Air Logistics Revenue Care Specialist at Kuehne + Nagel

 Your Role 

• The Revenue Care Specialist is responsible for overseeing the correct and appropriate revenue and cost input activities associated with our customers transactions. Most specifically, the Revenue Care Specialist Specialist will be responsible for executing pre-invoice file audits to ensure proper cost entry and invoice entry fields are completed, and as a subsequent activity will generate invoice documentation to our customers. In addition, the Revenue Care Specialist team will be responsible (along with our Customer Care Specialists) for ensuring customer credit information is up to date, and customer quotations are up to date.  Lastly, our Revenue Care Specialist specialists will also provide support in systematic functions and tasks associated with confirming expected Gross Profit (GP) at a transactional level, along with month end closings. Raising Invoices in general for line and charter flights while reconciling weekly and Monthly tonnages for different carriers as requested by Head of Department.

 Your Responsibilities 

• Prepare a daily summary of the total tonnages made on both charter and scheduled flights.
• Invoice both Scheduled and Charter Prepaid shipments or as assigned.
• Prepare the weekly summaries for the clients’ charges and tonnages.
• Ensure ETR receipts are done on all invoices for tax purposes.
• Dispatch both local and international invoices both by e-mail and by post.
• Keep a truck of invoices delivery notes to ensure clients do not delay payments.
• Costing of Airline charges.
• Referencing third party invoices for indexing and payments.
• Manage/Oversee related cost entry and revenue entry tasks through Business Process Automation (BPA). 
• Coordinates with Operational Care Centers (OCC) for cost topics around haulers, carriers and third parties.
• Coordinates with Customer Care Locations (CCL) for revenue topics related to charges towards the customer.
• Review Gross Profit on file, trade-lane and customer levels.
• Immediately report problems, invoicing disputes or credit in consultation with customer care teams, supervisors, managers, divisional managers or branch managers.
• Monitor payment behavior of customers in collaboration with finance teams (Account Receivable).
• Work with Sales and Customer Care teams on credit limit adjustments.
• Handle daily Forwarding Sub Ledger (FSL) activities including month end closing.
• Lead Cargo Accounts Settlement System challenge resolution and work on improvement processes.
• Drive for automation improvements such as auto file closing and automated cost entry and automated charge code entry.

 Your Skills and Experiences 

EDUCATION / DEGREE

• Bachelors / First University Degree - Prefered
• Professional Certification- Basic Accounting minimum
• Other Degree / Diploma - Diploma in Clearing, Forwarding & Logistics, Customer Service as minimum

EXPERIENCE

•  Air Logistics 2 -5years

SKILLS & EXPERTISE

• Computer skills  
• Good communication skills
• Training on Salog an added advantage

KEY ATTRIBUTES

• Able to develop self & others 
• Attention to detail and high level of accuracy
• Adaptability ease

LANGUAGES

• English 
• Kiswahili