Job Vacancies at Liberty Life

Job Summary

The role holder will be responsible for the execution of effective and efficient operational performance of the branch office in line with the Company’s policies and practices that govern internal processes.

Key Responsibilities

• Assess the proposed risk within set standards to accurately determine the risk the business is taking
• Process underwriting transactions such as new business, renewals and invitations, declarations, endorsements, reconciliations, cancellations etc. in accordance with underwriting guidelines
• Handle queries on insurance products, making proposals on suitable products
• Liaise with intermediaries and direct clients on issues in relation to their policies to provide correct information to the client
• Obtain relevant details from clients and agents to enable provision of quotations
• Prepare quotations on GIS system in association with Branch Manager
• Ensure proposal forms, Know your Customer (KYC) and all underwriting documents are completed for all new businesses
• Timely debiting of all business and issuance of policy documents within the underwriting timelines
• Premium collection and issuance of premium payment receipts
• Daily banking of premiums received and maintaining proper records of the same
• Follow up on debt collection/ premium payment
• Maintain a good working relationship with intermediaries, clients and service providers
• Ensure no hanging transactions
• Receive claims documentation and follow up for processing/ payment
• Keep detailed and accurate records of policies underwritten and decisions made
• Maintain high standards of customer service by responding to clients’ enquiries (walk-in clients, telephone and emails) and efficiently address their issues
• Managing petty cash by ensuring that all expenses are accounted for and following up with finance on payment to service providers
• Carry out enquiries on GIS system
• Carry out office administrative duties
• Apply the credit control policy and ensure that debit/ credit notes raised are raised in the correct month to facilitate collection
• Accounts reconciliation – Follow up and requisition of agents and brokers’ monthly statements, commissions and reconciliation
• Ensure proper filing of client information both manual and electronic for easy retrieval of documentation when required
• Assist the Branch Manager in the branch operations
• Embrace governance requirements with respect to KYC/AML/Data protection requirements per governing Acts.

Qualifications

• Bachelor’s degree in marketing, Insurance, Finance, Economics, or other business related discipline
• Progress towards Diploma in Insurance (ACII or AIIK)- at least 5 papers or equivalent

Experience

• 3 years’ experience in the insurance industry or financial services industry

Competencies

• Understanding of insurance operations and concepts
• Knowledge of insurance products
• Knowledge of underwriting processes, procedures, and concepts
• Technical competence in underwriting insurance risks
• Knowledge of insurance regulatory requirements
• Stakeholder management skills

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Job Summary

The role holder will be responsible for the effective processing of underwriting documents and verification of client data and assessment of the proposed risks within the set standards.

Key Responsibilities

• Assess the proposed risk within set standards to accurately determine the risk the business is taking
• Policy generation and motor certificate issuance
• Preparation of policy documents
• Policy endorsements
• Policy reconciliation
• Policy renewal
• Policy debiting
• Policy cancellations
• Issuance of cover notes
• Issuance of quotations
• Keep detailed and accurate records of policies underwritten and decisions made
• Maintain high standards of customer service by responding to client’s enquiries (walk-in clients, telephone and emails) and efficiently address their issues
• Assist clients in identifying our products (policies) that suit their needs in line with insurance principles.
• Liaise with intermediaries and direct clients on issues in relation to their policies to provide correct information to the client
• Apply the credit control policy and ensure that debit/ credit notes raised are raised in the correct month to facilitate collection
• Ensure proper filing of client information both manual and electronic for easy retrieval of documentation when required
• Embrace governance requirements with respect to KYC/AML/Data protection requirements per governing Acts.
• Record customer complaints with customer complaints champion in the department and offer solutions where necessary.

Qualifications

• Bachelor’s degree in Insurance, Finance, Economics or other business-related discipline Progress towards Diploma in Insurance (ACII or AIIK), (at least 3 papers or equivalent)

Experience

• 1 years’ experience in the insurance or financial services industry

Competencies

• Understanding of insurance operations and concepts
• Knowledge of insurance products
• Knowledge of underwriting processes and procedures
• Technical competence in underwriting insurance risks
• Knowledge of insurance regulatory requirements
• Delivering results and meeting customer expectations
• Following instructions and procedures
• Coping with pressures and setbacks
• Relating and networking
• Analysing
• Working with people
• Applying expertise and technology
• Learning and researching
• Presenting and communicating information
• Adhering to principles and values
• Achieving personal work goals and objectives

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Job Summary

The purpose of this role is to provide technical support and ensure the effective operation of the Service Desk as a central point for delivering ongoing end-user assistance. The jobholder will serve as the first line of technical support for internal staff, addressing and resolving IT-related issues promptly to maintain smooth business operations.

Key Responsibilities

• Take ownership of end user problems, follow up the status of the problems on behalf of the user and communicate progress in a timely manner
• Record and tracking all incoming ICT incidents via telephone and email to IT Service desk.
• Implement an effective call logging service desk process and system including mechanism to categorize and classify requests and set priorities
• Perform routine systems administration tasks including end-user account provisioning, password resets and access control updates.
• Install, configure and maintain desktop hardware, operating systems, applications and security updates.
• Assist in the rollout of new applications, systems and updates across the organization.
• Share statistics and management reports on ICT usage and service and performance in the organization
• Trouble-shoot and resolve basic IT related problems from in-house software to hardware and networks
• Escalate unresolved calls and complex issues to Level 2 support team (IT Specialists)
• Assign tickets to subject matter experts
• Maintain a high degree of customer service for all support queries
• Provide statistics for the weekly service desk report on call trends
• Arrange for external technical support in situations where problems cannot be solved in house
• Manage IT Assets and maintain an accurate IT inventory.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science and any relevant field.
• Relevant ICT certification: ITIL Foundation Any Microsoft, Linux or Cloud certification would be an added advantage

Experience

• At least 3 years practical experience in providing user support and implementing service desk services in a large ICT enabled environment

Competencies

• Knowledge of ITIL Service Management Framework
• The ability to manage, and provide expert advice on service desk analysis
• Ability to examine essential systems performance monitoring
• Awareness of cyber security threats and user awareness measures.
• Working knowledge of common productivity tools (Microsoft Office Suite, email clients, collaboration tools).