Cluster Booking Supervisor at CMA CGM

The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters in Marseilles.

Main tasks and Responsibilities

• Overseeing and leading booking team in the cluster to ensure all bookings are confirmed on time as per group requirements.
• Providing tasks support, guidance, training and coaching to booking team employees to improve efficiency and productivity.
• Taking the lead in organizing workload balance and job sharing in case of absences for the booking team.
• Regular reporting on Booking performance metrics to and highlighting support and training needs for the team.
• Organizing, attending, and taking the lead on weekly/monthly meetings with relevant internal stakeholders such as Logistics, Cargo Operations, Cargo Readiness, Commercial to ensure prompt resolution on booking issues and recording minutes of booking issues discussed.
• Centralized Booking process owner, in charge of continuous process improvements and adoption of new process/tools roll outs to enhance efficiency and productivity.
• Managing email response on booking email queues to ensure timely response to internal and external customers as per company SOPs.
• Strict adherence and compliance with CMA CGM Group processes & policies and local authority requirements and deadlines.
• Receive export Booking and cross booking requests for the cluster via web platforms or manual bookings via email.
• Clear booking errors such as Partner address, routing and schedules, equipment requirements and quotation.
• Compliance with booking Rules and Restrictions checks as per CMA CGM Group policies
• Data entry and booking integration in the CMA CGM booking system
• Follow special booking procedures as per Group process and policies eg. Hazardous and Out of gauge cargo
• Perform EAC/ equipment or container availability checks in the system
• Assign correct routing and vessel schedules
• Perform space allocation availability and Quotation validity checks for all export bookings
• Complete data entry in CMA CGM booking system and send booking confirmations to customers within stipulated timelines as per Group process.
• Liaise with Logistics desk to ensure customers have empty container pick up release orders within stipulated timelines as per company SOP.
• Manage booking amendments and cancellations before empty container release
• Check and complete cargo Journey legs at booking stage
• Customer education on CMA CGM Ecommerce products.
• Timely management and resolution of all issues raised internally or externally to the booking desk in the cluster.
• Timely response to customer phone calls and emails. 
• Participate in improvement of Booking processes for the cluster.
• Miscellaneous related duties and tasks as may be assigned

Skills and Qualification:

• Bachelor’s Degree or qualified professional
• Import and Export Shipping Documentation, Customer Service experience or related forwarding and / or logistics experience in a similar capacity
• MS Office Applications.
• Customer Service oriented
• Excellent communication, interpersonal, skills
• Organised and process oriented
• Ability to multi-task and deal with and manage multiple stakeholders.
• Work well under pressure in a fast-paced and professional environment
• Strong Analytical Skills
• Ability to learn and gain understanding of routings and vessel schedules to provide comprehensive solutions when resolving booking issues.
• Willingness to share knowledge and maintain a learning attitude