Jobs at Accor

The Housekeeping Manager is responsible for ensuring the highest standards of cleanliness, hygiene, and presentation across all guest rooms, public areas, and back-of-house areas, while leading the housekeeping team to deliver exceptional guest experiences in line with brand standards.

Operational Management

• Oversee daily housekeeping operations for guest rooms, public areas, laundry, and back-of-house spaces.
• Ensure rooms and public areas meet cleanliness, presentation, and hygiene standards at all times.
• Coordinate closely with Front Office and Engineering to ensure efficient room turnaround and maintenance reporting.
• Conduct regular inspections and corrective actions to maintain quality standards.

People & Leadership

• Lead, train, and motivate housekeeping supervisors, attendants, and public area teams.
• Prepare duty rosters and manage staffing levels in line with occupancy.
• Conduct performance appraisals, coaching, and disciplinary processes where necessary.
• Promote a positive, respectful, and inclusive work environment.

Financial & Cost Control

• Prepare and manage the housekeeping budget.
• Control costs related to linen, cleaning supplies, amenities, uniforms, and laundry operations.
• Monitor stock levels, prevent losses, and manage supplier relationships.
• Implement efficiency initiatives to reduce wastage and improve productivity.

Guest Experience & Quality

• Handle guest complaints professionally and ensure timely resolution.
• Ensure compliance with brand standards, SOPs, and guest satisfaction targets.
• Support VIP, long-stay, and special guest requirements.

Health, Safety & Compliance

• Ensure strict adherence to health, safety, hygiene, and environmental standards.
• Implement and monitor HACCP, infection prevention, and chemical handling procedures.
• Ensure compliance with labor laws, fire safety, and security procedures.

Laundry & Linen Management

• Oversee in-house or outsourced laundry operations.
• Ensure linen quality, par levels, and inventory control.
• Coordinate uniform issuance, repairs, and replacements.

Qualifications

• Diploma or Degree in Hospitality Management, Hotel Management, or related field.
• Minimum 5 years’ experience in housekeeping operations, with 2–3 years in a  managerial role.
• Experience in a branded or international hotel environment is an added advantage.

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• The Food & Beverage Manager is responsible for the overall management, performance, and profitability of all food and beverage operations. This role ensures exceptional guest experiences, compliance with brand standards, effective cost control, and strong team leadership across restaurants, bars, banquets, and events.

Operational Management

• Oversee daily operations of all food and beverage outlets, including restaurants, bars, room service, and banqueting.
• Ensure high standards of service quality, hygiene, health, and safety at all times.
• Monitor guest satisfaction and promptly address complaints or service gaps.
• Ensure compliance with company policies, brand standards, and local regulations.

Financial & Cost Control

• Prepare and manage departmental budgets, forecasts, and monthly reports.
• Control food, beverage, and labor costs to achieve profitability targets.
• Monitor stock levels, wastage, and purchasing to optimize cost efficiency.
• Analyze sales performance and implement strategies to maximize revenue.

People & Leadership

• Lead, coach, and motivate the F&B team to deliver consistent service excellence.
• Recruit, train, and develop team members in line with operational needs.
• Conduct performance reviews, manage disciplinary processes, and promote a positive workplace culture.
• Plan effective duty rosters while ensuring optimal staffing levels.

Menu & Concept Development

• Collaborate with the Executive Chef on menu planning, pricing, and promotions.
• Ensure menus meet brand standards, market trends, and guest expectations.
• Drive innovation in food, beverage, and service offerings.

Sales, Events & Guest Experience

• Support sales and marketing initiatives, including promotions, events, and activations.
• Coordinate with Sales & Events teams to deliver successful banquets, conferences, and special functions.
• Build strong relationships with suppliers, partners, and internal stakeholders.

Qualifications

• Diploma or Degree in Hospitality Management, Hotel Management, or related field.
• Minimum 5–7 years’ experience in food & beverage operations, with at least 2–3 years in a managerial role.
• Strong understanding of hotel F&B operations, cost control, and service standards.
• Experience in an international or branded hotel environment is an added advantage.