Job Vacancies at Gulf African Bank

Key Responsibilities:

• To formulate marketing plans/strategies towards targeting of corporate customers for the purpose of acquiringdeposits and providing financing
• To ensure adequate customer retention strategies are employed to attain growth from existing customers,
• Market corporate banking products and services and grow quality corporate asset book focusing on long-term development of mutually advantageous client relations while ensuring that all short-term objectives are met simultaneously.
• Enhance the Bank’s profitability through enhanced funded and non-funded income and management of costs to deliver on the overall financial performance of the Bank.
• Maintain proper client relationship in order to ensure retention and growth in the corporate business.
• Accountable for the level of quality service provided to the customers within the portfolio being supported in close
• consultation with the relevant relationship officer and all the other arms of the Bank.
• Ensuring efficiency in business processes and controls to minimize risk exposures. Practicing compliance with Shariah
• processes, all relevant legal, regulatory and bank policies.
• Ensure staff productivity, timely reporting on business issues and execution of training and personal career development plans.
• Required Competencies (Knowledge, Skills & Abilities)

Qualification:

• Business related University Degree, preferably with a major in Finance, Marketing and/or Economics; from a recognized institution.
• A postgraduate degree or professional qualification such as MBA, CPA, will be an added advantage.

Experience:

• Minimum 4 years’ experience in Relationship Management in middle management and at least two years in Banking operations with a strong emphasis on service delivery.
• Experience managing borrowing customers and analyzing financing proposals, especially for Corporate
• Possess Public Relationship skills in both formal and social gatherings and ability to establish and maintain effective working relationship with those interacted with in the course of carrying out duties.
• Must possess sound knowledge of Bank products

Personal attributes:

• Emotional Intelligence; Dynamic, individual with the ability to work under pressure.
• Excellent selling skills
   

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Key Responsibilities:

Acquisition: Business Development

• Acquire new Retail and SME accounts on a monthly basis.
• Expand and strengthen relationships with existing Retail and SME clients
• Identify cross-selling opportunities to grow the customer portfolio size.
• Drive deposit growth within the acquired Retail and SME customer base.
• Increase Non-Funded Income (NFI) through value-added services.

Compliance:

• Provide consistent customer engagement and personalized support.
• Regularly update and maintain customer records in line with bank policies.

Other:

• To safeguard and promote the bank’s image with the general public
• To assist in other issues aspects such as issue escalation and resolution to support our growth strategy

Brand and Support

• Act as a brand ambassador by upholding and promoting the bank’s image.
• Address and escalate customer issues promptly, ensuring timely resolution.
• Support overall bank growth strategies by participating in campaigns and team initiatives.

Qualifications and experience

• Bachelor’s Degree in any discipline from a recognized institution.
• Minimum KCSE Grade: C+ (or equivalent).
• Strong interpersonal skills with the ability to build lasting relationships.
• Excellent communication and presentation skills.
• Sales and customer service experience is an added advantage.