Job Vacancies at Jubilee Insurance

Job Ref. No. JLIL217

Role Purpose

The Procurement Intern will support the Senior Manager, Procurement in various aspects of procurement activities within the company. This role aims to provide hands-on experience and learning opportunities in procurement processes, supplier management, contract administration, and strategic sourcing initiatives.

Main Responsibilities

• Support the procurement team in executing procurement processes such as RFQs (Request for Quotation), RFPs (Request for Proposal), purchase orders, and contract management.
• Assist in maintaining supplier databases, evaluating supplier performance, conducting supplier negotiations, and managing supplier relationships.
• Support contract administration activities, including contract review, compliance monitoring, and contract renewals.
• Conduct market research to identify potential suppliers, analyse market trends, and gather information to support procurement decision-making.
• Assist in analysing procurement data, generating reports, and providing insights to improve procurement strategies and processes.
• Participate in process improvement initiatives within the procurement function, identifying areas for efficiency gains and implementing best practices.
• Ensure accurate documentation and record-keeping of procurement activities, contracts, and supplier communications.
• Collaborate with cross-functional teams such as finance, operations, and legal departments to ensure alignment and compliance with procurement policies and procedures.

Key Deliverables

• Procurement process documentation and improvement recommendations.
• Supplier performance evaluations and reports.
• Contract administration documentation and compliance reports.
• Market research reports and supplier analysis.
• Procurement data analysis and insights reports.
• Process improvement initiatives implemented and documented.
• Timely and accurate procurement documentation and records.

Key Competencies

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Attention to detail and accuracy in work.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint).
• Eagerness to learn and adapt to new challenges in procurement processes.

Qualifications

• Bachelor’s degree in business administration, Supply Chain Management, Procurement, or a related field.

Relevant Experience

• Previous experience in procurement, purchasing, or related roles is advantageous.

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Job Ref. No. JHL021

Role Purpose

The role holder will support the strategic and operational initiatives of the department by analyzing business processes, gathering, and documenting requirements, and assisting in the development and implementation of solutions to enhance marketing and communication strategies.

Main Responsibilities

• Assist in gathering and documenting business requirements for various marketing projects and initiatives.
• Support cross-functional teams in executing and delivering marketing projects.
• Aid in the development and execution of marketing campaigns and content creation.
• Assist in conducting market research and competitive analysis to support strategic decision-making.
• Help analyse customer feedback and insights to enhance customer experience and satisfaction.
• Identify process inefficiencies and propose optimization solutions.
• Assist in managing vendor relationships and implementing marketing technology solutions.
• Collaborate with internal stakeholders to align marketing efforts with business goals.

Key Deliverables

• Reports on marketing campaign performance and customer behaviour analysis.
• Documented business requirements for marketing projects and initiatives.
• Coordination and support for cross-functional team projects.
• Contributions to marketing campaign development and execution.
• Market research and competitive analysis reports.
• Customer feedback analysis and improvement recommendations.
• Support in managing vendor relationships and implementing marketing technology solutions.

Key Competencies

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a cross-functional team environment.
• Attention to detail and accuracy in data analysis and documentation.
• Adaptability and willingness to learn new technologies and tools.

Qualifications

• Bachelor’s degree in business information technology or a related field.

Relevant Experience

• Previous experience in business analysis, data analysis, or project management is advantageous.

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Job Ref. No: JAML020

Role Purpose

The role holder will interact with customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints and implement initiatives to improve customer satisfaction levels and loyalty, while ensuring that the customers receive world class customer service experience.

Main Responsibilities
Operational

• Greet and welcome clients visiting the office, providing a warm and friendly environment.
• Ensuring customer inquiries and complaints are promptly and effectively resolved within the required turnaround time.
• Interacting with the clients as the first point of contact between the company and the customers at service center.
• Selling additional products by recognizing opportunities to cross-sell or up-sell new benefits.
• Identifying and escalating complex customer issues to the appropriate departments for resolution.
• Collaborating with team members and other departments to resolve customer problems effectively.
• Contributing to team effort by accomplishing related results as needed.
• Listen to clients' inquiries, concerns, and requests, and provide accurate and timely responses.
• Assist clients with unit trust-related questions, claims inquiries, and general unit trust servicing.
• Process unit trust changes, endorsements, and cancellations accurately and efficiently.
• Update client information and unit trust details in the database.
• Build and maintain strong relationships with clients, fostering trust and loyalty.
• Identify and address client needs, offering suitable solutions and assistance.
• Follow up with clients to ensure their satisfaction and resolve any outstanding issues.
• Maintain accurate and up-to-date client records, ensuring confidentiality and data protection.
• Handle client correspondence via email, mail, or other communication channels.
• Investigate and resolve client complaints or issues promptly and effectively.
• Escalate complex or unresolved issues to the appropriate departments for further action.
• Keep detailed records of client interactions, inquiries, and issue resolutions.

Culture

• Compliance: Stay updated with industry best practices to ensure compliance with industry standards
• Adherence to the laws and regulations of Kenya, the policies and regulations within the asset management industry and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

Culture

• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Individualized Development Planning: Create personalized development plans that align with your career aspirations and the organization's objectives.

Key Competencies

• Customer Service: Ability to provide excellent service and resolve customer inquiries and complaints.
• Communication: Strong verbal and written communication skills to interact with customers and agents effectively.
• Problem-solving: Aptitude for identifying and resolving customer issues by providing suitable solutions.
• Active Listening: Ability to listen attentively to customers and understand their needs.
• Adaptability: Flexibility to handle various customer situations and adapt to changing priorities.
• Attention to Detail: Thoroughness in maintaining accurate customer records and analysing information.
• Teamwork: Collaborative mindset to work effectively with colleagues and support team objectives.
• Empathy: Ability to understand and empathize with customers' concerns and provide appropriate support.

Qualifications

• Bachelor’s degree in Business, Marketing or any other related course

Relevant Experience

• Minimum 1-2 years’ experience in a similar role.
• Experience in effectively resolving customer inquiries and complaints.
• Familiarity with asset management or financial products and services is advantageous