Job Vacancies at Digital Divide Data (DDD Kenya)

What you’ll do

• Coordinate shift operations and allocate duties according to service needs.
• Conduct staff briefings and communicate daily priorities.
• Monitor customer service, order accuracy and service speed.
• Guide and coach staff on service procedures and workplace standards.
• Handle customer concerns and escalate issues requiring management intervention.
• Monitor attendance and ensure adequate staff coverage during shifts.
• Maintain cleanliness, hygiene and readiness of service areas.
• Monitor stock availability, report shortages and help minimise wastage.
• Support opening, closing and cash-control checks as assigned.
• Prepare shift reports and communicate outstanding issues during handovers.

What you’ll need

• Three to four years of hospitality management experience.
• Demonstrated experience supervising teams in a busy hospitality environment.
• Strong understanding of restaurant operations and customer service standards.
• Practical knowledge of shift coordination, stock monitoring and operational reporting.
• Ability to resolve customer concerns and manage competing service priorities.

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What you’ll do

• Oversee daily restaurant operations and coordinate service, kitchen and support teams.
• Maintain consistent standards of customer service, food quality, cleanliness and presentation.
• Plan staff schedules, allocate duties and ensure adequate coverage across shifts.
• Coach employees, monitor performance and address service or conduct concerns.
• Handle customer feedback and resolve complaints promptly and professionally.
• Monitor sales, operating costs, stock usage and wastage, and identify opportunities for improvement.
• Oversee cash-handling procedures, transaction reconciliation and accurate operational records.
• Coordinate stock checks and replenishment to maintain availability and minimise losses.
• Ensure adherence to company procedures and applicable food safety, hygiene and workplace safety requirements.
• Prepare branch performance reports and escalate operational issues to the relevant leadership team.

What you’ll need

• Approximately five years of relevant experience in restaurant or hospitality operations.
• Demonstrated experience leading teams and coordinating operations in a busy hospitality environment.
• Proven ability to maintain service standards, resolve customer concerns and manage competing priorities.
• Practical understanding of stock control, cash management, staff scheduling and operational reporting.
• Relevant hospitality or management training is an added advantage.

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What you’ll do

• Process cash, card and mobile payments accurately.
• Verify customer bills, issue receipts and provide correct change.
• Operate the point-of-sale system according to company procedures.
• Reconcile transactions and cash balances at the end of each shift.
• Handle billing enquiries professionally and resolve discrepancies with service staff.
• Process authorised discounts, refunds and voids according to procedure.
• Report payment discrepancies, system faults and unusual transactions promptly.
• Maintain secure handling of cash and payment information.
• Keep the payment area clean, organised and ready for service.
• Prepare accurate transaction records and shift handovers.

What you’ll need

• College-level education or a diploma preferred.
• Strong numeracy and accurate record-keeping skills.
• Ability to use point-of-sale systems and digital payment tools.
• Good communication and customer service skills.
• Ability to handle money responsibly and maintain accuracy under pressure.