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  • Posted: Jun 4, 2021
    Deadline: Not specified
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  • CMA CGM is a leading worldwide shipping group. Founded in 1978 by Jacques R. Saadé, CMA CGM is today a worldwide leading shipping group. It has nearly 29,000 employees around the world, of which 4,500 in France. Of the French employees, 2,400 are based in Marseille, where the Group was founded. The CMA CGM Group has become a major player in the ...
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    Cluster Booking Supervisor

    The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters in Marseilles.

    Main tasks and Responsibilities

    • Overseeing and leading booking team in the cluster to ensure all bookings are confirmed on time as per group requirements.
    • Providing tasks support, guidance, training and coaching to booking team employees to improve efficiency and productivity.
    • Taking the lead in organizing workload balance and job sharing in case of absences for the booking team.
    • Regular reporting on Booking performance metrics to and highlighting support and training needs for the team.
    • Organizing, attending, and taking the lead on weekly/monthly meetings with relevant internal stakeholders such as Logistics, Cargo Operations, Cargo Readiness, Commercial to ensure prompt resolution on booking issues and recording minutes of booking issues discussed.
    • Centralized Booking process owner, in charge of continuous process improvements and adoption of new process/tools roll outs to enhance efficiency and productivity.
    • Managing email response on booking email queues to ensure timely response to internal and external customers as per company SOPs.
    • Strict adherence and compliance with CMA CGM Group processes & policies and local authority requirements and deadlines.
    • Receive export Booking and cross booking requests for the cluster via web platforms or manual bookings via email.
    • Clear booking errors such as Partner address, routing and schedules, equipment requirements and quotation.
    • Compliance with booking Rules and Restrictions checks as per CMA CGM Group policies
    • Data entry and booking integration in the CMA CGM booking system
    • Follow special booking procedures as per Group process and policies eg. Hazardous and Out of gauge cargo
    • Perform EAC/ equipment or container availability checks in the system
    • Assign correct routing and vessel schedules
    • Perform space allocation availability and Quotation validity checks for all export bookings
    • Complete data entry in CMA CGM booking system and send booking confirmations to customers within stipulated timelines as per Group process.
    • Liaise with Logistics desk to ensure customers have empty container pick up release orders within stipulated timelines as per company SOP.
    • Manage booking amendments and cancellations before empty container release
    • Check and complete cargo Journey legs at booking stage
    • Customer education on CMA CGM Ecommerce products.
    • Timely management and resolution of all issues raised internally or externally to the booking desk in the cluster.
    • Timely response to customer phone calls and emails. 
    • Participate in improvement of Booking processes for the cluster.
    • Miscellaneous related duties and tasks as may be assigned

    Skills and Qualification:

    • Bachelor’s Degree or qualified professional
    • Import and Export Shipping Documentation, Customer Service experience or related forwarding and / or logistics experience in a similar capacity
    • MS Office Applications.
    • Customer Service oriented
    • Excellent communication, interpersonal, skills
    • Organised and process oriented
    • Ability to multi-task and deal with and manage multiple stakeholders.
    • Work well under pressure in a fast-paced and professional environment
    • Strong Analytical Skills
    • Ability to learn and gain understanding of routings and vessel schedules to provide comprehensive solutions when resolving booking issues.
    • Willingness to share knowledge and maintain a learning attitude

    go to method of application »

    Cluster Cargo Readiness Supervisor

     The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters in Marseilles.

    Main tasks and Responsibility

    • Overseeing and leading cargo readiness team in the cluster to ensure cargo is ready to load on time for export bookings with minimum booking shortfalls in the cluster.
    • Providing tasks support, guidance, training and coaching to cargo readiness team employees to improve efficiency and productivity.
    • Taking the lead in organizing workload balance and job sharing in case of absences for the cargo readiness team.
    • Regular reporting on Cargo readiness performance metrics to and highlighting support and training needs for the cargo readiness team.
    • Organizing, attending, and taking the lead on weekly/monthly meetings with relevant internal stakeholders such as Logistics, Cargo Operations, to ensure efficient flow of relevant information, promptly give updates on cargo readiness matters and recording minutes of cargo readiness issues discussed.
    • Centralized Cargo readiness process owner, in charge of continuous process improvements and adoption of new process/tools roll outs to enhance efficiency and productivity.
    • Managing email response on Cargo readiness email queues to ensure timely response to internal and external customers as per company SOPs.
    • Strict adherence and compliance with CMA CGM Group processes & policies and local authority requirements and deadlines.
    • Perform overview of export bookings and compare Bookings Vs Allocation Vs Forecast every day starting 10 days to vessel arrival.
    • Consolidate reporting on Cargo readiness and space control reports for Ports of loading local cargo.
    • Perform Pre-call cleaning as per CMA CGM group Cargo readiness process, liaising with relevant stakeholders.
    • Identify missing status (e.g. Verified Gross Mass, compliance etc.) and cross check special cargo details with terminal information.
    • Chase customers and customer service team at agencies for information on missing status (result: clean load list on missing status, VGM, compliance etc.)
    • Coordinate with relevant stakeholders to prepare cut instructions and to inform Cargo Operations desks as per cargo readiness process.
    • Communicate with customers and other departments such as Documentation, Logistics, Booking Teams, Commercial and Customer service to determine if cargo will be utilized for a given voyage or to be rolled or canceled; documentation is received and completed and that information and documentation is accurate and up-to date in CMA CGM’s operating system and at the terminal
    • Ensuring notification/update of any extra charges as per agency tariffs as per Cargo Readiness SOPs.
    • Coordinate Late gate arrivals with Cargo Operations teams.
    • Follow up on local cargo shut outs (e.g. cut and runs) and inform customer service teams
    • Monitor proper system updates on cargo shut outs/cut and run to inform relevant internal desks promptly.
    • Check and resolve invalid journey leg by liaising with relevant internal desks.
    • Miscellaneous related duties or projects as assigned
    • Timely response to customer phone calls.
    • Timely response to emails. 

    Skills and Qualification

    • Bachelor’s Degree or qualified professional
    • Minimum 5 years experience in the shipping industry
    • Import and Export Shipping Documentation, Customer Service experience or related forwarding and / or logistics experience in a similar capacity
    • MS Office Applications and ability to prepare comprehensive reports.
    • Customer Service oriented
    • Manage and measure work performance
    • Excellent communication, interpersonal, presentation and leadership skills
    • Basic knowledge of East Africa geography and port operations 
    • Ability to draw conclusions and make recommendations based upon data analysis
    • Ability to multi-task and deal with and manage multiple stakeholders.
    • Work well under pressure in a fast-paced and professional environment
    • Strong Analytical Skills
    • Willingness to provide support and coaching for team members and share knowledge 

    Method of Application

    Use the link(s) below to apply on company website.

     

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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