Job Vacancies at Standard Bank Group

Job Purpose

As part of the Engineering Control team and working closely with the IT Information Security team, support in managing all aspects of Technology governance and compliance framework in Stanbic Bank Kenya. This includes accountability for regulatory compliance, ensuring full alignment with the requirements of Risk, Audit, Legal and Compliance, and conformance to Group Technology standards.

Key Responsibilities/Accountabilities

• Build Regulatory Compliance Understanding
  • Ownership of the IT regulatory compliance framework.
  • Working closely with the Legal, Compliance and Risk teams and external experts where necessary, maintain an up to date view of relevant regulatory requirements.
  • Working with Legal and Compliance to ensure that any regulatory reporting requirements, for example in response to a breach, are well understood.
  • Implement and manage processes to ensure compliance.
• Own and Implement IT Policies and Procedures
  • Own all country IT policies, ensuring alignment with Group IT and manage the ongoing review and adoption by the various stakeholders.
  • Ensure IT policy documents are reviewed in line with governance and regulatory requirements.
  • Ensure processes are in place to monitor, and where appropriate, report on compliance.
  • Ensure online access to relevant and up to date IT policies and procedures
• Third Party Risk Management
  • In collaboration with other key stakeholders within the Engineering unit, implement the Third Part Risk Management framework.
  • Ensure Third Party Risk Assessments are conducted in conjunction with Procurement team and other key stakeholders.
• Operational Governance and Risk Management
  • Help define and manage the governance framework within the Engineering Operating model.
  • Undertake Risk and Control reviews for all the Technology functions within the Engineering unit
  • Support the Head of Engineering Control in the preparation of documentation for various governance committees and help manage actions as required.
  • Facilitation of the Information Risk Remediation plan and Risk Control Self
  • Assessments (RCSA) in collaboration with all the risk functions.
  • Oversight and management of internal and external audit processes as required.
  • Provide IT Governance and Compliance input into projects and initiatives
  • Ensure audit findings are adequately monitored and addressed.

Preferred Qualification and Experience

• A Bachelor’s degree in Information Management or Computer Science or Data Governance or Information Security
• Total number of years’ experience: 3 – 4 years in similar role
• Other Minimum Qualifications, certifications or professional memberships
• • Certified Information Systems Auditor
• • Certified Information Systems Security Professional or Certified Security Analyst
• Working within an information or data governance function with two years’ experience leading a data and/or security governance programme.
• Demonstrated knowledge of data governance practices, business and technology issues related to management of enterprise information assets and approaches related to data protection.
• Sound knowledge of industry-leading data quality and data protection management practices.
• Practical experience in the implementation of IT policies and procedures.
• Experience in the monitoring of IT risk and security controls to ensure compliance and business cyber-resilience.
• Experience liaising with Internal Audit and other oversight units on enforcing compliance with company policies and best practices.
• A good understanding of information management practices including information lifecycle management, data modelling, master data management and the conduct of business audits and requirements gathering.

go to method of application »

Job Purpose

Provide strong management and operational support to the Manager Trade Operations.

Key Responsibilities/Accountabilities

• Efficient and Effective Delivery in business unit
  • Understanding the overall Bank Strategy and how Trade Operations – fits into the overall Bank’s strategy;
  • Drive and role model a superior client orientated culture within Trade Operations in particular;
  • Monitor work volumes and processes and continually recommend improvements and adaptations to existing systems, processes and structures to ensure current and future sustainability of quality service;
  • Support the manager to develop client instruction processing standards for implementation within trade department;
  • Carry out supervisory responsibilities in accordance with bank’s policies and applicable guidelines;
  • Keep abreast of best practices (locally and internationally) and make appropriate recommendations within the Trade team;
  • Communicate job expectations to direct reports; planning, monitoring, appraising and reviewing job contributions to the wider Bank Strategy;
  • Ensures that throughput is maximised throughout the Trade area by implementing principles of Lean manufacturing and Six Sigma;
  • Ensures effective, efficient and optimal utilisation of all resources (human and capital) to be responsive to competitive pressures, changing market conditions, client needs and business strategies;
  • Ensuring that a high standard of communication with the business unit is maintained.
  • Analysing and converting client complaints and queries to service improvement initiatives.
  • Effectively manage queries and complaints that are received within Trade operations ensuring adherence to set service levels.
  • Ensure appropriate procedures are documented for processing all transactions types within Trade unit.
  • Optimise the risk profile in the business units
  • Identify the major risks faced by the unit and ensure that the required controls are in place to monitor and reduce exposure.
  • Champion a high level of risk awareness in the unit aimed at upholding a high, risk culture amongst unit staff that fosters responsiveness, confidence, courage and doing the right things all the time (zero tolerance for non-adherence to Bank policies, procedures and guidelines;
  • Inculcate a culture of “Get it Right First time” - zero errors and no customer complaints;
  • Ensure the operational risk framework, standards and other risk principles are adopted by the unit i.e. Risk and Control Self Assessments (RCSA’s), Key Risk Indicators (KRI’s), Business Continuity Management (BCM), Information Risk, IT Risk and Risk Assurance;
  • Identify major risks affecting the unit and take necessary steps to measure, monitor and control accordingly noting to implement appropriate remedial action;
  • Limit potential losses to the bank by ensuring that laid-down processes and procedures are adhered to;
  • Ensure all suspense and operational accounts under assigned units are reconciled at required frequencies and that reconciling items are dealt timely and correctly;
  • Ensure that revenue recoveries are done in a timely manner for services provided;
  • Ensure detailed analysis of incidents is conducted and remediation actions implemented to prevent recurrence;
  • Review and evaluate internal controls and propose appropriate recommendations for any changes and/or enhancements to the existing control framework;
  • Ensure agreed remedial actions adequately address internal control deficiencies and thereafter ensure regular follow up to ascertain execution and effectiveness;
  • Ensure Satisfactory audit ratings and closure of all action plans arising from risk assessments, ops risk reviews, internal and external audits and regulatory inspections to improve the control environment.
• Change Management and Continuous Improvement
  • Support business process re-engineering to ensure that processes are lean, efficient and effective through the elimination of non-value adding activities and identification of opportunities that support/drive the migration of transactions to economically viable alternative electronic delivery channels.
  • Aid in identifying high impact projects/programs/initiatives within the line of business with a view to continuous improvement.
  • Ensure value adding assessments of projects/programs/initiatives are conducted to ensure identified risks are appropriately mitigated prior to the projects/programs/initiatives going live.
• Compliance Management
  • Ensure that service standards provided for in the Banking Sector Charter are adhered to.
  • Ensure implementation and adoption within assigned portfolio of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes monitoring and identifying any material compliance related breaches and escalating them to line management and the Compliance Office.
• People Management
  • Ensure continuous evaluation of productivity of assigned staff is undertaken to determine optimal resourcing.
  • Evaluate and manage the performance of direct reports to achieve a high standard of competence, motivation and service orientation, focusing on the development and retention of talent.
  • Drives a performance management and career development culture through proactive coaching and mentoring of staff and motivating in regular team and one-on-one meetings to ensure optimal performance and minimise staff turnover rate
  • Ensures that resources are skilled across the different processes to enable cross product and cross function workload balancing;
  • Identify strengths and development areas and ensure that staff receive adequate training intervention aimed at ensuring staff are appropriately skilled to do their jobs.
• Stakeholder Management
  • Builds and maintain credible and value adding relationships with stakeholders, including executives, peers, internal and external partners.
  • Partners with management and Business Heads to identify customer service expectations, agree SLAs and align to the Customer Value Proposition in order to deliver an appropriate client service
• Collaborates with other areas through continuous interactions to ensure that best practices are implemented, and a standard approach is followed.
  • Reporting to various governance committees
  • Provide relevant, accurate and timely reporting to senior management, governance committees and the regulator.
  • Partner with business units to oversee the optimization of business processes to increase operational efficiency.
  • Identify, implement and evaluate projects that have a medium to high impact on customer experience
  • Quality Management System in line with ISO Standards– ISO 9001:2015
  • Ensure the promotion of exceptional client experience throughout the organisation.

Preferred Qualification and Experience

• First Degree in Business Commerce
• Certified Trade Specialist
• At least three years of experience at middle/senior level management within a front-line function preferably Corporate Banking and Operations functions. Practical and deep knowledge of Trade and must be fully conversant with its associated risks and process improvement concepts.