Junior Business Operations Associate at SunCulture Kenya Ltd

About Role

Reporting to the Director of Innovation, the Business Operations Junior Associate will provide oversight and troubleshooting for all processes from customer facing, fulfillment, and support to the finance and accounting team to administer loans. This is a fixed term role for 6 months.

Key Responsibilities

• Process Oversight: Monitor and troubleshoot all processes related to customer facing interactions, fulfillment, and loan administration.
• Customer Communication: Communicate directly with customers and other stakeholders to troubleshoot issues and resolve data gaps.
• Data Analysis: Perform reconciliations and data analysis in Excel.
• Cross-Functional Support: Provide support to the finance and accounting team in administering loans.
• Documentation: Maintain accurate records of all activities and communications.
• Problem Solving: Identify and resolve operational issues in a timely manner.
• Reporting: Generate reports on operational activities and performance.

Does this sound like you?

• A Diploma or Degree in Business Administration, Finance, or a related field.
• Proven track record in disciplined and detail-oriented execution of tasks in a wide array of systems.
• Ability to communicate directly to customers and other stakeholders to troubleshoot issues and data gaps.
• Ability to perform reconciliations and data analysis in Excel.