Jobs at CIC Insurance

PURPOSE:

To manage client relations within the medical business to achieve efficiency in service delivery through various activities that enhance the customer experience

PRIMARY RESPONSIBILITIES:

• Ensure timely and efficient follow up on questions, issues, approvals and other ad-hoc points of communication between clients and CIC.
• Coordinate consistent updates to clients on phone and email on any changes or improvements affecting their policy.
• Conduct scheme performance and service review meetings with clients to identify and address service gaps.
• Organize and hold health talks, and medical campaigns programs for all allocated clients on a quarterly basis.
• Sensitize members on Wellness program and Dawa mlangoni.
• Train scheme members on awareness on their policy and best utilization practices such as hospital access, benefit management etc.
• Receive and transmit all member addition and deletion instructions to the Medical Underwriting team.
• Receive and transmit all invoices and credit notes from CIC to the client.
• Follow up on SMART Card replacements and new cards through policy admin and update Client.
• Share monthly scheme utilization reports by the 10th day of every month reporting the performance as at the end of the preceding month.
• Share monthly scheme Funds reports by the 10th day of every.
• Share quarterly scheme utilization reports and plan in consultation with the contact persons for quarterly performance review meetings.
• Follow up on historical and current debts.
• Update the contact person on daily admission updates and death notifications
• Coordinate dispatch of renewal notices and confirm renewals and follow up for renewal.
• Coordinate consistent updates to clients on phone and email on any changes or improvements affecting their policy.

GENERIC DUTIES

• Identify process improvement areas and raise with CIC management team for implementation.

PERSON SPECIFICATIONS. 

Academic Qualifications

• Bachelor’s degree in Commerce or in any related field

Professional Qualifications

• Certification in Insurance is an added advantage

Experience

• Up to two (2) years’ relevant experience

Skills and Attributes

• Excellent communication and presentation skills
• Problem solving skills
• Excellent interpersonal skills
• Excellent customer care skills
• Good negotiation skills
• Computer literate in MS Office and other office applications
• Technical competence in insurance
• High emotional intelligence
• Innovative

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PURPOSE:

To assess and prudently underwrite Medical Business in commercially sound terms and to ensure that all underwriting and documentation duties in the section operate effectively and efficiently.

PRIMARY RESPONSIBILITIES:

• Accept or reject risk in line with the set underwriting guidelines;
• Prepare and dispatch debit/ credit notes, member schedules premium and fund statements, utilization reports and replenishment letters to clients/ schemes;
• Process and dispatch membership cards to clients and intermediaries;
• To ensure proper and accurate debiting and crediting for both new business and renewals;
• Cancellation of policies due to non-payment of premiums;
• Respond to customer and intermediaries’ enquiries;
• Reconciliation of underwriting issues;
• Raise refund cheques, commissions for customers and service providers;
• Prepare travel letters on request to clients and intermediaries;
• Maintain accurate and clean membership records;
• Maintain an accurate record of all client correspondence in the client’s file;
• Other duties as allocated by the Underwriting Manager from time to time.

PERSON SPECIFICATIONS

Academic Qualifications.

• Bachelor’s degree in a related field

Professional Qualifications

• Progress towards professional (Added advantage)

Experience

• Up to one (1) years’ relevant experience

Skills and Attributes

• Excellent communication and presentation skills
• Problem solving skills
• Excellent interpersonal skills
• Good negotiation skills
• Good analytical skills
• Computer literate in MS Office and other office applications
• Understanding of the working environment /competitors
• Technical competence in insurance
• Basic knowledge of regulations by AKI and IRA