Job Vacancies at World Vision

Fleet Supervisor

Reporting to : Support Services Manager

Grade Level : 13

Purpose of Position

Provide overall supervisory of the World Vision Kenya fleet ensuring promotion of efficiency and effective business process that increase fleet values and benefit through timely and effective fleet planning, selection, right sizing, operation and retirement in a manner that promotes continuous improvement and innovation in line with WV’s standards and guidelines and ensures alignment with applicable Government policies and strategies. In order to perform this role effectively, the position holder must be able to effectively communicate and demonstrate World Vision’s Christian ethos, values and strategies as outlined in Our Promise.

Major Responsibilities

Fleet Management 50%

• Ensure effective utilization of WVK Fleet through proper planning and itinerary management
• Undertake technical evaluation of fleet needs as per policy and procedures.
• Continuously review fleet policy and procedures and ensure its enforcement
• Provide day to day supervisory to fleet needs and operation.
• Work with regional drivers and ensure all vehicles expenses are loaded to fleet management system.
• Develop and measure fleet KPI continuously to a certain efficiency
• Create and maintain fleet inventory in the FMS with all relevant documents for easy access and retrieval.
• Customize fleet procurement as informed by terrain around WVK program area.
• Continuously promote technology to enhance fleet efficiency
• Coordinate selection, Procurement, installation and management of fleet tracking devices for effective operations.
• Automate and standardize fleet fuelling with good controls that are informative.
• Ensure that all vehicle have specific fueling cards with tags with specified parameters and fuel utilization monitored for efficiency and to avoid any incidences of fraud or wastage
• Facilitate procurement of Insurance for all vehicle and motor bikes
• Advice management on vehicle replacement and disposal
• Ensure timely payment of Fleet Service Providers
• Support Regional liaison officers and all drivers on the technical vehicle needs ensuring efficiency and effectiveness
• Ensure compliance of all policies and standards by all drivers
• Ensure proper records and reporting for all vehicles and journeys made

Fleet Maintenance 25%

• Ensure that the organization engages reputable service providers to conduct fleet maintenance
• Liaise with all service providers to ensure that they provide effective and efficient services
• Carry out technical evaluation of service, maintenance and repairs quotations from suppliers
• Monitor and evaluate insurance repairs and reduce lead time

Team Management and Supervisory 20%

• Provide supervisory services to all drivers at the National office and remotely in the field through their line managers ensuring that qualified drivers are recruited, understand their role and deliver as required
• Establish robust facilitation schedule and assign tasks to drivers to ensure staff and visitors are facilitated to perform their duties accordingly
• Conduct technical capacity assessment of drivers based on the common trend of incidence and parts replacement
• Identify capacity gaps and conduct training to ensure all drivers are performing at optimal levels of competence
• Undertake product training on new vehicle systems
• Conduct fleet safety training to mitigate accident
• Equip drivers with relevant tools and equipment’s to support service delivery
• Expose drivers to international events.
• Respond to all technical drivers demands on fleet as they experience with the aim of increasing their vehicle knowledge
• Ensure all driver have all documentation required and approved logs for all vehicle movements

Others 5%

• Participate in committee & Task forces requiring security input or guidance.
• Any other duty that may be assigned by the supervisor or designee

Knowledge, Skills and Abilities

• Diploma in automotive engineering or transport & logistics a related field from a recognized institution coupled with 8 years’ experience or a degree in automotive engineering, Operations, or related field with 7 years’ experience
• A degree in transport, logistic or operations management or related field is an added advantage
• Minimum of 7 years’ experience in fleet management three of which must be in supervisory levelValid driving license with class A, B, C and E
• Training in defensive driving from a recognized institution
• Training in First Aid
• Computer skills, including proficiency in MS Office suite
• Ability to conduct minor motor vehicle diagnosis and trouble shoot
• Knowledge of transport regulatory acts/Law
• Business oriented mind set
• Track record demonstrating high integrity, reliable and dependable
• Excellent communication skills
• Networking and influencing skills
• Ability to work with minimal supervision.

License, registration, or certification required to perform this position:

• Valid Driving license
• Basic knowledge of vehicle maintenance
• Automobile Association of Kenya competence certification.
• Occupational Trade Test II for drivers
• Current Certificate of Police clearance

Technical Skills & Abilities:

• Fluency in English.
• Experience in troubleshooting, diagnosis and repair of modern vehicles
• Experience in supervision skills, including training, mentoring and supporting staff
• Excellent written and verbal communication skills, including report-writing and formal communication skills.
• Excellent computer skills, including proficiency in MS Office
• Strong negotiation skills.
• Cross-cultural sensitivity, flexible worldview, and ability to work with a wide range of people from different backgrounds.
• Emotional and spiritual maturity and ability to lead a team of professionals.
• Good understanding of World Vision and Sphere relief standards.
• Ability to exhibit exemplary lifestyle as interpreted in specific local cultural context.

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Reporting to : Support Services Manager

Grade Level : 11

Purpose of Position

To ensure smooth facilitation and transportation of staff and partners and carry out administrative tasks of sorting mails and parcels, recording, distribution and other tasks to ensure efficient administrative support to World Vision Kenya.

Major Responsibilities

Administrative Support Services 40%

• Facilitate receipt, recording and distribution of parcels and mails
• Safe guard and filing of all documents generated in the Administration department.
• Support the Administration manager in preparation of documents needed for supplier payments, and forwarding them to Finance for payment.
• Keep vehicle movement log book up to date.
• Support in retrieval of documents during audits
• Prepare monthly and other vehicle reports and file copies of the same after approval.
• Forward all invoices, receipts and fuel returns to fleet management for payment process.
• In case of accident/ incident, notify the fleet office and forward detailed reports and necessary documents for claim processing
• Facilitate delivery of goods from suppliers/ stores to the field offices
• Carry out office errands as directed by the supervisor
• In collaboration with Administration department liaise with service providers to ensure quality services

Staff & Visitors Facilitation 40%

• Timely facilitation of staff to and from work and to other official duties.
• Ensure courteous facilitation of visitors, partners and donors to the field and other official engagements.
• Ensure safety of staff, vehicle and other road users while on a trip
• Ensure mobilization of all resources necessary for safe and effective staff facilitation
• Work with respective staff to plan and coordinate field facilitation services.

Vehicle Maintenance and Management 15%

• Ensure vehicle cleanliness all the time.
• Keep vehicle movement log book up to date.
• Check mechanical and operational soundness of the vehicle.
• Ensure that the vehicle allocated to you has all the necessary safety and security equipment.
• Ensure that the vehicle is serviced and maintained as recommended by the manufacturer.
• Check and ensure that all vehicle tools and accessories are in place and in good working condition.
• Undertake minor repairs and recommend for major vehicle repairs.
• Ensure that vehicles are parked in secure areas when travelling
• Keep abreast of traffic laws and ensure adherence.
• Surrender vehicle keys and fuel card to the fleet office at the end of every trip
• Report all vehicle malfunctions to the fleet office.
• Initiate procurement process for all motor vehicle repairs and maintenance.
• Ensure display of insurance certificate sticker in the vehicles allocated to them.
• Facilitate annual government inspection of vehicles allocated to you as may be necessary.

Others 5%

• Attend and actively participate/lead trans teams, group devotions, chapel and other events.
• Coordinate and participate in roll out and implementation of departmental initiatives
• Participate in committees and taskforces, as assigned
• Perform any other duties assigned from time to time.

Knowledge, Skills and Abilities

• Diploma in Business Management or related field from a recognized institution
• At least five years’ experience administrative work and in driving class A (Motor omni bus), B, C and E vehicles with safe driving record.
• Computer skills, including proficiency in MS Office suite
• Valid driving license with class A, B, C and E
• Valid driving license with class A, B, C and E
• Basic knowledge of vehicle maintenance
• Automobile Association of Kenya competence certification.
• Current Certificate of Police clearance
• Training in automobile engineering is an added advantage
• Training in defensive driving from a recognized institution
• Training in First Aid
• Ability to conduct minor diagnosis and trouble shoot
• Knowledge of transport regulatory acts/Law
• Experience in Nairobi city driving and be conversant with the entire country road network
• Track record demonstrating high integrity, reliable and dependable
• Excellent communication skills
• Ability to work with minimal supervision.

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PURPOSE OF THE POSITION:

This role will have a significant global impact developing the vision and leading the design and implementation of our global digital experiences, products and ecosystems to differentiate World Vision around the globe. This role will be responsible for elevating and integrating our digital experiences across the marketing funnel (from awareness and consideration, to acquisition and all along the donor journey) to deliver a distinctive, consistent brand expression that delights donors and supporters across the globe, and brings to life the stories of children and their communities lifted up out of poverty in some of the world’s toughest places.

With your proven success leading digital CX transformation, combined with your outstanding collaborative leadership, through this role you can truly be a change-maker in the world each and every day!

Working across the globe with marketing leaders, product leaders, brand leaders and external agencies, the role will be accountable for leading development and implementation of a compelling digital CX vision and design strategy that delivers break through experiences connecting supporters, donors and the vulnerable children and communities that we serve.

World Vision is the largest child-focused private charity in the world. Together with our supporters, we’ve impacted the lives of over 200 million vulnerable children by tackling the root causes of poverty.

Engaged in the most relevant critical issues of our day, in the time it takes to read this sentence, World Vision will have reached 50 new people with needed knowledge, supplies or resources to help them protect themselves and their families from the devastating effects of the coronavirus pandemic.

Through World Vision every 60 seconds…a family gets water…a hungry child is fed…a family receives the tools to overcome poverty.

KEY RESPONSIBILITIES:

• Lead development and implementation of a compelling digital CX vision and design strategy that drives brand value and, above all, meaningfully connects supporters, donors and the vulnerable children and communities that we serve.
• Lead end to end digital experience design for all global product lines, ecosystems and marketing offers, in partnership with global product owners; translate business priorities into marketing technology design strategy and oversee execution working in collaboration with designers and engineers.
• Ensure target audiences are central to all strategy, design and operational decisions driven by donor insights and unleashing the power of dynamic listening and social analytics to help digital marketing efforts better achieve the three primary business objectives— acquire more donors, retain current donors and build brand value – with an agile test and learn mindset.
• Collaborate with leaders in product and engineering to measure product quality and make sure it meets quality standards for release, provide guidance on measuring outcomes, and analyze and monitor qualitative and quantitative data on usage and optimization to shape and evolve the vision.
• Develop and lead implementation of an enterprise wide Martech road map, in partnership with fundraising and IT leaders across the globe, and the state-of-the art capabilities required to deliver; co-lead senior executive global steering group overseeing delivery.
• Motivate and inspire others, from team members to executive level, by communicating your aesthetic, technical, and design visions through compelling written, verbal and graphical presentations.
• Contribute as a vital member of a passionate, world-class global team dedicated to Hope, Joy and Justice for ALL children!

KNOWLEDGE, SKILLS AND ABILITIES:

• 10-15 years in IT, Marketing, or Digital functional areas, including 5+ years in CX-focused leadership roles of digital products and ECommerce sites at scale.
• Extensive experience leading UX design to develop and deliver best in class customer experiences.
• Experience working with marketing, brand, engineers and product managers to drive design strategy, vision, execution and results to achieve business objectives.
• Experience collaborating with product and program management to build detailed product and technical roadmaps that consistently meet budget/time expectations.
• A proven digital leader, fluent in managing large cross-functional MarTech developments in fluid agile teams.
• Awareness of the latest MarTech landscape and product sets as they related to user and customer experience projects.
• Experience leading leaders and independent, high performing teams with demonstrated understanding of modern software development and infrastructure tools, processes, and practices, including Agile Development, Cloud, DevOps.
• Exceptional analytical skills with a track record of improving UX KPIs to drive business results.
• Exceptional relationship and influencing skills, able to win the confidence of a broad range of different stakeholders including leaders from a variety of cultural and professional backgrounds, and developing high-performing virtual global teams.
• Significant experience leading change in a complex environment.
• Qualification in and significant experience with the practical project application of best-practice CX and UX methodologies (such as Design Thinking, Double Diamond, etc.)
• Bachelor’s degree in Marketing, Computer Science, Information Systems or a related field is required; Master’s degree preferred

Preferred:

• A digital marketing native with skills across the whole funnel of digital marketing, especially in global consumer-facing environments.
• Experience using customer data, CRM, segmentation, and marketing automation to drive engagement.

Work Environment/Travel:

• Ability and willingness to travel internationally up to 30% of the time (when Covid 19 restrictions lifted).