Jobs at Danish Refugee Council (DRC)

Overall purpose of the role: 

The Admin Intern is the primary interface between DRC and the general public that visit or telephone the Regional Office. As such, he/she must be able to represent DRC professionally and always be friendly and pleasant to all callers and visitors. The Intern is responsible for the front office duties and giving support to the administration department.

Key responsibilities

Front office:

• Receive, screen and welcome visitors and direct them to relevant staff. 
• Answer incoming calls at the switchboard, forwarding to appropriate staff or taking messages as required.
• Respond to general enquiries and refer to appropriate staff members. 
• Receive, record, and distribute all incoming correspondence and deliveries. 
• Prepare and dispatch all outgoing mail. 
• Ensure reception area is neat at all times. Promptly attend to visitors ensuring no crowding at the reception area. 

Administrative support:

• Maintain tracking system for all Admin related payments and update on monthly basis.
• Assist in organizing storage of all Admin supplies, maintain and update inventory list in accordance to requirements.
• Ensure all Admin related invoices (Accommodation, travel, telephone, electricity, water, security, Thuraya and service contract etc.) are paid on timely basis; and constant follow up on the same is done monthly.
• Ensure all new staff have job identification (staff IDs) and business cards as required.
• Coordinate bookings for the conference rooms for internal meetings and arrange for required refreshments and stationaries. Liaise with relevant staff to ensure the conference room is always ready for use. 
• Share monthly telephone and utilities’ bills with staff and ensure bills exceeding the set limits as per the RO telephone and expat benefit policy are paid by staff in time.
• Administer the stationery store and office/kitchen supplies ensuring records and controls are in place. Advise on utilization on monthly basis and place timely orders for re-stocking. 
• Maintaining an effective filling system both in soft and hard copies for all administrative & travel related documents.
• Prepare all Admin related PRs and LVO’s in liaison with the SC and the Team Leader Administration and follow up on timely deliveries.
• Assist in administrative and logistical arrangements for the project and general office events e.g. renting of premises, arrangement of accommodation, transportation, and providing complete financial documents on time.
• Assist in organizing and planning for conferences, workshops, and trainings upon request and according to the established procurement procedures.
• Any other duties which are designed to improve the operations of the administration department.

About you
In this position, you are expected to demonstrate DRC’s five core competencies:

• Striving for excellence: You focus on reaching results while ensuring an efficient process. 
• Collaborating: You involve relevant parties and encourage feedback. 
• Taking the lead: You take ownership and initiative while aiming for innovation. 
• Communicating: You listen and speak effectively and honestly. 
• Demonstrating integrity: You act in line with our vision and values. 

Qualifications and Experience

• Bachelor’s degree in Business Administration, or any other equivalent disciplines 
• At least two years’ experience in busy office handling front office and office administration, preferably with an NGO.
• High degree of English language proficiency – both written and oral.
• Excellent IT skills in Word, Excel, Outlook
• Knowledge on how to operate PABX switchboard, high-speed copier/scanner and other office equipment.
• Basic Finance and Supply chain is an added advantage
• Consistently approaches work with energy and a positive, constructive attitude
• Responds positively to feedback and differing points of view
• Pleasant & diplomatic personality and must be able to represent DRC professionally at all times.
• Good interpersonal and communication skills with ability to build and maintain effective relationships across the organization. 
• Commitment to DRC values.

Conditions

Contract:    6 months contract. Salary and other conditions are offered in accordance with DRC’s Terms of Engagement for Kenyan Interns.

Please submit your application and CV in English no later than 18th April  2022

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Overall purpose of the role: 

Responsible for supporting regional and country operations to identify partnership opportunities and potential partners to improve the quality and relevance of DRC’s work in the region, as well as to develop the appropriate approaches, tools and capacity within the region to support DRC to be a good partner and to apply good partnership principles. The role will also support in relevant localization approaches for EAGL to achieve the strategic organization principle on ‘Go Local’ in the 2022/25 strategic plan.

Responsibilities: 

• General Partnership support
• Establish and maintain good relationships with relevant counterparts of the government, the locally-represented foundations, international and national NGOs, CBOs and other civil society organizations
• Identify issues to be addressed to heighten accountability within all partnership relationships 
• Lead negotiation with funders to complete partnership agreements and participate in the process of developing internal MOUs to ensure alignment across all stakeholder groups
• Upon request, engages in promoting various partnership related initiatives at CO or RO level; including the identification and engagement of strategic partners, supporting capacity development, etc 
• Contribute to learning by liaising with broader DRC and with external actors 
• Contribute to the DRC EAGL strategic direction for partnerships, and subsequent roadmap to operationalize regional ambitions

Support the Localization Agenda

• Lead the region in developing and implementation of the EAGL’s localization strategy in line with the global strategy plan, and based on a thorough political and contextual understanding in all operation areas in the region 
• Support the region and country operations to integrate innovative and practical localisation approaches with local actors, as part of their programming 
• Lead in the review and documentation of best practices, lessons learnt and evidence on effective and sustainable localization approaches in the region

CSO and NGO partners

• Support country and regional operations to identify strategic CSO and NGO partners
• Support RO and CO to establish alliances and partnership agreements in advance of strategic consortium funding opportunities based on Country and Regional strategies
• Develop and/or support COs to develop appropriate approaches, guidance, and tools for effective partnership engagement and management
• Support with the design of projects that have a focus on or key components of civil society engagement  
• Look for opportunities to facilitate the participation of strategic national actors in regional forums and access to relevant influential bodies, to elevate local voice and influence in decision making 
• Lead on providing input to and facilitating the contextualization, piloting, and roll out of newly developed global partnership tools and approaches 
• Support country and regional staff with orientation of DRC global strategic direction for civil society partners, and partnership management resources available to staff

Government partners:

• Work with relevant Country teams to identify the needs for approaches and tools to establish new ways of working with government partners

Private sector partners: 

• Support the PIBE and/or Alternative Finance Specialist as requested to develop necessary tools or capacities to support private sector partnerships

About you

In this position, you are expected to demonstrate DRC’s five core competencies:

• Striving for excellence: You focus on reaching results while ensuring an efficient process. 
• Collaborating: You involve relevant parties and encourage feedback. 
• Taking the lead: You take ownership and initiative while aiming for innovation. 
• Communicating: You listen and speak effectively and honestly. 
• Demonstrating integrity: You act in line with our vision and values. 

Qualifications and Experience

• At least five years’ experience with humanitarian and/or development programming
• Knowledge and experience in Business Development and fundraising concepts and practice with foreign aid and non-profit organizations
• A University degree in relevant field
• Experience in successfully managing institutional partnerships with national and international NGOs
• Experience in establishing and maintaining collaborative relationships with donors and government counterparts.
• Demonstrated experience with conflict related displacement issues
• Good communicator and proven diplomacy with all types of stakeholders
• Proven commitment to accountable practices and knowledgeable of quality assurance systems
• Experience of managing budgets and multiple donor contracts
• Strong representation and negotiation skills 
• Demonstrated cross cultural communication skills
• Demonstrated experience in donor contact, fundraising and networking
• Fluency in English (speaking, writing, reading) is essential
• Fluency in French is an added benefit

Please submit your application and CV in English no later than 27th April 2022