Jobs at CDL Human Resource

Position Overview

• The Sales Agent will play a key role in driving the client's growth by acquiring new ISP clients, managing existing customers, and ensuring smooth communication across the company. This role requires a proactive, organized, and customer-focused individual capable of building strong relationships, closing sales, handling client accounts, and coordinating internal operations.

Key Responsibilities

Sales & Business Development

• Identify, target, and engage potential ISP clients across Kenya.
• Pitch bulk bandwidth products and close new sales deals.
• Prepare and present sales proposals and quotations.
• Maintain an updated pipeline of prospects and follow up consistently.

Client Management

• Serve as the primary contact person for existing clients.
• Provide timely support and assistance whenever clients need help.
• Follow up on client bills, payments, and overdue accounts.
• Ensure high customer satisfaction and maintain long-term relationships.

Communication & Office Administration

• Manage company communication channels including calls, emails, and WhatsApp.
• Prepare and file necessary paperwork, contracts, and client documents.
• Maintain updated company files (soft and hard copies).
• Coordinate internal communication between departments and management.

Finance & Documentation

• Receive and bank client cheques.
• Maintain accurate records of payments and submit daily/weekly reports.
• Ensure documentation for all transactions is properly filed and accessible.

Marketing & Team Support

• Help form and coordinate a marketing team for promotions and brand awareness.
• Provide input for marketing strategies and sales campaigns.
• Assist with field marketing activities when required.

Requirements

Qualifications & Skills

• Experience in sales within the ISP or telecommunications sector is an added advantage.
• Strong communication, negotiation, and customer-handling skills.
• Good organizational and record-keeping abilities.
• Ability to work independently and meet sales targets.
• Proficiency in basic computer tools (email, Excel, Google Workspace).
• Honest, reliable, and able to maintain confidentiality.

Work Conditions

• Based in Nairobi with occasional field travel as needed.
• Reports directly to the Director/Operations Manager.

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Role Purpose

• The GM will own the overall performance and day-to-day running of the business, covering Operations, Finance, Commercial, and Human Resources.

We are seeking a dynamic, hands-on leader who can:

• Diagnose operational gaps
• Stabilize production and working capital
• Drive commercial performance with discipline and strategic clarity

Key Responsibilities

Operations & Production

• Lead end-to-end factory operations across diapers, sanitary pads, tissue converting, and pulping.
• Ensure consistent production planning, raw-material availability, and minimal downtime.
• Implement SOPs, efficiency standards, and quality assurance across all SKUs.

Financial & Working Capital Management

• Develop and execute working-capital recovery strategies.
• Optimize cash flow and reduce operational bottlenecks.
• Drive cost control across energy, chemicals, labour, logistics, and procurement.
• Ensure financial discipline, reporting accuracy, and budgeting efficiency

Commercial & Market

• Strengthen sales, distribution, and route-to-market execution.
• Ensure product availability, timely order fulfilment, and stock health across regions.
• Support channel development, pricing strategy, and market intelligence.
• Monitor competitive activity and drive market share growth.

People & Culture

• Lead and mentor all department heads and operational teams.
• Build a performance-driven culture with accountability, professionalism, and respect.
• Ensure compliance with HR policies, staff development, and fair employee management.

Strategic & Governance

• Support the MD in business strategy execution, risk management, and compliance.
• Maintain strong alignment with shareholders on business priorities and progress.

Requirements

Qualifications

• Bachelor’s degree in Business, Engineering, Finance, Operations, or related field.
• MBA or postgraduate qualification preferred.

Experience

• Minimum 10 years’ experience in Financial management, FMCG manufacturing / factory management and commercial leadership roles.
• Proven experience in business turnaround, working capital management, and rapid scale-up.

Competencies

• Strong operational and financial acume
• Leadership, decision-making, and problem-solving under pressure
• Ability to deliver results, enforce discipline, and drive accountability
• High integrity and ownership mindse