Job Vacancies at Liberty Life

Job Summary

The purpose of the job is to implement and maintain an enterprise-wide Information Security Management Program to safeguard organizational information assets. This includes identifying, evaluating, and reporting on information security risks to ensure compliance with regulatory requirements and alignment with the organization's overall risk management strategy.

Key Responsibilities

• Developing and maintaining relationships with key stakeholders to further embed the partnership that exists between IT Security, IT and the business.
• Research and maintain knowledge of the IT threat landscape, security trends, regulatory requirements, new technologies and best practices in order to provide sensible and pragmatic security advice to stakeholders.
• Facilitate the adoption of IT Security solutions e.g. privilege user management or access management processes and services e.g. IT Security engineering and penetration tests across the application and infrastructure landscape.
• Provide adequate IT Security input into all features and other technology solutions; this includes the requirements for the evaluation, selection, installation, configuration and maintenance of hardware, applications and software.
• Develop an effective line of business IT Security strategy that supports and enables business strategy.
• Advise IT business partners on regulatory and/or legal requirements as it relates to securing of data as well as assist with the implementation of the controls to support these requirements.
• Conduct reviews of applications, systems, underlying infrastructure and related processes as per the schedule.
• Establish and maintain risk profiles for business units by facilitating the implementation and ongoing management of general control reviews.
• Collaborate threat intelligence, cybersecurity, security engineering and other risk functions to develop and maintain a holistic security strategy and remediation plans.
• Collaborate with feature teams, product owners, architecture, IT, business, vendors and other stakeholders to investigate risk remediation controls.
• Assist in documenting and tracking security findings into a formal risk register. Provide the necessary information to support any deviation to IT Security policies and standards.
• Facilitate the use of secure architectural patterns and work with the security engineers to translate these patterns into line of business secure builds.
• Embed the use of self-service and automated security testing into the DevOps/Software Development Lifecycle.
• Participating in the development of new and the annual review of existing IT Security Policies, Standards and Guidelines by providing input to enhance the quality and completeness of these documents.
• Communicate the requirements for compliance to the IT Security Policies, Standards and Guidelines to the relevant parties within IT.
• Identify areas of non-compliance to IT Security Policies and Standards within IT.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science and any relevant field.
• Certification and/or knowledge in the following areas would be preferred:
  • Certified Information Systems Security Professional (CISSP)
  • Certified Ethical Hacker (CEH)
  • Certified Information Security Manager (CISM)
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified Information Systems Auditor (CISA).

Experience

At least 4 years’ experience in an Information Security or Risk and Compliance role within a large highly digitized organization running mission-critical systems. Experience in the BFSI (Banking, Financial Services and Insurance) sector will be an added advantage.

Competencies

• The ability to assess and mitigate the risks associated with the storage and retrieval of electronic information.
• Ability to examine essential elements of risk such as assets, threats, vulnerabilities, safeguards, consequences and the likelihood of the threats materialising. The ability to define and analyse risk identification information in a quantitative and/or qualitative way.
• The ability to manage, and provide expert advice on, the selection, design, justification, implementation and operation of information security controls and management strategies to maintain the confidentiality, integrity, availability, accountability and relevant compliance of information systems.
• The ability to independently conduct third-party assessment of the conformity of any activity, process, deliverable, product or service with the criteria of specified standards, best practice or other documented requirements with regards to network security tools, firewalls and Internet security.
• Business Continuity planning.

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Job Summary

The role is responsible for the technical support and lifecycle management of business systems, ensuring alignment with Liberty’s ICT strategy. This includes contributing to system architecture design, configuration, integration, and optimization, as well as supporting testing, deployment, and maintenance activities. The role plays a key part in ensuring system reliability, scalability, and performance to meet evolving business requirements.

Key Responsibilities

• Utilize industry best practices, techniques, and standards while at the same time adhering to the Company’s Policies, Processes, and Procedures with respect to systems support and IT Service Management.
• Managing and supporting business systems including solutions enhancement and support issues related to the business units.
• Managing integrations across various platforms with the core systems: Including but not limited to data analytics platforms, financial systems, and communication systems (SMS and Email).
• Identify and execute ICT-based solutions for enhancing efficiencies across different processes.
• Escalate any major risks that relate to either an individual process or the entire portfolio to the Manager, IT Applications.
• Ensure that all service level agreements (SLAs) for applications support services across the organization are delivered according to specifications.
• Provide first line and second line support and maintenance services for all enterprise systems. Proactive monitoring of various systems for performance, availability, and other critical parameters
• Ensure adequate monitoring systems that provide timely, accurate, real-time, and historical data on performance and other critical parameters Ensure that enterprise systems are adequately sized to meet SLAs with the business
• Define and monitor data and application availability for the enterprise system
• Document and update processes and procedures in use for the enterprise system
• Adequate communication to stakeholders on the state of any tickets assigned
• Test new system functionality before deployment into production environments
• Approval of acceptance tests.

Experience

• At least 3 years of experience in a busy system environment, software development and/or IT systems support role within a large highly digitized organization managing mission-critical systems.
• Demonstrable track record in system analysis, relational database design skills, and IT Support Operations functions.
• Highly analytical problem-solving with the ability to apply original and innovative thinking.
• Experience in supporting a Core Medical Insurance System.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science and any relevant field.
• Knowledge in system analysis, software development, relational database design skills and IT Support functions.

Competencies

• Drive continuous improvement of IT support processes in line with ITIL, ensuring governance practices support audit readiness and regulatory compliance.
• Oversee incident management processes by coordinating the resolution of service incidents and facilitating the development and implementation of effective workarounds for problem-related escalations.
• Ensure adherence to SLAs, root cause analysis practices, and knowledge base documentation to support ongoing service improvement. Coordinate with relevant teams to maintain service continuity and minimize business disruption.
• Proactively escalate and manage recurring or complex system issues by engaging with third-party support vendors to ensure timely resolution of faults and bugs affecting business systems.
• Good understanding of the BFSI Industry (Banking, Financial Services, and Insurance) and how Information Technology contributes to the success of financial institutions.
• Highly analytical in problem solving with the ability to apply original and innovative thinking.
• Sound knowledge of Information technology and related supporting architectures.
• ITIL Service Level Management certification is an added advantage.
• Knowledge in Oracle and/or Ms SQL Databases and related products, Agile tools, Microsoft Office productivity suite of applications.