Jobs at BRAC

About the Opportunity

The Impact & Social Performance Associate will play a vital role in implementing the BRAC International Holdings BV (BIHBV) mission specifically focusing on social goals aiming to drive social performance management (SPM). The associate will provide technical assistance to all BIHBV microfinance entities in RIF related areas. The key responsibilities include but are not limited to the following:

Financial Literacy Roll out and scale

• In 2021, BIMF worked on developing a financial literacy curriculum which aims to promote financial knowledge and behavioral change to how our clients relate with their finances. In the first two years, the candidate will particularly spend the majority of their time supporting the BIMF entities implementing the financial literacy project. This will involve developing the project logical framework.
• Responsible for spearheading curriculum customization, collaborating with and reviewing third party services such as designers, collaborating with other BRAC relevant programmes including but not limited to Ultra-Poor Graduation, Youth, and Agriculture.
• Collaborate with country teams to plan and implement the project pilot and further scale up in line with the logical framework.
• Help track the client outcome and impact of the financial literacy project.
• Throughout the project, the candidate will ensure timely reporting to the relevant stakeholders on the project.
• Liaise with BIHBV technical leads and country teams to customize, plan, pilot, and scale up financial literacy curriculum.
• Social Performance Management and Client Protection
• Work with Social Performance Manger and country leadership to follow up on Social Performance Management (SPM) work plan and schedule for each countries’ implementation of responsible inclusive finance (RIF) practices and ensure plan is fully implemented.
• Work with country teams in ensuring that consideration (backed up by social data) is given to social objectives in all key investment, strategic and other management decisions.
• Work with the BIHBV team and leadership, governing bodies, and country leadership to promote use of social data and implementation of industry best practices across BI’s portfolio of microfinance programs.
• To ensure BIHBV leadership/ boards receives robust responsible inclusive finance updates and data from MF entities on a regular basis (quarterly) through the presentation of SPI4 and Smart tools results as well as other reports and assessments.
• Support BIMF entities execute other surveys such as client dropout as needed.

Safeguarding:

• Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
• Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Skills and Competencies Requirements:

• Adaptable and eager to learn with a willingness to self-teach
• Strong communication and presentation skills
• Strong research (qual and quant) and data analysis skills
• Fluency in English required (spoken, reading and written)
• Highly motivated with a strong interest in development and social issues
• Passionate about social outcomes for microfinance clients
• Ability to work with cross boarder team and culture
• Strong attention to detail
• Ability to work in a challenging environment

Education and Experience Requirements:

• 2+ years’ experience in: microfinance, product development, operational management, consultancy, monitoring and evaluation, or project management.
• Experience in Microfinance operations is preferable.
• Experience to train people and applying best practices (in academic research, strategy or practical application)
• Experience implementing qualitative and quantitative research end to end.
• Experience working with a team from diverse cultures is preferred

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About the Opportunity

• The Associate, Product will support the Manager, Product in product innovation across BRAC International Holdings BV (BIHBV) portfolio providing assistance to country microfinance entities in research, development, implementation, and monitoring and review of products. The key responsibilities include but are not limited to the following:
• Support research, design, and implementation of new products (agrifinance, youth finance, etc.), as well as refinements to existing products, using human-centered design principles, in collaboration with country microfinance teams and cross-functional teams across BI MF
• Support countries in leveraging client data from system reports and from business intelligence solutions to analyse trends, better understand client segments, and develop new/refine existing products and processes
• Assist country teams in the development of operational, communication, and training materials (business requirements documents for IT, promotional materials, training modules, operational circulars/manuals, etc.) pre-testing/launch of any new or modified products
• Design appropriate survey and/or research plans and instruments for pilot monitoring and review exercises, ensure quality control of data and proper data management, and support countries in the analysis and synthesis of findings. Assist countries in developing product monitoring and review reports for sharing nuanced findings in an accessible format
• Work closely with communications team to support country teams in developing marketing materials and guidelines for scaling new products
• Work closely with IT and Digital teams to ensure product and channel innovations are synergetic and product roll out, and reporting is smooth and functional.
• Attend bi-weekly check-in calls with business development leads across BI MF countries and co-host quarterly business development peer group meetings and webinars, info sessions, etc. on product development topics
• Maintain the database and track Key KPIs of every ongoing product pilots
• Support developing training modules and training of operational and frontline staff on new product pilot, roll out and scale
• Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
• Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Skills and Competencies Requirements:

• Familiarity with the human-centered design process
• Demonstrated experience conducting individual-level qualitative interviews and fluency in quantitative research methods
• Detail-oriented with strong analytical skills and leading data collection practices and the ability to work with quantitative and qualitative information
• Proficiency in data analysis and visualization with Power BI or other applications
• Drive, flexibility, resilience, and the ability to work under pressure
• Ability to effectively work remotely, across time zones and team locations, as well as in-person with a small team of stakeholders
• Strong written and verbal communication skills
• Ability to work in ambiguous environments, with minimal structure
• Fluency in English required (spoken, reading, and written)
• Familiarity and experience with microfinance
• Education and Experience Requirements:
• Bachelor’s in Business Administration, Finance, Economics, or Development Studies
• At least 1-3 year(s) experience in the development sector, preferably in microfinance