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  • Posted: Sep 8, 2020
    Deadline: Sep 15, 2020
  • DIB Bank Kenya Limited (DIBBKE), is a fully owned subsidiary of Dubai Islamic Bank PJSC (AE) - a pioneering institution that has combined the best of traditional, Shariah values with technology and innovation that characterize the best of modern banking.
    Read more about this company


    Branch Manager – Mombasa

    Ref. No. DB/BM-MSA/011/20

    Key Responsibilities

    • Cascade the sales targets assigned by the Zone Manager to branch staffs.
    • Identify and implement action plans and regularly track and review performance to ensure the achievement of the set targets cascaded down by the Zone Manger and business growth objectives.
    • Meet regularly with the branch customers including important/ high net worth customers in order to assist in the growth of business
    • Manage the product portfolio of each line of products and control the cost and profitability of the branch.
    • Maintain high levels of customer service of all front office functions such as Cash Management, Remittances, drafts, Account opening/ inquiry & maintenance, sales and after sales by efficiently abiding to the process and by reducing customer waiting time and service time.
    • Promote high level of customer service culture among the branch staffs for potential acquisitions
    • Attend all audit requirements and strive to have a null /low risk audit rating and ensure that all the branch operations are in accordance to the established Bank’s policies, operating manuals, service quality standards and code of conduct for smooth workflow, high service quality, and low level of operational risk and report any deviation to the management.
    • To maintain a low risk level of cash difference by following diligently the process set by maintaining detailed accounting records of daily cash flow as well as regular review of daily MIS reports, checking notes, denominations & security items in order to ensure accurate delivery of cash to customers.
    • Monitor continuously customer complaints and mystery shopping results and recommend necessary measures and initiatives to improve the score and to ensure high customer satisfaction
    • To ensure a high level of safety & security measures are in place as well as to maintain a proper communication with the police department whenever it is required.
    • To lead any branch projects (Service Quality Programs, Process changes, sales… etc.) and support the launch of new products and services as per the consumer banking business plan.
    • Follow up on various cases with all the concerned stakeholders such as customers, internal Bank’s departments in order to ensure 100% closing mandates.
    • Analyze the training and development needs of staff and nominate them for an appropriate training courses in order to close the skill gaps and ensure that all staff are well trained and fully aware of bank’s products and services, policies and procedures.
    • Build and maintain effective communication skills with branch’s staff by conducting regular staff meetings and discussions in order to have a high level of staff engagement and Job satisfaction.
    • To ensure proper staff management in terms of annual leave, performance appraisal, two days off as well as to ensure a proper resources allocation in order to meet the branch business requirements.

    Job Specification


    Relevant University degree . Institute of Bankers or related qualification would be an advantage


    • General Banking knowledge, knowledge and understanding of the Area sales and service strategies.

    Work Experience:

    A seasoned banker with about 6 years branch banking experience


    • Strategic Orientation, Business Acumen, Results Oriented, Customer Focus, People Management& development.

    go to method of application »

    Dealer – Foreign Exchange Sales

    Ref. No. Ref. No. DB/FX /010/20

    Key Responsibilities

    • Drive the agreed forex sales strategies for existing and potential clients across the various segments in line with bank policies.
    • Ensure regular interaction with clients, quote competitive rates and ensure 90% retention of existing clients and attract new ones for repeat business as per bank’s client's acquisition strategy.
    • Drive Treasury strategy towards margins and volumes management for various client segments and carry out periodical business analysis to ensure sustained profitability and growth of business.
    • Take a leading role in gathering and dissemination of market information and any business intelligence to both internal and external clients to proactively increase business and add value to clients’ dealings with the bank.
    • Proactively surpass customers’ expectations which should result to repeat business.
    • Track performance on daily basis, monitor the booking of forex transactions into the bank’s core banking system to ensure accuracy of daily performance report for the sales unit and monitor any trends or improvements needed with the Treasury team.
    • Work closely with Treasury back office and Finance departments to ensure accuracy of the MIS reports, that includes client’s data, business segments, and use the same to proactively drive the Forex sales business.
    • Drive Segmented FX sales and provide custom made solutions to specific clients in the various segments. Make use of Telephone and physical customer calls to enable sales stimulation.
    • In liaison with other teams in the bank, drive the marketing plans for treasury business and ensure feedback received from clients is used internally to drive improvement as well as improvement of client’s royalty due to better services.
    • Ensure constant liaison with other business units, arrange regular training on Treasury products where necessary, arrange joint business visits to the existing and potential clients and grow business.
    • Ensure adherence to regulatory requirements on a daily basis.

    Job Specification


    Basic Education:

    • University graduate preferably in Mathematics, Economics or Business related.


    • Training / Skills Conversant with MS Office, Financial Calculations, projections and ACI Dealing certification. Good presentation and negotiation skills.

    Work Experience

    • Minimum 3 years in a busy Treasury department.


    • Fully conversant with Reuters, Bloomberg and other financial systems; Central Bank guidelines; ALCO, Credit and Market Risk policies; reconciliations and marketing skills.
    • Understanding of Sharia’s principles and guidelines.

    Method of Application

    To apply, send your CV and cover letter to [email protected] quoting Ref. No. on the email subject.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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