Job Vacancies at CIC Insurance

PURPOSE:

Reporting to the Group Head of Business Change & Transformation, the role holder will drive the quality assurance efforts within the team to ensure that all products and increments are thoroughly tested and meet high-quality standards before release. This includes strategizing, planning, and coordinating QA activities, defining testing standards, and implementing automation frameworks. The QA Lead will work closely with cross-functional teams to streamline testing processes and support the continuous delivery of high-quality software.

PRIMARY RESPONSIBILITIES:

• Establish guidelines for product testing at various stages of development, including unit, integration, system, and acceptance testing.
• Develop and maintain quality assurance standards, processes, and best practices to ensure consistent product quality.
• Work with the Agile coach and product owner in the creation of a comprehensive test plans and strategies that align with project goals, timelines, and feature requirements.
• Design, development, and execution of test scripts (manual and automated) based on requirements and acceptance criteria.
• Lead and mentor the testing team, fostering a collaborative and high-performing team environment.
• Facilitate communication between the testing team and other stakeholders to align on quality objectives and ensure smooth delivery.
• Collaborate with developers, product managers, and stakeholders to understand project requirements, timelines, and resolve issues.
• Collaborate with Agile coach, Development team and product analyst in outlining test quality metrics, test progress, and areas of improvement to stakeholders and management.
• Drive continuous improvement in the QA process by assessing risks, identifying inefficiencies, and implementing process changes.
• Work with stakeholders to define and implement security testing as part of the QA process where applicable.

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements

• Education    Bachelor’s Degree    Degree in Computer Science, Engineering, Information Technology, or a related field or related field.
• Professional Qualification    Certified Software Quality Analyst (CSQA), ISTQB Certified Tester, or equivalent are a plus.

Experience Required: 

• Relevant experience    3-5

 Qualifications, Skills and Competencies:

• Strong experience with both manual and automated testing in software development environments.
• Strong experience with test automation tools (e.g., Selenium, Appium, JMeter, Postman, TestNG, Cypress).
• Experience with performance and load testing tools
• Familiarity with version control systems (e.g., Git, SVN).
• Expertise in collaborative and defect tracking tools like JIRA.
• Experience with API testing and tools like Postman, Swagger, or SoapUI.
• Experience with cloud-based platforms and testing SaaS applications.
• Knowledge of security testing and compliance standards (e.g., OWASP, GDPR, HIPAA).
• Familiarity with DevOps practices and tools like Docker, Kubernetes, and Ansible.
• Experience in testing mobile applications and cross-browser compatibility.
• Strong communication and interpersonal skills, including the ability to work collaboratively with cross-functional teams.
• Experience in change management, including the ability to manage resistance to change and effectively communicate changes to stakeholders.

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PURPOSE:

Reporting to the Benefits Payment Manager, the role holder will fulfil promises and obligations of risks assumed by the company on behalf of its clients by efficiently processing all certain and uncertain claims and settling within the stipulated timelines.

PRIMARY RESPONSIBILITIES:

• Register, analyze and process all reported uncertain claims and advice clients on the required claims supporting documents
• Verify and authorize processed claims up to specified limits;
• Resolve customer complaints and disputes swiftly, fairly and diplomatically;
• Analyze policies due for certain claims and process the claims within stipulated timelines.
• Communicate risk improvement measures for implementation to the underwriting department by monitoring claims experience trends.
• Prepare various claims analysis reports for clients and management consumption.
• Initiate claim recoveries, in conjunction with the reinsurance officer, from the reinsurer.
• Process all surrender payments within the stipulated timelines

Key Skills, Knowledge, Experience and Behavioural Competencies
 Academic and Professional Requirements

Education

• Bachelor Degree in Actuarial, Statistics or a business-related field.

Professional Qualifications

• AIIK, ACII or LOMA – Added advantage

 Experience Required:

• Relevant experience    Three (3) years’ relevant experience