Job Vacancies at KCB Bank Kenya

KEY RESPONSIBILITIES

• Develop and execute a comprehensive technology vendor management strategy to selecting, engaging, and overseeing external technology providers to ensure they align with the Group’s goals, deliver value, and minimize vendor risk.
• Collaborate with Supply Chain Management (SCM) and business owners to evaluate all contractual documentation (MSA, SLA, SOWs) including pricing models, compliance requirements, and exit strategies, for potential Technology vendors. 
• Coordinate with system and business owners to ensure sufficient budgeting is provided for all vendor contracts every financial year.
• Monitor and report on the performance of Technology vendors to ensure delivery is in line with contractual obligations, performance metrics and escalate breaches to SCM and Legal for remediation/compliance enforcement.
• Collaborate with SCM and Software Asset Management (SAM) to continuously assess and mitigate Technology vendor risks such as data breaches, regulatory non-compliance, license non-compliance, and supply chain disruptions.
• Build long-term technology vendor relationships and partnerships through regular service review meetings with vendors in conjunction with System and Business owners across the group.
• Follow through the implementation of service improvement plan/initiatives as documented in the CSI register in collaboration with various stakeholders across the group related to Technology Vendors.
• Act as a central point of contact and escalation for IT vendor/stakeholder issues and coordinate, control and resolve issues/problems by devising alternative courses of action and contingency plans including innovative approaches.
• Ensure all IT Services and products across the group are supported by valid contracts and contract milestones including expiry and renewal processes are tracked and escalated as the case may be.
• Liaise with SCM and legal partners to review, report on and revise contractual agreements as necessary.

Qualifications: Academic

Education 

• Bachelor’s Degree (any IT/ Business Related degree) RQ

Professional Qualifications

• ITIL Foundation or Project Management certification
• Certified Supply Chain Professional (CSCP) or equivalent.
• Certified Contract Manager (CCM) or equivalent legal/contracts certification RQ
• MASTERS MBA/Msc AA

Experience

Total Minimum No of Years’ Experience Required

6 years

Detail Minimum No of Years Need Type[1]

• Experience in IT service delivery, IT contract management, or general vendor management 6 ES
• Experience with negotiating and managing contract life cycles, with an emphasis on technology or IT service agreements 6 ES
• Project management, sourcing, business analytics, vendor relationship management, procurement, or prior vendor performance management background 3 ES
• Experience in managing large complex contracts in one or more IT categories, including hardware, software, service, and communication. 2 ES
• Experience working with all key departments/internal stakeholder and knowledge of procurement and vendor management practices  2 ES
• Project Management experience 2 ES
• People Management  1 ES

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Job Description

• Responsible for designing, implementing and refining operational policies, procedures and technological solutions for trustee services department.
• Responsible for business development targeted at a growing customer base, fund value and revenues in line with agreed budgets.
• Monitoring the receivables position and ensuring all incomes and other entitlements due from clients are received within reasonable time.
• Improve profitability by expanding on existing relations as well as identifying opportunities for incremental revenues.
• Oversee the day-to-day administration of client accounts including managing trust assets, handling financial distributions and ensuring proper record keeping.
• Ensure full adherence to all relevant laws, regulations including internal operational policies and audit requirements related to trustee business
• Continuously re-assessing the operational risks inherent in the business considering changing economic or market conditions, legal and regulatory requirements or operating procedures and practices to safeguard the business.
• Ensure regulatory reports and meetings are undertaken in compliance with regulatory guidelines and actively supervising the relevant appointees such as auditors, fund managers, custodians, valuers etc
• Manage client relationships, on-boarding new clients whilst ensuring KYC/AML, service level agreements are met with the relevant stakeholders including fostering client confidence through excellent customer service
• Representing the company at conferences, seminars and other relevant events.

Academic & Professional Requirement

• Bachelor’s Degree
• Trustee Development Program of Kenya Certification, 
• Added advantage CISI/ICIFA/ CFA certification, ICIFA Practicing Member & Master's degree: Business or related field

Experience 

• Total Minimum No of Years’ Experience Required 8 Years
• Five (5) years’ experience in Trustee Services sector, three (3) of which should be in Relationship Management.