Job Vacancies at NCBA Group

The Core Banking Analyst is responsible for the day-to-day delivery of second-level support to NCBA Bank, monitoring and reporting on service requirements for the core banking system, NOBS, and any other assigned systems. The role applies incident and problem management processes to provide resolution to incidents or appropriate workarounds for problems while seeking to proactively and continuously improve support to the bank’s internal and external customers

Key Accountabilities (Duties and Responsibilities)

Financial (10%)

• Making effective use of available resources including people, information, and budgets.
• Regular review of services offering from various vendors and optimization of existing solutions for maximum return on investment.

Internal Business Processes (60%)

• Administer, maintain, monitor, and perform custodial duties on the Core Banking System and all other assigned applications to ensure optimal use, efficiency, reliability, and stability as per agreed levels of service delivery.
• Run EOD processes, including Pre- and Post-COB activities for the Core Banking system.
• Analyze, troubleshoot, and resolve issues encountered by users across the bank and customers within agreed timescales.
• Review updates, test, and implement changes and/or enhancements in compliance with the Change Management Policy.
• Execute system integration testing and subsequent implementation of system upgrades, hotfixes, and patch releases.
• Support and administer the e-Statements dispatch system for daily and monthly statements, depending on their cycle.
• Ensure processes and procedures for all key activities are documented and updated accordingly.
• Coordinate interventions by vendors.
• Ensure that business systems are protected and secure and that policies, procedures, and guidelines for information processing and outputs are well documented, details available, and well understood.
• Strict adherence to all regulations, statutes, standards, practices, and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to compliance requirements.
• Ensure that root-cause analysis is carried out and documented in a knowledge base that is shared across the first-level team for all incidents.

Customer (20%)

• Ensuring high-level TAT on all customer issues by providing solutions to the issues raised.
• Communicate incidences, issues, and service disruptions.
• Provide 24-hour on-call support and supervise day-to-day support of the core system, e-channels, and all assigned business application systems.

Learning and Growth (10%)

• Achieve at least 40 hours of learning/training for both self and direct reports through e-learning, internal & external training activities.
• Actively seek to learn, grow, and stay abreast of current developments/trends in relevant technical/professional knowledge areas.

Job Specifications

Academic Qualifications

• A Bachelor’s degree in Computer Science, Information Technology, or a related field.

Professional Training

• ITIL
• Certifications in Microsoft systems, UNIX, or Oracle will be an added advantage.

Desired Work Experience

• Good understanding of the financial services and how IT contributes to the success of financial institutions.
• Sound knowledge of information technology and related support architectures.
• Experience with support of T24 Core Banking System and COB / EOD process.
• Minimum 1 year in an IT service support, systems analyst, or service management role within a large highly digitized organization managing mission-critical systems.

Technical Competencies

• Experience with Temenos Transact T24 and T24 Internet Banking Platform (Arc-IB).
• Knowledge of / experience with Temenos Application Framework for C (TAFC) and / or Temenos Application Framework for Java (TAFJ).
• Knowledge of / experience with DBMS such as SQL Server / MYSQL / DB2 / Oracle / Jbase.
• Experience in administering, enterprise support, and implementation of WebLogic, JBoss, or Tomcat application servers.
• Proficiency in configuration of JMS resources Queues, JDBC connection pools, and data sources for WebLogic/JBoss server instances.
• Proficiency in web programming languages such as PHP, Java, C#.

Behavioural Competencies

• Value service and diversity through being sensitive to clients' needs by providing efficient and equitable service, involving clients in the resolution of problems which affect them.
• Perseverance in handling tasks till completion, particularly in the face of obstacles or other trying circumstances.
• Results and Achievement Oriented: strives to achieve results, enjoys being measured, and judged by the quality of IS support.
• Resilience and Tenacity: able to sustain motivation and commitment to goals in good times and bad with the ability to work under pressure and withstand work-related stress.
• Ability to explain difficult concepts to non-technical users.
• Provides guidance and support to users to maximize system capabilities and user knowledge.

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Job Purpose Statement

The purpose of this role is to ensure that ATMs, Cash Depositors, Teller Cash Recyclers, card management systems, card production systems/hardware, and other related card support applications are implemented and supported effectively. This ensures reliable customer service, secure information handling, and adherence to Service Level Agreements (SLAs) for uptime and performance. The role also includes delivering new initiatives and projects related to the supported systems.

Key Accountabilities (Duties and Responsibilities)

Application Development – 30%

• Provide second and third level technical and application support for ATM and card product systems.
• Facilitate performance tuning, application upgrades, documentation, and system optimization to ensure excellent user experience and customer service.

Incident / Problem Management – 40%

• Resolve service interruptions promptly and effectively in accordance with defined SLAs.
• Ensure 24-hour on-call support for the ATM network and central systems, and implement remedial actions to maintain service levels.

Change Management – 10%

• Collaborate with EPM, system vendors, TSYS, Tieto, VISA, MasterCard, EFT Corp, NCR, etc., for escalations, system upgrades, and change requests to meet regulatory requirements.

IT Governance and Security – 10%

• Ensure key system configurations generate and maintain audit trails for changes in sensitive databases.

Business Continuity Management – 10%

• Identify areas lacking disaster recovery (DR), collaborate with IT Infrastructure and Core Systems Manager to implement mitigation strategies, and document DR procedures.

Job Specifications

• A Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of three (3) years of hands-on experience in the installation, configuration, support, and troubleshooting of CMS applications across all layers. Preference will be given to candidates with experience in PRIME and ONLINE systems.
• Experience supporting core banking systems, particularly T24, is an added advantage.
• Demonstrated expertise in supporting banking channels such as mobile banking, internet banking, and ATMs.
• Proficient in SQL scripting.
• Strong background in systems analysis, design, implementation, and support.
• Working knowledge of PCI-DSS and other card industry security standards.
• Solid understanding of banking operations, business unit processes, and business impact analysis.
• Proficient in operating systems, especially Linux, UNIX, and Microsoft platforms.
• Familiarity with Host Security Modules (HSMs).

Technical Competencies

• In-depth understanding of card industry standards and operations, including PCI-DSS compliance.
• Strong technical skills in supporting card systems, business systems, and ATM products to ensure high-quality service delivery.
• Ability to design and guide application architecture in alignment with enterprise architecture standards.
• Sound knowledge and application of banking policies, procedures, and compliance requirements.
• Capacity to ensure that all managed application platforms remain current with technological advancements to safeguard IT investments.
• Ability to define, analyze, plan, measure, and enhance the availability of payment systems, ensuring they meet agreed service availability targets.

Behavioral Competencies

• Excellent interpersonal skills for effective communication and stakeholder management, both internally and externally.
• Self-driven with the ability to foster open communication, teamwork, and a customer-centric culture.
• A collaborative team player capable of working independently with minimal supervision.
• Adaptability to evolving systems, technologies, and procedures.
• Strong planning and organizational skills to manage tasks and deliverables efficiently.
• High attention to detail and commitment to quality, ensuring consistently high standards in task execution.