Job Vacancies at IREX

Your Background & Skills

• Bachelor’s degree in Human Resources Management, Business, or directly related field required
• 6+ years of demonstrated regional HR experience
• Minimum of 3 years of experience in a Human Resources role in positions of increasing responsibility
• Demonstrated experience effectively working with a large group of individuals from diverse cultural, ethnic, and national backgrounds
• Ability to deal with ambiguity and work collaboratively in a team environment
• Strong creative problem-solving skills with the ability to develop and implement practical solutions
• Must have strong influencing skills, and excellent written and verbal communication skills
• Internationally recognized professional certification such as GPHR, PHRi, etc.
• Experience delivering effective presentations and training material to a variety of audiences
• Must be able to research and learn employment law for various countries within the regions supported by this position
• Experience conducting and managing sensitive investigations
• Experience compiling and presenting accurate and timely periodic reports
• Ability to work in a fast-paced environment and juggle multiple priorities with a positive attitude
• Experience working and living in the region
• Proficient language skills in English
• Proficient skills in major regional languages
• Must have strong influencing skills, and excellent written and verbal communication skills
• Ability to research and learn employment law for various countries within the regions supported
• Strong creative problem-solving skills with the ability to develop and implement practical solutions
• Strong ability to deal with ambiguity and work collaboratively in a team environment
• Must demonstrate valid proof of unrestricted authorization to work in the country and region

Your Daily Tasks

• Collaborates effectively with members of the HR headquarters team to provide comprehensive, timely, and equitable HR support to IREX’ country and regional staff
• Meets regularly with local managers to ensure that they are carried along in the implementation of IREX policies and procedures
• Provides training to managers and staff on IREX policies, procedures and processes
• Maintains in-depth knowledge of country and regional legal requirements related to management of employees, reducing legal risks, and ensuring regulatory compliance
• Acts as the primary point of contact for recruiting, onboarding and orientation; performance management; learning and development, and off- boarding related exit surveys
• Coordinates collection and analysis of global/country/regional HR data, metrics, and trends to provide insights to regional and country leadership, contributing to positive, program-focused outcomes
• Acts as point of contact for employee relations for IREX country and regional staff and collaborates and/or escalates issues as needed to ensure resolution
• Provides IREX country leaders with consultative HR support relating to the people and issues that impact their programs, in a manner consistent with global/country/regional HR best practice
• Participates within the larger HR team to share ideas, develop standard practices and implement best practices across IREX programs
• Designs and streamlines processes in collaboration with others on the HR team to develop an improved HR experience across the global IREX team
• Tracks performance review dates and generates reminders; coordinates timely and accurate completion of personnel transactions for all changes and end of service activity.
• Manages and coordinates the implementation of the HCMS, UltiPro, across country and regional offices
• Maintains country and regional staff records appropriately and with appropriate approval
• Ensures all country staff records are properly uploaded in IKFO, UltiPro and global HR drives
• Reviews and maintains all internal documents, notices, and templates; makes necessary adjustments after seeking feedback from key stakeholders
• Responsible for providing technical support to country offices upon request and, when necessary, update and review of country Handbook and Addendum submissions, and develop local salary scales, and local benefit summaries, etc.
• Assists with all internal and external audit requests relating to HR files and benefits; and ensures that HR assessment findings identified during reviews and audits are appropriately resolved
• Works with project staff to provide guidance and support in the areas of performance management, employee relations issues, local compensation planning, onboarding, off- boarding, professional development, and HR policies to improve work relationships, build morale, and increase productivity and retention
• Creates, updates, and manages standardized tools to provide holistic approaches to employment life cycle for local staff, Expats and TCNs for all IREX projects
• Maintains a reliable and centrally accessible reference system for country and regional HR. Ensures country office HR manuals, employment letters, country supplements, employee handbooks, HR policies and procedures are   developed, continuously monitored and are compliant with local laws, HQ standards and HR best practices. For country offices that are non-compliant, ensures a plan exists in each field office to achieve full compliance; supports and monitors this plan until full compliance is achieved.
• Reviews employee agreements/templates and project policy manuals to ensure compliance with applicable policies and local law.
• Works to ensure transparent and legally compliant full-cycle recruitment process is in place for each project and is line with IREX’s hiring guidelines
• Develops materials for country staff onboarding and orientation and adapts materials used by HQ recruitment team for use in country hire orientations, including translations, where appropriate
• Conducts new hire onboarding session for all newly hired local staff
• Ensures quality new hire orientations to integrate new hires successfully into IREX
• Works with colleagues to develop targeted professional development for country staff; and ensures that local staff take advantage of existing professional development opportunities
• Reviews job descriptions, prepares job postings, posts jobs, screens resumes, interviews candidates and conducts comprehensive employment reference and background screens.
• Ensures country personnel actions are filed appropriately in the country database system
• Creates, distributes, and tracks country-based staff surveys and training evaluations
• Conducts in-person and desk audit of country HR personnel files as needed
• Develops and implements a systematic approach to organizing, tracking, and documenting all HR compliance-related activities in the field offices
• Maintains database that contains HR country profiles that include country specific mandatory and statutory benefits, country profiles for benefits, compensation, and labor codes
• Supports audit process by conducting regional and country HR desk audits, when required, in-person country HR audits to ensure compliance with local labor law and IREX standards and procedures, and follows up on corrective action where required with relevant local staff
• Works directly with supervisor to develop country and regional portion of HR budget
• Reviews country budget with Director of HR periodically to analyze trends affecting budget needs.
• Identifies and trains interns or designated staff in each country office to enable them to serve as the HR point of contact (PoC) for their office and appropriately support adherence to IREX policies and procedures
• Works with other teams to provide guidance for all phases of the country office lifecycle including project start-ups, project maintenance, and project closeout
• Partners with program staff and local PoC to understand the areas of greatest HR needs in the country offices and develop a plan and initiatives to support these needs
• Manages and resolves basic employee relations issues, consulting supervisor as always
• Supports investigation of sensitive employee relation matters, under supervision of supervisor
• Ensures that all exiting country staff (local staff, expats and TCNs) receive and complete exit interview surveys and where appropriate in-person exit interviews
• Provides support to employees and managers on country and regional HR issues, including answering questions, researching, and resolving issues, and processing related paperwork
• Conducts compensation survey and aligns ranges appropriately, at least every two years
• May supervise the work of interns and other junior staff on an ongoing basis as appropriate
• Provide HR services to other countries or regions as assigned
• All other duties as assigned.

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Your Background & Skills

• Bachelor’s Degree in Accounting, Finance, Business, Economics, or related Field.
• 8 years of work experience.
• 3-5 years of vendor management experience, preferably with a recognized public accounting firm and/or not-for-profit organization with worldwide operations similar to that of IREX.
• Experience with implementing a vendor system preferred.
• A proven ability to both document and prioritize findings, and to develop workable recommendations for improvement.
• Proven experience managing multiple administrative tasks in a demanding, time sensitive work environment.
• Proficient in Microsoft office products, including and especially Excel.
• Proactive and comfortable with contemporary digital platforms for collaboration and communication.
• Clear, succinct and compelling communication skills, both oral and written.
• Outstanding interpersonal and intercultural skills.
• Very strong time management, multitasking, and organizational skills.
• Speaking, reading and writing proficiency in English required.
• Must demonstrate valid proof of unrestricted authorization to work in their country of residence.

Your Daily Tasks

• Oversee IREX’s organizational vendor practices and procedures including vendor data maintenance, administration of digital vendor systems, and implementation of best practice for vendor management.
• Maintain and organize existing vendor data and coordinate with vendors to update data for financial reporting and analysis.
• Manage vendor relationships with existing and new vendors used by Office of the Chief Financial Officer.
• Communicate with vendors to perform quality checks, including for funder-required vendor due diligence.
• Establish and implement vendor management standards among various types of vendors including consultants, contractual firms, not-for-profit organizations, individual non-consultants, etc.
• Evaluate vendor-related data and perform vendor trend analysis.
• Review financial transactions and procurement transactions to assist internal assurance processes.
• Research payment options in various countries and regions to identify payment standards for payees in hard-to-reach markets.
• Conduct follow-up reviews of financial, operational, or regulatory compliance deficiencies noted during internal and organizational audits.
• Participate in risk assessment activities by gathering vendor data and performance analysis.
• Manage and coordinate phases of vendor engagement process, including procurement, payment processing, and ongoing information maintenance and analysis.
• Conduct investigations of irregularities discovered by internal and external auditor reviews or whistleblower complaints relating vendor matters.
• Provide support for IREX annual audit process and all funder audits, site visits, and reviews.
• Perform additional duties and tasks as assigned by manager to meet the goals of IREX and the needs of the team.
• Maintain and manage relationships with OCFO vendors.
• Communicate with other finance or program teams regarding vendor matters.
• Prepare vendor reporting for funders, internal management, etc.
• Assist new business development regarding vendor information analysis required by funders.
• Evaluate vendor controls for compliance with established financial, Procurement, Subaward, & other operational IREX and donor policies & procedures, as well as recognized best practice.
• Provide detailed assessments of how vendor controls might be improved.
• Administer digital vendor management systems and implement improvements as necessary.
• Support internal assurance review of IREX financial transaction quality.
• Support development and revision of IREX Internal Audit policies, procedures and protocols.
• Other duties as assigned.

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Your Background & Skills 

• Bachelor’s Degree 
• 3+ years of experience 
• Experience in international affairs, NGO, or international organizations  
• International Development knowledge and experience with USAID relevant work experience preferred 
• Regional experience in Central, Latin America and the Caribbean preferred  
• Demonstrated understanding of United States Government (USG) regulations and compliance issues  
• Ability to work with and communicate effectively with colleagues at all levels of the organization  
• Detail-oriented and highly organized, with the ability to multi-task and work independently  
• Strong computer skills, especially Microsoft Office: Outlook, Word, PowerPoint, and Excel  
• Ability to effectively provide support and solutions across borders and cultures  
• Ability and interest to work in a fast-paced, small office work environment  
• Spanish language skills preferred 
• You must have unrestricted authorization to work in the country where you reside. 

Your Daily Tasks 

• Work on new country registration: selection of and close coordination with legal firms, including negotiating terms and scopes of work; submission of organizational documents, powers of attorney, and other forms of documentation as required per country/location 
• Process documents required for registrations; prepares procurement packages; reviews and clarifies required documents with local legal firms  
• Conduct regular reviews of policies and conducts regular audits on agreements, vendors, and legal documents 
• Manage and maintain the Global Operations SharePoint page and internal folders   
• Manage and maintain the Global Operations database including country profiles information  
• Monitor the close-out processes of IREX Global Offices  
• Update, manage, review Global Ops internal templates, manuals, and trackers 
• Identifies and documents best practices, lessons learned and performs root-cause analysis and other problem-solving activities to identify effective corrective actions and improvements to current Operations policies and procedures  
• Support Global Operations Manager in the maintenance of operating procedures to ensure that polices and procedures is up to date 
• In coordination with the Global Operations Manager, develop and utilize professional networks to inform decision making and benchmarking of best practices for international operations  
• Manage Global Operations' inbox and Zendesk requests 
• Prepare, edit, and revise documents required for banking, Power of Attorney, and all other formal communications  
• Arrange and manage Global Operations' meetings with other support units, e.g., NBDU, Global Finance, Regional HR, and IT  
• Serve as the primary contact for Global Operation’s vendors, e.g., services (notary and translation services) 
• Manage and provide day-to-day oversight of the IKnow Operations system (iKFO) for field-based personnel and operational data 
• Manage vendor contracts and agreements, process invoices, and procurement for vendors. 
• Monitor new business initiatives 
• Monitor the startup and close-out processes of IREX Country Offices  
• Track program awards and global activities 
• Process procurement requests and vendor setup for approval of the Global Operations Manager and Grants and Contracts  
• Process payments in AP for all Global Operations vendors 
• Work collaboratively with the Global Operations Team to ensure project deliverables are met 
• Other support duties as needed.