Job Vacancies at Oasis Outsourcing

Responsibilities:

• Manage ~170 customer accounts representing $500K–$1M in monthly revenue through portal-based invoicing and collections.
• Receive invoices automatically from internal systems and upload them into customer-specific portals accurately and on time.
• Navigate and process invoicing across multiple third-party and customer platforms, including:
• Ariba
• Coupa
• Taulia
• Transcepta
• Aeroxchange
• Jaggaer
• Other client specific portals
• Exostar (nice-to-have; typically requires background checks)
• Collaborate with the internal Customer Care team to resolve disputes, discrepancies, and rejected invoices.
• Conduct regular audits to ensure consistent, accurate, and compliant invoice uploads.
• Monitor aging reports and support ongoing collections efforts to drive timely payments.

Skills & Experience:

• Hands-on experience with invoicing and collections in customer or third-party portals (specific experience with listed platforms highly preferred).
• Strong understanding of A/R processes, collections, and dispute resolution.
• High attention to detail with the ability to manage high-volume, deadline-driven invoicing tasks.
• Strong organizational and auditing skills to ensure compliance and accuracy.
• Excellent communication and teamwork skills for working with internal teams and external customers.
• Proficiency in Microsoft Excel and ERP/accounting systems is a plus.

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The Benefits Specialist supports employees and clients by handling daily benefits-related inquiries via email and phone. Responsibilities include processing life events, eligibility questions, ID card requests, coverage confirmations, and disability forms. The role also involves resolving payroll deduction issues, assisting with Open Enrollment, and maintaining benefits databases.

Key Responsibilities:

• Respond to employee inquiries via phone, email, and task systems.
• Process benefit claims (life, STD, LTD) and update enrollments.
• Maintain accurate payroll deductions and resolve discrepancies.
• Handle qualifying life events and manual enrollments with carriers.
• Support Open Enrollment tasks and generate reports.
• Assist with audits, unpaid claims, and carrier communications.
• Participate in special projects and adhere to KPIs and SLAs.

Skills & Qualifications

• Strong customer service and organizational skills.
• Proficiency in Office tools and HR systems (e.g., Prism HR).
• Advanced English (90% proficiency).
• Degree in Business Administration or Accounting preferred.
• 3–5 years of experience, including 2+ years in Benefits Administration.