Job Vacancies at Kuehne + Nagel

 Your Role 

• The primary function of the role is to create and implement a strategy for business development and operations in line with overall company strategy and policies for the Sea Logistics Business Field including Blue Anchor Line (BAL).
• To develop profitable operations as well as sales contribution from a base of existing customers whilst seeking new business opportunities and recruit, manage, motivate and lead the Sea Logistics Team.
• Duties and responsibilities are carried out in line with Corporate Sea Logistics policies and in close partnership with corporate resources and other business fields and functional units.

 Your Responsibilities 

General Management 

• Maintenance of existing business volume and achievement of adequate growth rates.
• Achievement of optimal results.
• Development of short, medium and long-term strategic and operational goals, both quantitative and qualitative and result oriented.
• Establishing of short and medium-term budgets and plans.

Operations

• Securing efficient Sea Logistics operations of all Sea Logistics departments in the country.
• Development and expansion of the Sea Logistics business, oriented towards better service to customers.
• Ensuring of intensive marketing and sales activities.
• Maintaining personal relationship with leading customers and search for major new accounts.

Human Resources

• Personal selection, leadership and development of the key staff in the Sea Logistics departments.
• Securing of a smooth and constructive cooperation amongst the management and between management and employees.
• Development and implementation of measures and instruments for a permanent improvement of the employee’s qualification.

Miscellaneous Responsibilities

• Regular reporting about the Sea Logistics situation of the company to Country and Corporate Headquarters in the frame of the Kuehne+ Nagel Reporting Guidelines.
• Representation of the company in the public.
• Regular conferences with the company's key management team.
• The employee is member of the International Management Team.
• Close cooperation with the other Kuehne+Nagel companies.

 Your Skills and Experiences 

Hard Skills

• Extensive experience in freight forwarding and supply chain management, with a strong focus on Sea Logistics
• Proven track record in project management, successfully leading initiatives from planning to execution
• Several years of P&L responsibility, demonstrating financial acumen and strategic decision-making
• Fluent in local language and advanced English proficiency (written and verbal) 
• Bachelors / First University Degree
• Working Knowledge of port and customs regulations.

Soft Skills

• Proven leadership experience with the ability to inspire, foster collaboration, and drive commitment while supporting team development.
• Must be very flexible and have the ability to cope with high pressure and complex situations.
• Positive outlook in the face of adversity.
• Extensive expertise in customer management across the full lifecycle, ensuring exceptional engagement and satisfaction.
• Strong communication skills with the ability to convey ideas effectively across all levels.
• Highly customer-focused, dedicated to delivering tailored solutions that meet evolving needs
• Strategic change management mindset, adept at leading transformations and driving continuous improvement
• Willingness to drive continues improvement for people and customers
• Adaptable and proactive in enhancing processes for both people and customers

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 Your Role 

• The Revenue Care Specialist is responsible for overseeing the correct and appropriate revenue and cost input activities associated with our customers transactions. Most specifically, the Revenue Care Specialist Specialist will be responsible for executing pre-invoice file audits to ensure proper cost entry and invoice entry fields are completed, and as a subsequent activity will generate invoice documentation to our customers. In addition, the Revenue Care Specialist team will be responsible (along with our Customer Care Specialists) for ensuring customer credit information is up to date, and customer quotations are up to date.  Lastly, our Revenue Care Specialist specialists will also provide support in systematic functions and tasks associated with confirming expected Gross Profit (GP) at a transactional level, along with month end closings. Raising Invoices in general for line and charter flights while reconciling weekly and Monthly tonnages for different carriers as requested by Head of Department.

 Your Responsibilities 

• Prepare a daily summary of the total tonnages made on both charter and scheduled flights.
• Invoice both Scheduled and Charter Prepaid shipments or as assigned.
• Prepare the weekly summaries for the clients’ charges and tonnages.
• Ensure ETR receipts are done on all invoices for tax purposes.
• Dispatch both local and international invoices both by e-mail and by post.
• Keep a truck of invoices delivery notes to ensure clients do not delay payments.
• Costing of Airline charges.
• Referencing third party invoices for indexing and payments.
• Manage/Oversee related cost entry and revenue entry tasks through Business Process Automation (BPA). 
• Coordinates with Operational Care Centers (OCC) for cost topics around haulers, carriers and third parties.
• Coordinates with Customer Care Locations (CCL) for revenue topics related to charges towards the customer.
• Review Gross Profit on file, trade-lane and customer levels.
• Immediately report problems, invoicing disputes or credit in consultation with customer care teams, supervisors, managers, divisional managers or branch managers.
• Monitor payment behavior of customers in collaboration with finance teams (Account Receivable).
• Work with Sales and Customer Care teams on credit limit adjustments.
• Handle daily Forwarding Sub Ledger (FSL) activities including month end closing.
• Lead Cargo Accounts Settlement System challenge resolution and work on improvement processes.
• Drive for automation improvements such as auto file closing and automated cost entry and automated charge code entry.

 Your Skills and Experiences 

EDUCATION / DEGREE

• Bachelors / First University Degree - Prefered
• Professional Certification- Basic Accounting minimum
• Other Degree / Diploma - Diploma in Clearing, Forwarding & Logistics, Customer Service as minimum

EXPERIENCE

•  Air Logistics 2 -5years

SKILLS & EXPERTISE

• Computer skills  
• Good communication skills
• Training on Salog an added advantage

KEY ATTRIBUTES

• Able to develop self & others 
• Attention to detail and high level of accuracy
• Adaptability ease

LANGUAGES

• English 
• Kiswahili