Job Vacancies at Medair

Role & Responsibilities

Join the application development team to create solutions through the configuration of SaaS platforms and development of custom features. Support the integration of the different applications.

Project Overview

Global ITS provides Medair with centralised governance, strategy, direction, innovation and support in the use of the information technologies that amplify the people to people strategy. Global ITS provides a centralised approach to ensure cost efficiency and integration, including country programmes in the strategic design of systems, & delivers services locally where practical to ensure that the day-to-day needs of our GSO & country programme colleagues are met.

The IMpact Programme is an exciting new Medair programme including a portfolio of IT projects that will provide the tools for Medair to: report on impact and indicators at a local and global, programme and sector level; collect and protect our beneficiary data; improve programming quality; create a better user experience for our staff; create operational efficiencies through automating processes and single data-entry points; increase our ability to have end-to-end accountability; and grow our ability for data driven/supported decision making. The Application Development Team is responsible for designing and building these new tools.

Workplace & Conditions

Medair Global ITS Team. Position located in Nairobi, Kenya. A valid work permit is required.

Starting Date / Initial Contract Details

As soon as possible. Full time, open-ended contract.

Key Activity Areas

Implementation

• Translate technical requirements, business workflows and processes into design proposals.
• Configure vendor solutions to meet requirements, implementing reusable components.
• Augment existing vendor systems with new features, connectors and functionality by configuration, customisation and development of micro-services.
• Document system implementation and support enabling business continuity.

Agile Collaboration

• Participate and facilitate agile activities such as scrum events, pair programming.
• Implement agile software development processes.

System Architecture

• Design integrations for simplifying the application landscape.
• Build on the architecture to connect applications, data and micro-services using various technologies from coding to SaaS.
• Document system architecture.

Integration

• Develop and support interfaces and connectors to enable interoperability of systems.
• Ensure coherence in data models and information flow between the different systems.

Innovation / Changes

• Stay up-to-date with the latest trends and technologies related to system integration and interoperability.
• Suggest new and innovative solutions, technologies or designs to improve operational efficiency, reduce costs and improve systems stability.

Team Spiritual Life

• Reflect the values of Medair with staff, beneficiaries, and external contacts.
• Work and pray together in our Christian faith-based team settings. Fully contribute to the rich spiritual life of your team, including team devotions, prayers, and words of encouragement.
• Encouraged to join and contribute to Medair’s international prayer network.

This job description covers the main tasks that are anticipated. Other tasks may be assigned as necessary.

Qualifications

• Bachelor’s Degree or Master’s in Computer Science, Engineering, Software Engineering or a relevant field.
• PSM, PSD or other agile certifications an asset.
• Strong working knowledge of English (spoken and written).

Experience / Competencies

• 3+ years’ experience in agile software development desired.
• 2+ years’ experience working in system integration.
• Experience working in the field in the Humanitarian Sector – Medair experience preferred.
• Experience working with remote geographically disbursed teams preferred.
• Experience working with Health Information Systems an asset.
• Familiarity with data warehousing, data lakes and data vaults principles.
• Familiarity with Qlik tools for business intelligence, an asset.
• Familiarity with SaaS used for integration.
• Familiarity with the Apache Integration Stack such as Kafka, Nifi and data warehousing solutions.
• Knowledge of software design and programming principles.
• Familiarity with agile software development.
• Knowledge of integration and interoperability tools and practices.
• Excellent problem-solving and troubleshooting skills.
• Committed to team-building and able to develop, coach and support other team members.

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Role & Responsibilities

As a member of Medair’s HR Specialist Team, which includes the Learning & Development and Talent Development functions, the Learning and Talent Development Officer is responsible for implementing key initiatives and activities related to both functions. This position works in conjunction with the Learning and Development Advisor and the HR Specialists Manager.

Project Overview

Medair’s global HR function supports the organisation in the implementation of world class humanitarian aid projects by ensuring that the organisation has adequate systems and structures to efficiently recruit and retain the right people as well as manage and develop Medair’s people, culture and organisational capacity.

Workplace & Conditions

Medair Support Office (GSO), Nairobi, Kenya, with occasional visits to Medair Ecublens (CH) office. Kenyan or those with a valid work permit for Kenya, can apply.

Starting Date / Initial Contract Details

As soon as possible. Full time, open-ended contract.

Key Activity Areas

Learning Management System

• Produce timely reports and analysis on the organisational Learning Management System usage.
• Manage learner accounts on the Learning Management System, including adding new users when they attend GSO for induction.
• Monitor and respond to Medair’s Learning Support Email Inbox, advising with the L&D Advisor.

Learning and Development events

• Correspond with trainers and managing venues, travel, accommodation and facilities arrangements for learning and development events in compliance with Medair’s policies and procedures.
• Communicate course requirements and details to participants, facilities, trainers and external suppliers and answering questions. Prepare trainings materials to meet learning needs.
• Collate and analyse evaluation forms to recommend amendments to programmes and reporting.

Organisational Learning, Promotion and Reporting

• Create content, including stories and statistics, about L&D in Medair for various forms of internal and external communication.
• Stay informed of potential offerings and update the Learning Catalogue and Learning Platform with new opportunities. Produce reports on L&D activity using agreed HR performance indicators.
• Produce and maintain L&D records and coordinate the transition to the HR Information System.

Talent Development Tools

• Create/update tools pertaining to performance reviews, development plans, and for coaching and training leaders and employees on the talent development cycle and succession planning.
• Support creation of a competency matrix, including through innovative application or software.

Talent Development Coordination

• Monitor and track performance and development reviews in coordination with HR Partners.
• Liaise with HR and Recruitment Partners in ensuring talent pipeline and succession planning records are up to date and fitting current organizational needs.
• Organise regular Talent Pipeline reviews for key stakeholders, leading in absence of Talent Development Advisor.

Team Spiritual Life

• Reflect the values of Medair with staff, beneficiaries, and external contacts.
• Work and pray together in our Christian faith-based team settings. Fully contribute to the rich spiritual life of your team, including team devotions, prayers, and words of encouragement.
• Encouraged to join and contribute to Medair’s international prayer network.

This job description covers the main tasks that are anticipated. Other tasks may be assigned as necessary.

Qualifications

• Bachelor’s degree in Human Resources or a related field. Operational knowledge and understanding of HR/Talent Development/Learning and Development activities is a plus.
• Strong working knowledge of English (spoken and written). French is an asset.

Experience / Competencies

• Previous experience in HR or field related to training and development.
• Proficient with MS Office tools. Experience with Microsoft Teams / Office 365 / Social Media desirable.
• Learning Management System or another records management/database system.
• Excellent verbal and written communication skills, including the ability to liaise with external suppliers and participate in remote Skype/ Teams meetings with the Specialist Team in GSO or other places.
• Understanding of humanitarian sector or previous position in an INGO is a plus.
• Organisation and time management skills, effective verbal communication skills.
• Good organisational skills with the ability to prioritise and adapt to changing demands.
• Driven and result-oriented with a positive attitude. Ability to work on own initiative as well as part of a team. Flexibility to adjust to internal and external change.
• Capable of working in a multicultural, remote and fast-paced environment.
• Creativity in communicating and promoting engagement in Talent Development and Learning and Development activities across the organisation. Creativity when coming up with coaching and communication materials. Ability to transcript mapping of a process in a simple & comprehensive way.

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Role & Responsibilities

Support the Enterprise Architect in : 1. the SharePoint implementation, providing guidance and working with our departments and country programmes to drive, train and develop solutions based on their needs; 2. the Behaviour Change Management, leading a Microsoft 365 champions community and creating training material; 3. the Microsoft 365 Administration and Support.

Project Overview

Global Support Office (GSO) provides operational guidance for country programs, along with both technical and compassionate support for our relief workers. Within our headquarters and affiliate offices, we are also responsible for promoting the work of Medair to the world, to raise and manage the funds needed to run our lifesaving and sustaining programs, and to recruit international and GSO staff.

The ITS Department is responsible for developing a stable and standardised ICT infrastructure in the GSO and Medair’s field locations, following the ITS Strategy and Roadmap.

Workplace & Conditions

Medair Global ITS Team. Position located in Nairobi, Kenya, occasional travel to the field if necessary. A valid work permit is required.

Starting Date / Initial Contract Details

As soon as possible. Full time, open-ended contract.

Key Activity Areas

TeamWork Administration

• Configure and manage SharePoint Online:

  • Plan and configure site collections and hub sites.
  • Plan and configure customisations and apps.
  • Plan and configure guest access.
  • Manage SharePoint Online.
  • Manage search.
  • Monitor and maintain the SharePoint Online service.

• Configure and manage OneDrive for Business:

  • Configure and manage OneDrive for Business.
  • Manage users and groups.
  • Manage sharing and security.
  • Manage syncing security.
  • Monitor and maintain the OneDrive service.

• Configure and manage Teams:

  • Plan and configure Teams settings.
  • Plan identity and authentication for Teams.
  • Manage the Teams environment.
  • Monitor and maintain the Teams service.

• Configure and manage workload integrations:

  • Integrate M365 workloads.
  • Manage Yammer capabilities.
  • Manage Stream capabilities.
  • SharePoint Online, and Yammer.
  • Integrate M365 workloads with external data and systems.

• Migrate to SharePoint Online: Migrate data and content.

TeamWork Project Management / Scrum Master

• Identify priorities (requirements) and plan (roadmap of projects to achieve these) considering other initiatives within Medair using GANTT charts, Kanban boards, etc.
• Ensure funding/resourcing (e.g, securing staff & other stakeholder availability) is in place as needed with sufficient lead time.
• Use Waterfall/Scrum or hybrid approach as appropriate.
• Development and execution of communication plan.
• Development and maintenance of Stakeholder, Risk and other PM-related artefacts commensurate with the size and complexity of the project.
• Tracking and regular reporting of PM/Agile KPIs.

TeamWork User Support and Training

• Provide second level support to users.
• Stay up to date: use existing trainings, (community) resources, and develop skills and knowledge about the latest features. Train users accordingly.

Vendor Management

• Work with contracted service providers and other technical groups to resolve data-related issues.

Innovation / Changes

• Stay aware of current and emerging developments in the area of technology, methodologies (Agile/Scrum, etc).

Team Spiritual Life

• Reflect the values of Medair with staff, beneficiaries, and external contacts.
• Work and pray together in our Christian faith-based team settings. Fully contribute to the rich spiritual life of your team, including team devotions, prayers, and words of encouragement.
• Encouraged to join and contribute to Medair’s international prayer network.

This job description covers the main tasks that are anticipated. Other tasks may be assigned as necessary.

Qualifications

• Bachelor’s Degree in Computer Science or a relevant field.
• Strong working knowledge of English (spoken and written). French advantageous.

Experience / Competencies

• 5-7 years experience in leading significant projects.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Knowledge of enterprise business systems (ERP, e.g., Microsoft Dynamics) and analytics (preferred), especially in the areas of Finance, Logistics and /or HR.
• Experience using helpdesk/ticketing systems (such as Jira) and with Project Management tools (MS Project).
• Office 365 Sharepoint, Content Management and experience in developing processes and creating end-user documentation.
• Self-driven, proactive, disciplined, can-do attitude when tackling day-to-day tasks.

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Role & Responsibilities

Join its agile application development team to create solutions through the configuration of SaaS platforms and development of custom features. Coordinate release activities, including but not limited to: CI/CD pipeline development, automation management, testing and deployment. Collaborate with the Enterprise Architect to design the system architecture of the solutions.

Project Overview

Global ITS provides Medair with centralised governance, strategy, direction, innovation and support in the use of the information technologies that amplify the people to people strategy. Global ITS provides a centralised approach to ensure cost efficiency and integration, including country programmes in the strategic design of systems, & delivers services locally where practical to ensure that the day-to-day needs of our GSO & country programme colleagues are met.

The IMpact Programme is an exciting new Medair programme including a portfolio of IT projects that will provide the tools for Medair to: report on impact and indicators at a local and global, programme and sector level; collect and protect our beneficiary data; improve programming quality; create a better user experience for our staff; create operational efficiencies through automating processes and single data-entry points; increase our ability to have end-to-end accountability; and grow our ability for data driven/supported decision making. The Application Development Team is responsible for designing and building these tools.

Workplace & Conditions

Medair Global ITS Team. Position located in Nairobi, Kenya. A valid work permit is required.

Starting Date / Initial Contract Details

As soon as possible. Full time, open-ended contract.

Key Activity Areas

Implementation

• Translate technical requirements, business workflows and processes into design proposals.
• Configure vendor solutions to meet requirements, implementing reusable components, assist with all stages of development.
• Augment existing vendor systems with new features, connectors and functionalities by configuration, customisation and development of micro-services.
• Document system implementation and support enabling business continuity.

Agile Collaboration

• Participate and facilitate agile activities such as sprint events, pair programming.
• Evangelise for the overall implementation of DevOps principles and tools.
• Implement agile software development processes.

Release Management

• Develop, test, and deploy technologies to build automated CI/CD pipelines.
• Coordinate release of new features and ensure the post-release stability of products with the Shared Service Centre and the Infrastructure Team.
• Coordinate and verify proper technical testing is done.

System Architecture

• Design a system architecture using cloud technologies and tools to accomplish specific use cases.
• Lead technical architecture design in collaboration with the team and the Enterprise Architect.
• Collaborate with the Infrastructure team to ensure infrastructure and security decisions are strategic.
• Monitor system performance and provide suggestions for improvements.

Innovation / Changes

• Stay up-to-date with the latest trends, technologies and practices related to system automation, delivery and interoperability.
• Suggest new and innovative solutions, technologies or designs to improve operational efficiency, reduce costs and improve systems stability.

Team Spiritual Life

• Reflect the values of Medair with staff, beneficiaries, and external contacts.
• Work and pray together in our Christian faith-based team settings. Fully contribute to the rich spiritual life of your team, including team devotions, prayers, and words of encouragement.
• Encouraged to join and contribute to Medair’s international prayer network.

This job description covers the main tasks that are anticipated. Other tasks may be assigned as necessary.

Qualifications

• Bachelor’s Degree or Master’s in Computer Science, Engineering, Software Engineering or a relevant field.
• PSM, PSD or other agile certifications an asset.
• Certification in cloud computing such as AWS, GCP, Azure, an asset.
• Strong working knowledge of English (spoken and written).

Experience / Competencies

• 3+ years’ experience in applications development desired.
• Experience working with DevOps.
• Experience working with release management and automation.
• Experience working in the field in the Humanitarian Sector – Medair experience preferred.
• Experience working with remote geographically disbursed teams preferred.
• Experience working with Health Information Systems an asset.
• Familiarity with Qlik tools for business intelligence an asset.
• Knowledge of software design and programming principles.
• Knowledge of agile software development.
• Knowledge of cloud platforms such as AWS, Azure, GCP.
• CI/CD technologies and best practices.
• Familiarity with release automation and orchestration.
• Solid understanding of IT security, privacy and data protection principles.
• Knowledge of programming and scripting languages: Javascript, Python, SQL, Shell.
• Excellent problem-solving and troubleshooting skills.
• Committed to team-building and able to develop, coach and support other team members

go to method of application »

Project Overview

Medair’s Global Support Office (GSO) provides operational guidance for country programmes, along with both technical and compassionate support for our relief workers. Within our headquarters and affiliate offices, we are also responsible for promoting the work of Medair to the world, to raise and manage the funds needed to run our life-saving and sustaining programmes, and to recruit international and GSO staff.

Global ITS provides Medair with centralised governance, strategy, direction, innovation and support in the use of the information technologies that amplify the people-to-people strategy. Global ITS provides a centralised approach to ensure cost efficiency and integration, including country programmes in the strategic design of systems, and delivers services locally where practical to ensure that the day-to-day needs of our GSO and country programme colleagues are met. The Support Systems Integration team delivers on the strategic direction for our Support Function Systems primarily located at the GSO – including Human Resources, Finance, Logistics, Engagement and Communications teams.

Workplace & Conditions

Medair Global ITS Team. Position located in Nairobi, Kenya. A valid work permit is required.

Starting Date / Initial Contract Details

As soon as possible. Full time. Minimum of 12 months contract.

Key Activity Areas

Functional Analysis

• Proactively analyse, document and process improvement opportunities including with regard to governance a range of functional area such as Finance, HR and SCM as well as Donor and Beneficiary oriented processes.
• Proactively engage with department leaders and users to understand how data-driven changes to process, products, services, software and hardware can improve efficiencies and add value.
• Identify and prioritise technical and functional requirements, obtaining feedback and gaining approval to implement changes. Maximise the strategic use of applications/systems used by Medair.
• Manage the product backlog and present sprint proposals and reviews to different stakeholders.
• Documents business requirements and creates detailed functional/technical system specifications.
• Be part of internal and cross-cutting projects to ensure the alignment of business processes and solutions, and manage the integration of systems.

Application Administration

• Translate business requirements into logical, component-based technical designs.
• Perform administration / configuration / data migration / integration duties on select systems in accordance with project objectives. Create and design technical specification documentation.
• Drive resolution of issues that come up during the deployment phase of projects.
• Implement, coordinating tests and observing initiation of the system to validate performance.

Data Quality Management

• Ensure accuracy of input data, output data and data migration. Evaluate issue patterns and operational functions to plan and recommend process improvement and possible system upgrades.

User Support and Training

• Stay up to date: use existing trainings, (community) resources, and develop skills and knowledge about the latest features. Train users accordingly. Provide second level support to users.

Vendor Management

• Work with contracted service providers and other technical groups to resolve system issues.

Innovation/changes

• Awareness of current developments in the area of technology, methodologies (Agile/Scrum, etc) and the ability to identify gaps in the process and propose improvements within the systems workflow or business processes.

Team Spiritual Life

• Reflect the values of Medair with staff, beneficiaries, and external contacts.
• Work and pray together in our Christian faith-based team settings. Fully contribute to the rich spiritual life of your team, including team devotions, prayers, and words of encouragement.
• Encouraged to join and contribute to Medair’s international prayer network.

This job description covers the main tasks that are anticipated. Other tasks may be assigned as necessary.

Qualifications

• Bachelor’s degree required in Computer Sciences, Information Systems, Engineering or similar. Any additional specialisation would be an asset.
• Strong working knowledge of English (spoken and written). French desirable.

Experience / Competencies

• Minimum of 2 years professional experience in a relevant field of work.
• Demonstrated experience in business systems analysis, design and system testing. Manage multiple projects.
• Experience handling helpdesk tickets from internal/external users (such as Jira).
• Knowledge of enterprise business systems (ERP) and analytics (preferred), especially in the areas of Finance, Logistics and /or HR. Business Process Mapping (BPMN 2.0, UML, etc).
• System integration and Data Analysis (awareness of APIs, Data Modelling techniques).
• Programming skills desirable: SQL, Perl, VBA, etc. Familiarity with various operating systems and platforms.
• Microsoft Azure, Dynamics AX, and Salesforce experience an advantage.
• Experience in developing processes and creating end-user documentation.
• Basic understanding of Project Management tools and general project steps.
• Self-driven, proactive, disciplined. Challenging others and being challenged in return.
• Excellent communicator with strong interpersonal skills. Flexible team player with positive attitude.