Jobs at Antara Health

The Role:

The Health Navigator will promote, maintain, and improve the health of Antara Health’s beneficiaries through screening, risk assessment, health management plan development and careful follow-up designed to engage and empower beneficiaries in the effective management of their own health.

The Health Navigator will be responsible for helping Antara Health’s beneficiaries understand who our partner healthcare providers are, the services they provide, the location of our partner healthcare providers, how Antara Health’s beneficiaries can access available health and wellness interventions, including nutritional services, physiotherapy services, fitness activities and adopt healthy behaviour. 

The Health Navigator will be our beneficiaries' partner throughout the entirety of the healthcare journey.

Key Responsibilities:

• Each Health Navigator is responsible for managing all clinical and administrative duties for her/his cohort of beneficiaries and their families with the highest degree of professionalism and discretion, including but not limited to the following:
• Establish trusting relationships with Antara Health’s beneficiaries and their families
• Maintain professional, caring, and regular lines of communication with Antara Health’s beneficiaries and their families
• Conduct onboarding interviews with each Antara Health beneficiary in her/his panel, including:
• Taking medical history
• Assessing health risk
• Schedule appointments for Antara Health’s beneficiaries with Antara’s partner health service providers, and provide appointment reminders
• Advocate for beneficiaries by ensuring they receive prompt and professional service, and be on standby for assistance should an issue arise
• Ensure that each Antara Health beneficiary in their cohort has a care management plan in place, noting key milestones and the timeline for achievement of said milestones.
• Follow-up with Antara Health beneficiaries via our omnichannel communication system to ensure appropriate understanding of health conditions and how the conditions need to be managed, and offer additional support as needed.
• Be knowledgeable about community resources appropriate to needs of Antara customers/families
• Serve as the point of first contact for any disputes, concerns, questions or suggestions regarding the quality, timeliness or appropriateness of service provision.
• Coordinate with internal teams to ensure that any action beyond the remit of the clinical team is addressed to ensure appropriate support and resolution of any beneficiary-related issues.

KEY DELIVERABLES:

• High quality virtual-first primary care
• Screen all beneficiaries
• Craft personalized management plans for all beneficiaries
• Maintain beneficiaries’ care management plans, track progress against goals, and highlight concerns or considerations that may need to be taken into account.
• Routine and effective ongoing care and follow-up through periodic touch points with beneficiaries to ensure that their wellness plan is on track.
• Beneficiary education
• Beneficiary empowerment
• Effective participation as part of the broader clinical team
• Follow up with partner providers for any critical and necessary information required to manage the beneficiaries’ case well, including care management plans, prescriptions, etc.
• Ensure prompt ordering and delivery of medication and lab tests to beneficiaries.
• Maintain a log of any issues that need resolution with regard to operations, feedback on service delivery, concerns raised by beneficiaries, payers and other stakeholders.

REQUIREMENTS:

• Nursing training with certification and registered with the Nursing Council of Kenya, with minimum 3 years’ full-time work experience, and current, valid license.
• Experience working in a community-based setting for at least 1 to 2 years preferred.
• Superior written and oral fluency in Kiswahili and English required. Oral fluency in local languages is important.
• Superior communication skills, including proven listening skills, and ability to communicate appropriately in a medical setting.
• Comfortable working in a dispersed team.
• Demonstrated proficiency in computer skills, including Microsoft Word, Excel
• Ability and willingness to provide emotional support, encouragement and motivation to beneficiaries
• Ability to treat beneficiaries and partners with the highest degree of respect and discretion.

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We're looking for a Member Experience Associate to help us provide excellent member support and help us accelerate adoption of Antara Health Navigation.

Responsibilities

• Understand member outcomes, service expectations and experiences, by communicating with customers and members, running NPS and gathering other feedback through appropriate channels.
• Represent the voice of the customers and members internally. As the steward of the member relationship, work cross-functionally with Marketing, Sales, Clinical, Finance and Administration, Product, and Engineering to ensure consistent and strong customer and beneficiary messaging is embedded in Antara’s processes.
• Collaborate closely with team members to support renewals and explore expansion opportunities.
• Effectively plan and prioritize member activities and requests to manage customer and member issues/requests, following through in a timely manner, asking clarifying questions to determine the impact of issues, escalating any that may require intervention and recommending solutions.
• Develop and share best practices with our internal team to continually improve the quality, effectiveness, and efficiency of Antara’s processes and services.
• Serve as the primary contact for sensitization and onboarding of new members, training platform end users, as well as post-live support ensuring strong adoption and ongoing engagement throughout the member and beneficiary’s lifetime
• Gauge members’ levels of engagement with the Company and provide feedback to internal teams regarding product and service improvements.
• Provide insights to members to ensure that they get the most out of the platform with the aim of helping grow our customer base.
• Perform any other duties as assigned.

Requirements

• 3+ years of experience in a customer-facing role, such as Customer Success, Customer Support, Account Management, or related field.
• Possess strong telephone and verbal skills, with excellent written and presentation skills.
• Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base
• Outstanding multiple task management skills across a varied set of responsibilities
• Confident, high energy, self-motivated and a true team player
• Experience working with senior and executive level customer contacts
• Demonstrated ability and desire to work and excel in a fast-paced environment
• Understanding of the Internet and helpdesk software with a desire learn new technologies

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We’re growing quickly and we need your help

We’re looking for an experienced software-engineer who is passionate about creating the future of healthcare to join our unique team. As a software developer, you’ll be the brain behind crafting, developing, testing, launching and maintaining the system. You are passionate in understanding the business context for features built to drive better customer experience and adoption.

Antara is building a time-zone aligned & remote-first product development team with centers of gravity in Nairobi and Lisbon. Presence in Nairobi and Lisbon highly valued. 

Responsibilities:

• Familiar with the software development life cycle (SDLC) from analysis to deployment.
• Comply with coding standards and technical design.
• Believes in systematic approach to developing the system through clear documentation (flowcharts, layouts, & etc) of functionality, address every use case through creative solutions.
• Adapts structured coding styles for easy review, testing and maintainability of the code.
• Integrate the developed functionality and/or component into a fully functional system.
• Ensure unit and integration level verification plan are in place and adheres to great quality of code at all time.
• Active participate in troubleshooting, debugging and updating current live system.
• Verify user feedback in making system more stable and easy.
• Work closely with product managers, designers and other peer developers.
• Preparing technical training documents for onboarding new engineers.

Requirements:

• Bachelor’s degree in computer science or equivalent practical experience that informs a solid foundation in computer science
• 3+ years of experience as Software Engineer in a fast-paced engineering organization
• Experience in technologies of our stack: Python/Django/Pandas/Scikits, Javascript/React/ReactNative, SQL/PostgreSQL, AWS
• Experience shipping and iterating on commercial-grade product (i.e. not just contract services)
• At least 4 hours of time-zone aligned work hours with East Africa Time (EAT)
• Have demonstrated passion for code craftsmanship

Bonus if you have experience in:

• Healthcare / clinical applications
• Secure omnichannel messaging / engagement / behavior change
• Actuarial data science
• Contributing to open-source projects
• Mentoring and leading engineers

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Job role: 

We are looking to hire a smart product management / program management intern who is passionate about taking up ideas and bringing them to life. You will contribute the future of the product by working closely with key partners. 

Responsibilities:

• Help in developing and implementing product vision and strategy.
• Meet regularly with key customer facing teams to collect and analyse user feedback to shape new product ideas and user requirements.
• Implements usage tracking and analyze patterns to validate new feature requirement.
• Have strong solution skills in translating customer needs to product functionalities.
• Work with leadership team in planning the product roadmap.
• Convert ideas to prototypes and demonstrate them to the key partners.
• Coordinate with engineering team to plan and deliver features on time.
• Represent company in product or domain specific conferences and events.
• Stay on top of the market and competitions.
• Act like an owner for the success of your product.

Requirement:

• Two or more years experience in product management or similar role
• A people friendly person with extraordinary organizational and leadership skills
• Have strong presentation skills
• Ability to think creative and solve problem
• Familiarity in agile development framework will be preferable.
• Prior experience in development or program management will be a plus