order to improve performance and cohesion within the department;
• Implement interdepartmental SLA in liaison with other departmental heads; and
• Participate in management meeting, projects and committees as assigned.

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in relevant field e.g. 1st Degree in medicine/pharmacy/Nursing together with post graduate qualifications in healthcare management/health systems management/health economics/MBA
• Business Management Training

JOB SKILLS AND REQUIREMENTS

• Strong leadership and management skills
• Ability to work independently and build effective interpersonal relations
• Bias towards innovation and development of new ideas in problem solving
• Professionalism in dealing with both internal and external customers
• Effective communication both written and verbal

PROFESSIONAL QUALIFICATIONS

• ACII/AIIK
• Registered with a recognized medical professional body; Kenya Medical Practitioners and Dentists Council / Nursing Council of Kenya (NCK)

EXPERIENCE

• At least 8 years’ relevant experience with 3 years’ at managerial level