Job Vacancies at SunCulture Kenya Ltd

About Role

Reporting to the Director of Innovation, the Business Operations Junior Associate will provide oversight and troubleshooting for all processes from customer facing, fulfillment, and support to the finance and accounting team to administer loans. This is a fixed term role for 6 months.

Key Responsibilities

• Process Oversight: Monitor and troubleshoot all processes related to customer facing interactions, fulfillment, and loan administration.
• Customer Communication: Communicate directly with customers and other stakeholders to troubleshoot issues and resolve data gaps.
• Data Analysis: Perform reconciliations and data analysis in Excel.
• Cross-Functional Support: Provide support to the finance and accounting team in administering loans.
• Documentation: Maintain accurate records of all activities and communications.
• Problem Solving: Identify and resolve operational issues in a timely manner.
• Reporting: Generate reports on operational activities and performance.

Does this sound like you?

• A Diploma or Degree in Business Administration, Finance, or a related field.
• Proven track record in disciplined and detail-oriented execution of tasks in a wide array of systems.
• Ability to communicate directly to customers and other stakeholders to troubleshoot issues and data gaps.
• Ability to perform reconciliations and data analysis in Excel.

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About Role

Reporting to the Director of Innovation, the Data and Operations Intern will be responsible for creating reports, analyzing data, and providing near real-time insights to evaluate trial performance and identify areas for improvement. This is a fixed term role for 6 months.

Key Responsibilities

• Data Analysis: Analyze operational and trial data to identify trends, patterns, and insights.
• Reporting: Create and maintain regular reports on trial performance, sales, customer conversion, and other key metrics.
• Real-Time Insights: Provide near real-time analysis and insights to support decision-making and adjustments to ongoing trials. Example include but are not limited to:
  • Sales Outlet Analysis: Identify potential new sales outlets and analyze the number of additional customers that could be reached.
  • Customer Conversion Analysis: Analyze customer data to identify which types of customers convert and which do not, providing insights into why.
• Data Updates: Ensure data accuracy and update databases as needed.
• Problem Solving: Identify and address data discrepancies and operational issues.
• Documentation: Maintain clear and accurate documentation of data analysis and reporting processes.

Qualifications:

• A Bachelor's Degree in a Data or Data Science related field.
• Proven track record of translating data into actionable insights.
• Self-starter with an internal drive to find meaningful information from data.
• Strong analytical and problem-solving skills.
• Proficiency in data analysis tools and software (e.g., Excel, SQL, Python, R).
• Excellent communication and reporting skills.

Does this sound like you?

• A Bachelor's Degree in a Data or Data Science related field.
• Proven track record of translating data into actionable insights.
• Self-starter with an internal drive to find meaningful information from data.
• Strong analytical and problem-solving skills.