Jobs at AGL- Africa Global Logistics

The Key Account Manager (KAM) is responsible for building and maintaining strong relationships with key logistics and supply chain customers. This role focuses on driving business growth, ensuring high customer satisfaction, and coordinating operational and commercial solutions tailored to client needs.

Key Responsibilities:

• Account Management & Customer Relationship
• Serve as the primary point of contact for assigned key accounts in logistics and supply chain.
• Develop a deep understanding of the customer's business model, supply chain challenges, and logistics needs.
• Build long-term relationships and foster customer loyalty.
• Business Development & Revenue Growth
• Identify upselling and cross-selling opportunities within key accounts.
• Drive commercial negotiations and secure contract renewals and expansions.
• Operational Coordination
• Collaborate with internal teams (operations, warehousing, transport, SEZ) to ensure service delivery matches customer expectations.
• Monitor service KPIs, resolve operational bottlenecks, and escalate critical issues as needed.
• Reporting & Analysis
• Track account performance metrics (volume, revenue, profitability, service level).
• Prepare periodic business reviews and performance reports for clients and management.
• Provide market intelligence and customer feedback to support strategic planning.
• Compliance & Documentation
• Ensure customer contracts, SOPs, and service agreements are documented and adhered to.
• Stay informed of relevant regulations, customs requirements, and industry best practices.

KEY PERFORMANCE INDICATORS (KPIs)

• Revenue growth per account
• Customer satisfaction and retention
• Contract renewal rate
• Service level performance (claims, disputes etc.)
• Margin improvement

Profile

• Bachelor's degree in business, Supply Chain, Logistics, or related field.
• 5+ years of experience in key account management in logistics, freight forwarding, warehousing, or supply chain.
• Proven track record of managing B2B clients in sectors such as FMCG, Manufacturing, Pharma, Retail etc.
• Strong understanding of end-to-end logistics operations and supply chain dynamics

go to method of application »

Based in Mombasa and reporting to the Warehouse Operations Manager. The successful applicant will be responsible for the following key result areas: -

• Warehouse Operations & Inventory Management
• Monitor all daily count processes, ensuring accuracy, consistency, and timely resolution of discrepancies.
• Oversee stock take activities in line with SOPs and update relevant records promptly.
• Identify and close gaps in inventory management processes to improve accuracy and efficiency.
• Conduct spot checks in the WMS to validate that all stock movements are recorded promptly.
• Maintain records of variances and verify documentation for all product transfers between warehouses.
• Implement and enforce inventory control policies and procedures, including stock labeling standards.
• OPEX Coordination & Continuous Improvement
• Design, develop, and improve warehouse reporting templates to ensure accuracy, clarity, and alignment with performance KPIs.
• Coordinate and facilitate Daily Operational Review (DOR) meetings, ensuring action items are tracked, closed, and reported on time.
• Support the Warehouse Manager in designing, implementing, and monitoring OPEX structures within the warehouse, including process standardization, lean initiatives, and waste elimination programs.
• Monitor key performance indicators (KPIs) and drive root cause analysis for performance gaps, ensuring corrective actions are implemented effectively.
• Promote a culture of continuous improvement by training and coaching warehouse teams on OPEX tools such as 5S, Kaizen, Lean, and Six Sigma principles.
• System & Data Management
• Audit process and documentation flow to spot inconsistencies impacting stock accuracy.
• Ensure system inventory records (SPEED/WMS/SAP) align with physical counts.
• Track and interpret variances to improve forecasting and operational planning.
• QHSE & Compliance
• Report incidents and near misses promptly and conduct investigations using the 5 WHY methodology.
• Make at least 30 Safety Observations (SIRs) per month.
• Ensure all operational activities comply with SOPs, policies, and regulatory requirements.
• Conduct periodic audits of warehouse operations and recommend improvements.
• People Management & Stakeholder Engagement
• Maintain strong working relationships with internal teams and external stakeholders.
• Train and coach subordinate staff on inventory, compliance, and OPEX practices.
• Facilitate communication between warehouse teams to ensure operational alignment.

Profile

• Business Degree in Finance/Accounting or Operations/Supply Chain Management
• Professional Certification in CPA/ACCA/APICS/CIPS is an added advantage
• WMS experience is an added advantage
• 3 years' experience in External/Internal Audit, Supply Chain operations, Inventory Management, Compliance Management.
• Working Knowledge of SAP
• Experience with continuous improvement methodologies like six sigma, Lean, Kaizen is an added advantage