Job Vacancies at Summit Human Resource & Marketing Consultant

Key Responsibilities:
Operational & Service Leadership:

• Provide full oversight of all daily front and back-of-house operations, ensuring flawless execution from opening to closing.
• Enforce the highest standards of service, guest experience, and brand protocols.
• Ensure timely opening and closing procedures are followed.
• Masterfully manage table turns, reservation flow, and overall floor readiness to maximize revenue and efficiency.
• Act as the final point of escalation for guest feedback, resolving issues promptly and turning challenges into opportunities for loyalty.

Strategic Team Leadership & Development:

• Supervise, mentor, motivate, and lead a high-performing team including waiters, hosts, bar staff, and support staff.
• Conduct daily briefings, manage shift allocations, and provide continuous performance oversight and coaching.
• Recruit, train, and onboard new employees in line with company standards.
• Oversee all HR functions for your team, including scheduling, attendance, conflict resolution, and fostering a positive, productive culture.

Financial Management & Business Acumen:

• Take ownership of daily financial procedures: cash handling, POS reconciliations, and banking procedures.
• Analyse sales performance, track key operational KPIs, and implement strategies to drive profitability.
• Manage inventory, control stock wastage, and enforce rigorous cost-control measures across all departments.
• Play a key role by assisting in budgeting, forecasting, and preparing detailed weekly/monthly management reports.

Inventory & Supply Chain Management:

• Monitor stock levels for food, beverages, and supplies, placing and tracking orders with suppliers.
• Place and follow up on orders with approved suppliers.
• Conduct regular inventory counts and ensure proper stock rotation to minimize loss.
• Prevent stock-outs, over-ordering, and unnecessary wastage.

Compliance, Safety & Facility Management

• Guarantee 100% compliance with all health & safety, food hygiene (Public Health), NEMA, and licensing regulations.
• Monitor hygiene practices in line with public health inspections.
• Maintain updated licenses (liquor license, food handler certificates) and ensure the venue adheres to county by-laws.
• Oversee facility maintenance, equipment repairs, and ensure all operational licenses are valid and displayed.

Guest & Customer Experience & Brand Ambassadorship:

• Champion the guest experience, ensuring consistent service delivery that builds repeat business and a strong reputation.
• Address any service failures and implement preventive measures.
• Proactively gather and act on guest feedback to continuously improve our offering.
• Serve as the brand’s ambassador, upholding our identity, ambience, and core values in every interaction.

Menu & Product Coordination:

• Collaborate closely with the Head Chef on menu planning, specials, and maintaining the highest standards of food quality and presentation.
• Ensure accurate menu descriptions and pricing are reflected in POS and printed materials.
• Monitor food quality and consistency through regular checks.

Events & Cross-Department Coordination:

• Spearhead the planning and execution of special events, promotions, and private functions to boost revenue.
• Manage special nights, promotions, or collaborations with entertainers.
• Ensure seamless coordination between kitchen, bar, and service teams, especially during peak times and events.

Technology & Systems Oversight:

• Oversee all technology systems, including POS operations, user permissions,
• Ensure digital ordering, M-Pesa STK push payments, and online reservations functions run smoothly.

Reporting & Management Communications:

• Prepare and present comprehensive daily sales reports, shift summaries, and incident logs to senior management, providing data-driven insights and actionable solutions.
• Communicate operational issues promptly to senior management and propose solutions.
• Implement management directives and track progress on actions items.

Minimum Qualifications and Requirements:

Essential Requirements:

• A proven track record with a minimum of 5-7 years in a Restaurant Management role, preferably within a high-volume, fast-paced environment.
• Degree in Hospitality Management, Business Administration, or a related field.
• Strong Financial Acumen: Demonstrable experience in managing budgets, controlling costs, conducting inventory, and understanding key profit & loss drivers.
• Exceptional Leadership Skills: Proven ability to recruit, train, mentor, and lead a diverse team of front and back-of-house staff.

go to method of application »

Job Summary

• We are looking for a dynamic, results-driven Bartender/Barista/Mixology who will primarily be responsible for the smooth operation of the bar and Coffee shop which include assisting in the preparation and serving of beverages, maintaining cleanliness and organization in the bar area, and providing excellent customer service to patrons with the highest possible professional standards with our client policies, procedures and standards established to ensure maximum customer satisfaction.

Key Responsibilities:

• Assist in preparing and mixing drinks according to recipes and customer preferences. This includes pouring and measuring ingredients accurately.
• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up-sell alternatives.
• Up-sell or promote all specials advertised in the outlet as well promoting slow moving items.
• Maintaining Expresso machines, grinder, coffee machine and other equipment by cleaning, troubleshooting and scheduling repairs.
• Preparing and serving beverages such as coffee, espresso-based drinks , tea and other speciality drinks.
• Ensure timely service and attend to any customer inquiries or concerns promptly.
• Interact with customers in a friendly and professional manner, taking drink orders, and providing recommendations when necessary.
• To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
• Assist in monitoring beverage inventory levels and informing senior staff when supplies need to be replenished.
• Adhere to all relevant health and safety regulations and company policies, including responsible alcohol service practices.
• Collaborate with other bar staff and servers to ensure efficient operations during peak hours.
• Take opportunities to learn and improve your skills under the guidance of experienced bartenders.

Qualifications and Skills

• A Diploma/Certificate in food and beverage service or related field.
• Minimum 4 years’ experience as a bartender/ Barista
• Possess excellent knowledge of and serving drinks with knowledge of alcoholic & non-alcoholic beverages, in-mixing, garnishing and food pairings
• Should have a wide scope of beverage knowledge and be able to mix and match ingredients in order to create classic and innovative drinks in accordance with customers’ needs and expectations.
• Should possess’ ability to stay guest-focused, provide an excellent guest drinking experience and operate the point-of-sale register system.