Job Vacancies at Inkomoko

ABOUT THE OPPORTUNITY & RESPONSIBILITIES

As the lead organizer of business advisory and training in Kenya, the Program Director will oversee a department of a growing staff spread throughout urban, second-city, and refugee offices in Garissa and Turkana Counties. 

Specifically, the Business Growth Services Director (Kenya) will have the following responsibilities:

CLIENT DEPARTMENT MANAGEMENT (70% TIME)

• Lead, manage, and coach department staff, including direct supervision of Program Managers, Business Development Managers, and Training Managers to deliver impactful services to Inkomoko's clients.
• Manage project deliverables, reporting, and partnership relations with internal and external partners.
• Stay up to date with the entrepreneurship industry across Kenya and East Africa. Connect entrepreneurs to new insights, developments, and other government initiatives.
• Develop and deliver on strategic objectives for the department, and cascade annual organizational goals.
• Work with operational directors in People & Culture, Finance, MEL, and IT to enhance the backbone support to the Department’s programming and operations.
• Work with the Communication department to promote Inkomoko’s programs, client case studies, and brand to achieve objectives of public recognition, alignment with donor/partner communication requirements, sales and marketing objectives, and brand positioning.
• Work with the Investment department to coordinate pre-and post-investment Business Development services to borrowers.
• Collaborate with program staff in the Inkomoko group of companies across East Africa to share lessons learned and harmonize program delivery.
• Serve a key role in the Inkomoko Leadership Team to ensure cohesion and collaboration across the highest levels of the organization.
• Serve as a thought partner to the Managing Director of Kenya to ensure collaboration, country fundraising, and partnership efforts are achieved.
• Maintain standards of the department quality and productivity - building the skills, leadership, and capacity of team members to grow professionally to meet and exceed expectations.
• Oversee personnel matters for senior staff in the department including staffing plans, role clarification, hiring, professional development, discipline, investigation, etc., including hiring in new locations.
• Contribute to Inkomoko’s efforts for inclusive policy approaches to benefit marginalized entrepreneurs, particularly IDPs and refugees in Kenya.
• Maintain and grow Inkomoko’s relationships with the local government, various program partners, and external stakeholders, in partnership with other company leaders.
• Benchmark Inkomoko against other partners, ensuring a strong market position relevant to client needs, and ecosystem offerings.
• Generate programmatic insights with the MEL team to ensure product impact and relevance, and be able to report insights to Executive leadership, Board, and external partners.
• Other duties to support organizational culture and leadership.

PRODUCT INNOVATION & EXPANSION (20% TIME)

• Innovate/iterate on existing products to achieve value for clients in alignment with Inkomoko’s impact strategies and Vision 2030 in close collaboration with the Inkomoko Regional Director of BGS.
• Develop and implement strategies to expand in new geographies, testing and iterating to meet the need.
• Open new offices in Kenya as needed
• Modify or develop new Business Development products to meet client needs and market opportunities.
• Work closely with the senior leadership on change management to roll out new products and train staff to implement them with fidelity and skill.

FINANCIAL MANAGEMENT & REVENUE GENERATION (10% TIME)

• Partner with fundraising colleagues, to identify, develop, and negotiate proposals/budgets with institutional clients and donors in alignment with Inkomoko’s priorities.
• Co-manage department expenses with the Regional Program Director, setting annual and multi-year budgets, and strategically allocating resources to achieve quality department outputs.
• Work with the Finance Department for timely billing and financial reporting to partners. 

WHO WE ARE LOOKING FOR;

Successful candidates will be passionate about the power of entrepreneurship to improve lives and communities. They will embody Inkomoko’s values of being aligned with our purposes, solutions-oriented, and willing to put in the time and effort to reach exceptional outcomes. We require individuals who have previously taken on leadership and management responsibilities. 

Qualifications include: 

• Experience with the development of micro and small enterprises is required.
• Experience with refugee and Internally Displaced Persons entrepreneurs and financing is strongly preferred.
• Proven track record of leadership, including significant experience in large program management, and team development in fast-growing companies 
• Experience with product development – through the lens of human-centered design – and a willingness to test, fail, iterate, and test again, incorporating data, not your own biases.
• Ability to care about your colleagues and challenge them simultaneously (i.e. “Radical Candor”)
• Strong experience in project management budgeting and managing outcomes.
• Unrelenting perseverance, personal integrity, and critical thinking skills
• A nuanced understanding of justice and fairness in the workplace
• Demonstrated ability to prioritize and manage multiple deadlines – must be both strategic and operational.
• Ability to work with high-profile individuals with discretion, professionalism, and responsiveness.
• Fluent in English, additional proficiency in Kenya Arabic is strongly preferred.
• 8+ years of work experience in relevant or applicable field
• MBA or equivalent preferred

WHAT YOU’LL GET

This role is a tremendous opportunity to work in a high-growth, mission-driven organization. Our compensation includes both a great culture and a competitive market-based package, including:

• Incredible company culture, including deep investment in your learning and growth, and a commitment to inclusion and diversity.
• Opportunity to work with a talented, passionate, and committed team of professionals across the region.
• Ability to make a significant social impact and contribute to economic growth
• Competitive salary, and potential KPI-based bonus
• Favorable policies like health insurance, staff savings program, parental leave, sabbatical program, and more.

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ABOUT THE OPPORTUNITY & RESPONSIBILITIES

This position plays a critical role in the growth and sustainability by cultivating relationships with key stakeholders to support our mission and goals. This role typically involves working closely with other members of the organisation, as well as external stakeholders such as potential partners, donors, and other organisations in the community. 

Grant Writing & Reporting

• Identify, research, and analyse funding opportunities from corporates, bi/multi-laterals, governments, and foundations 
• Write concept notes, letters of interest, tenders, and grant proposals 
• Write grant reports, analyse budgets, evaluate data, and summarise program results
• Develop and lead a portfolio of foundation contacts
• Maintain real-time proposal and reporting calendars, and an accurate database of past, current, and future funders

Communications

• Research new funders, schedule meetings and site visits, and prepare pitch materials
• Support the development of and help implement an annual external relations comms strategy for current and future funders
• Draft donor pitch decks and other presentations
• Oversee the timely production of Inkomoko’s newsletters, annual report and other collateral materials, including ensuring company websites are up-to-date
• Research and secure high level speaking opportunities for Inkomoko staff
• Ensure social media content is relevant for donor communications and external relations

Fundraising Strategy

• Help implement a multi-year, multi-stream funding strategy, with a particular focus on creating new programs to widen Inkomoko’s impact
• Analysis of Inkomoko's donor trends and trends of other similar organisations to refine strategy to meet changing landscape
• Work closely with the leadership team to fundraise for appropriate projects, receive up-to-date evaluation data for donor reporting and communications, understand financial projections and budget needs

WHO WE ARE LOOKING FOR

Inkomoko has found that the happiest and most effective Inkomokoers are proactive, resourceful, self-motivated, trustworthy, and accountable. They are go-getters with a can-do attitude, who support their teammates with sincerity. No task is too small for the stellar Inkomokoer and above all, they are humble and willing to give and receive feedback.

For this role, the successful candidate will have these qualities in spades. Additional qualifications and skills must include:

• Excellent communicator in spoken and written English, additional languages preferred
• 3+ yrs experience in fundraising and grants management
• Strong project management and budgeting skills
• Experience planning and leading strategic initiatives
• Experience and results in nonprofit fundraising
• Basic understanding of data analysis
• Strong computer skills in MS-Office and G-Suite 

WHAT YOU'LL GET

This role is a tremendous opportunity to work in a high-growth, mission-driven organisation. Our compensation includes both a great culture and a competitive market-based remuneration, including:

• Supportive and inclusive company culture, with a deep investment in your learning and growth, and a commitment to equity and diversity
• Opportunity to work with a talented, passionate, and committed team of professionals across the region
• Ability to make a significant social impact and contribute to economic growth
• Competitive salary, and potential KPI-based bonus
• Favourable policies like health insurance, staff savings program, parental leave, and sabbatical program 

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ABOUT THE OPPORTUNITY & RESPONSIBILITIES;

The Director of Risk Management will lead the organization’s efforts to promote a culture of risk awareness and guide Inkomoko’s risk management framework across all operations. This position ensures that Inkomoko proactively identifies, assesses, and mitigates risks while aligning these practices with the organization’s values,  strategic objectives, and risk appetite.

The Director of Risk Management will collaborate across departments and the Board of Directors, providing the tools, training, and oversight necessary to ensure robust risk mitigation and compliance measures are in place for organizational, client and staff safety, and maximum program impact.

Risk Strategy & Management Framework

• Refine and oversee the organization’s risk management strategy, ensuring it outlines effective approaches for identifying, assessing, mitigating, and monitoring risks in alignment with Inkomoko’s risk temperament
• Manage and analyze a centralized risk register in partnership with all departments to track identified risks, likelihood, impact, mitigation plans, and assigned responsibilities.
• Manage and provide leadership to the cross-functional Risk Management Committee, ensuring effective risk oversight and strategic decision-making.

Risk Awareness

• Foster a daily commitment to and culture of risk management awareness and implementation across strategic and operational levels.
• Champion alignment of risk management with Inkomoko’s organizational culture and values.

Risk Assessment and Mitigation Plans

• Lead regular identification of internal and external risks, including financial, operational, reputational, and strategic risks.
• Conduct risk assessments for new locations and initiatives.
• Map risks to control mechanisms and mitigation strategies.
• Develop tools and provide training for Directors and Managers to assess compliance and implement mitigation plans.
• Track and report progress on risk mitigation actions, including internal controls and contingency planning in collaboration with Directors and Safeguarding Focal Points.

Internal Controls and Safeguarding

• Work closely with the Internal Audit team on identified findings and controls that may pose additional risks.
• Manage whistleblower mechanisms and confidential reporting systems to allow staff to report fraud or misconduct.
• Oversee policies and training to mitigate fraud risk and ensure compliance.
• Supervise the Safeguarding Manager and oversee all safeguarding policies, controls, and reports related to misconduct, fraud, and safety.

WHO WE ARE LOOKING FOR

• Bachelor’s degree in Risk Management, Business Administration, Finance, or a related field (Master’s degree preferred).
• Commitment to justice, equity, diversity and inclusion in understanding how risks impact people across a range of identities. 
• At least 10 years of experience in risk management, internal audit, compliance, or related roles, preferably in the NGO or humanitarian sector.
• Experience working in high-risk areas of East or Central Africa, particularly in refugee or vulnerable community settings.
• Strong understanding of operational, financial, reputational, and safeguarding risks in the NGO context.
• Demonstrated ability to develop and implement risk management frameworks and tools in a collaborative manner.
• Strong leadership and cross-functional collaboration skills, with experience working in diverse, multicultural teams.
• Excellent analytical and problem-solving skills, with the ability to manage complex risk data.
• Proficiency in using risk management tools and software.
• Fluency in English and one African language required; knowledge of French or Arabic is a strong asset

Preferred Skills and Competencies

• Strong training and facilitation skills to support capacity building for risk mitigation.
• Experience managing safeguarding frameworks, policies, and investigations.
• Familiarity with whistleblower mechanisms and fraud prevention systems.
• Ability to navigate ambiguity and develop risk strategies for new or growing programs.

WHAT YOU’LL GET:

This role is inside a high-growth, mission-driven social enterprise. By joining Inkomoko, you’ll access:

• Competitive salary, and potential Goal-based bonus
• Incredible company culture, including deep investment in your learning and growth
• Diverse colleagues and policies that show our commitment to equity and inclusion 
• Talented, passionate, and committed team of colleagues across the region
• Ability to make a significant social impact to your community
• Health insurance, staff savings, parental leave, sabbatical, and more benefits.

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ABOUT THE OPPORTUNITY & RESPONSIBILITIES

The Head of Digital Transformation is a new position as part of our growth and will drive the digital strategy of Inkomoko lending, leading initiatives to enhance customer experience, optimize operational  efficiency, and integrate cutting-edge financial technologies. This role will oversee the end-to-end digital transformation strategy, ensuring the adoption of innovative solutions to improve lending processes, risk management, and customer engagement while maintaining compliance with regulatory requirements and competitive advantage through digitalization.

Key Responsibilities:

Digital Strategy & Leadership

• Develop and implement a comprehensive digital transformation roadmap aligned with business goals.
• Drive digital innovation across loan origination, underwriting, disbursement, and collections.
• Lead a cross-functional team to embed a digital-first culture across the organization.
• Identify and evaluate emerging technologies (AI, blockchain, cloud computing, etc.) for their application in lending.
• Foster a data-driven decision-making environment to enhance lending performance.
• Stay abreast of industry trends, emerging technologies, and competitive landscapes to ensure the Inkomoko lending remains at the forefront of digital innovation.

Technology & Innovation

• Oversee the implementation of digital lending platforms, automation tools, and AI-powered credit scoring models.
• Modernize legacy systems and integrate cloud-based lending solutions for scalability and efficiency.
• Identify and evaluate new technologies and digital tools that can enhance the Inkomoko lending products, services, and operations.
• Lead the design and implementation of digital platforms, including  a  client facing loan origination digital tool that integrates with our Core Banking System,  mobile banking, online banking, fintech partnerships, API integration with Banks and Telecom plus customer engagement tools.

Customer Experience & Digital Lending Solutions

• Drive the adoption of AI-driven chatbots and digital assistants for customer support.
• Leverage big data and machine learning to personalize loan offerings and improve risk assessment.
• Optimize digital payment solutions for seamless loan disbursement and collection 

Operational Efficiency & Risk Management

• Automate credit underwriting and risk assessment using AI and predictive analytics.
• Implement fraud detection and prevention mechanisms to enhance security in digital lending.
• Improve turnaround time for loan approvals through workflow automation and real-time data processing.
• Optimize collections and recovery processes using digital tools and customer behavior analytics.

Stakeholder Management & Compliance

• Work closely with senior leadership, IT, risk, compliance, and product teams to drive digital initiatives.
• Collaborate with fintech companies, technology providers, and third-party vendors for digital lending solutions.
• Ensure adherence to financial regulations, data protection laws, and cybersecurity standards.
• Manage budgets, project timelines, and resource allocation for digital transformation projects.

WHO WE ARE LOOKING FOR

• Bachelor’s or Master’s degree in information technology, Computer Science, or a related field.
• Certifications in digital transformation, fintech, agile methodologies, or risk management are a plus.
• 10+ years of experience in digital transformation, technology leadership, or IT strategy within a lending institution, bank, or fintech across East & West Africa.
• Strong track record of implementing digital lending platforms and automation technologies.
• Experience in AI-driven credit assessment, digital KYC, and alternative credit scoring models.
• Deep understanding of lending regulations, risk management, and cybersecurity best practices.
• Prior experience  in implementing the MIFOS CBS in a non-deposit taking financial institution.
• Strategic thinker with strong business and technology acumen.
• Leadership skills with the ability to drive digital change and manage cross-functional teams.
• Expertise in cloud computing, API integrations, AI, and big data analytics for lending.
• Strong project management, analytical, and problem-solving abilities.
• Excellent communication and stakeholder management skills.

WHAT YOU’LL GET:

This role is inside a high-growth, mission-driven social enterprise. By joining Inkomoko, you’ll access:

• Competitive salary, and potential Goal-based bonus
• Incredible company culture, including deep investment in your learning and growth
• Diverse colleagues and policies that show our commitment to equity and inclusion 
• Talented, passionate, and committed team of colleagues across the region
• Ability to make a significant social impact to your community
• Health insurance, staff savings, parental leave, sabbatical, and more benefits.

DEADLINE:  10 March 2025.  Applications are reviewed on a rolling basis, please apply as soon as possible!