Jobs at Fieldforce Solutions Limited

Salary: Kshs 40,000 – 60,000 per month

Job Level: Beginner & Intermediate

We are seeking two customer-focused and proactive Customer Service (Agent Network) Representatives to support our growing agent network.

Job Summary

• The Customer Service (Agent Network) Representative will serve as a key point of contact for agents, assisting them with account-related matters, product information, transactions, operational issues and general agency support. The role will also involve supporting agent onboarding and activation, following up on agent performance, resolving issues and working closely with the Sales, Operations, Finance and Customer Support teams to ensure efficient agency business execution.

Key Responsibilities

• Provide timely and professional support to agents through telephone, WhatsApp and other approved communication channels.
• Assist agents with account registration, activation, verification and general account-related queries.
• Guide agents on products, services, systems, promotions and operating procedures.
• Assist agents with transaction-related queries, including deposits, withdrawals, payments and other operational issues.
• Identify and resolve routine agent problems and escalate complex issues to the appropriate department.
• Support the onboarding and activation of new agents by providing the necessary information, guidance and follow-up.
• Follow up with newly onboarded agents to encourage activation and continued business activity.
• Monitor agent activity and identify inactive or underperforming agents for follow-up.
• Support the implementation of agent acquisition, retention and engagement campaigns.
• Communicate approved promotions, incentives and campaign information to agents.
• Maintain accurate records of agent interactions, issues, resolutions and follow-up activities.
• Work closely with the Agent Network, Sales, Marketing, Finance and Operations teams to resolve agent issues efficiently.
• Collect feedback from agents regarding products, services, market conditions and operational challenges.
• Identify recurring agent challenges and provide recommendations for improving service delivery and agency operations.
• Assist with agency business execution and achievement of agent-network performance targets.
• Ensure all interactions and activities comply with company policies, procedures and applicable regulatory requirements.
• Maintain confidentiality of agent and customer information.

Qualifications & Requirements

• Diploma or degree in Business Administration, Marketing, Sales, Communications, Customer Service or a related field is preferred.
• Minimum of 1–2 years' experience in customer service, sales support, account management, agency operations or a related role.
• Experience in the betting/gaming, telecommunications, fintech, mobile-money or other agent-based business will be a strong advantage.
• Excellent verbal and written communication skills in English and Kiswahili.
• Strong customer-service and relationship-management skills.
• Good understanding of sales and agent-network operations.
• Ability to communicate effectively with agents from different backgrounds and locations.
• Strong problem-solving and conflict-resolution skills.
• Good computer skills and ability to work with CRM, agent-management or other business systems.
• Good numerical and analytical skills.
• Ability to multitask and manage a high volume of agent queries.
• Target-oriented, proactive and self-motivated.
• Strong attention to detail and accurate record keeping.
• Ability to work independently and as part of a team.
• Willingness to work flexible hours, including weekends and public holidays, where required.

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Salary: Kshs 40,000 – 70,000 per month

Job Level: Beginner & Intermediate

We are seeking a creative, energetic and outgoing Marketing Assistant to support our marketing and social media activities. The ideal candidate should have an interest in social media, content creation, influencer marketing and online community management, and must be comfortable appearing on camera when required.

Job Summary

• The Marketing Assistant will support the Social Media Manager and Marketing Team in content production, livestreams, influencer coordination, community management, market research and offline marketing activities. The role is suited to an individual who is creative, tech-savvy, organised and comfortable working in a fast-paced environment.

Key Responsibilities

• Assist the Social Media Manager with livestream preparation, video shooting and content production.
• Support the preparation of scripts, props, products, shooting locations and other materials required for social media content.
• Participate in videos and livestreams when required, including simple hosting, product demonstrations and short skits.
• Assist with basic video editing, caption writing and content organisation.
• Source and onboard new influencers and assist with influencer communication, posting reminders, campaign coordination and performance follow-up.
• Manage and grow WhatsApp, Telegram, Facebook and other online community groups.
• Keep community members active and encourage participation in promotional campaigns.
• Share marketing content and links, invite new users and contribute to community growth.
• Plan simple group engagement activities and communicate campaign updates and incentives.
• Answer basic community questions and follow up with active promoters to improve participation and promotional performance.
• Support market research by collecting competitor information, social media trends, user opinions and local market feedback.
• Assist with preparation and execution of offline events, including material preparation, guest reception, registration, photography and on-site coordination.
• Maintain and organise marketing files, content materials, influencer records, community records and event documents.
• Provide general administrative and operational support to the marketing team.

Qualifications & Requirements

• Bachelors degree or Diploma in Marketing, Communications, Languages or a related field.
• Minimum of 1 year of experience in social media, community management or content creation. Exceptional fresh graduates are welcome to apply.
• Familiarity with WhatsApp, Telegram and Facebook Groups.
• Basic experience in sourcing and coordinating with KOLs/KOCs.
• Basic video editing skills using tools such as CapCut or Premiere.
• Ability to write simple scripts and social media captions.
• Fluent in English, both written and spoken.
• Outgoing, confident and willing to appear on camera for short videos, skits and livestream product demonstrations.
• Tech-savvy with a strong understanding of social media trends, particularly TikTok, Instagram and YouTube.
• Detail-oriented with good multitasking and organisational skills.
• Ability to work effectively in a fast-paced environment and support offline events.

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Salary: Kshs 150,000 – 300,000 per month

Job Level: Advanced

We are seeking an experienced and performance-driven Marketing Manager – Agent Network & Affiliate Operations to lead the development and optimisation of our agent and affiliate acquisition channels.

Job Summary

• The Marketing Manager will be responsible for developing and expanding the company\'s agent network and affiliate operations across Kenya. The role will focus on agent recruitment, referral strategy, community activation, campaign execution, market intelligence and performance optimisation.

Key Responsibilities

• Identify, recruit and onboard high-potential agents, sub-agents and community promoters across Kenya.
• Build and manage scalable offline and online agent referral structures.
• Develop and maintain strong relationships with key agents and regional promoters.
• Drive sustained user acquisition and deposits through the agent network.
• Design and implement agent-based acquisition strategies aligned with company growth targets.
• Manage performance-based incentive structures for agents and referral partners.
• Monitor agent productivity and optimise commission models to improve ROI.
• Identify seed users, influencers and social network connectors capable of expanding player communities.
• Support agents in growing local player groups through WhatsApp, Telegram and offline community engagement.
• Activate local micro-communities to increase retention and betting frequency.
• Track market and industry agent strategies, commission structures, campaign effectiveness and promotional trends.
• Provide insights on market developments and recommend localised acquisition tactics based on regional performance.
• Collaborate with Digital Marketing, Retention and Customer Support teams to support agent-led campaigns.
• Launch targeted acquisition campaigns through agent channels and support promotional rollouts.
• Track agent KPIs, including player acquisition volume, deposit conversion, retention contribution and revenue impact.
• Prepare weekly and monthly performance reports.
• Analyse performance and recommend improvements to optimise agent productivity.

Qualifications & Requirements

• Minimum 3 years' experience in the betting, gaming or casino industry in Kenya.
• Prior experience working with established betting or gaming platforms is strongly preferred.
• Proven experience managing or operating agent-based acquisition or affiliate referral structures.
• Demonstrated success in recruiting and managing agents, sub-agents or community promoters.
• An existing network of agents, influencers or gaming/betting community connectors is a strong advantage.
• Strong understanding of Kenya\'s online gaming and betting customer behaviour and acquisition channels.
• Familiarity with WhatsApp-based agent promotion ecosystems.
• Experience with both online and offline player acquisition channels.
• Ability to manage commission-based growth models.
• Strong analytical skills and ability to evaluate acquisition performance and optimise agent productivity.
• Strong relationship-building skills with agents and community leaders.
• Ability to motivate decentralised acquisition teams.
• Experience coordinating with cross-functional teams, including Retention and Customer Service.
• Bachelor's degree in Marketing, Business Administration, Communications or a related field is preferred.

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Salary: Kshs 50,000 – 80,000 per month

Job Level: Beginner & Intermediate

We are seeking a creative and talented Videographer & Multimedia Designer to join our marketing team. The ideal candidate will have strong video production and editing skills, a good understanding of short-form social media content, and the creativity to develop engaging content for local audiences.

Job Summary

• The Videographer & Multimedia Designer will be responsible for planning, shooting, editing and delivering engaging video content for platforms such as TikTok, Instagram and Facebook. The role will also provide support in basic graphic design and work closely with the Social Media and Marketing teams to create content that strengthens brand engagement and performance.

Key Responsibilities

• Plan, shoot and edit short-form video content for TikTok, Instagram, Facebook and other social media platforms.
• Assist with TikTok video production, including content planning, script development, shooting arrangements and on-camera direction.
• Develop creative content ideas based on current market topics, social media trends and popular local content.
• Manage the full video production process, including filming, editing, colour correction, audio editing, subtitles, visual effects and final delivery.
• Work closely with the Social Media Manager and Marketing Team to produce engaging and brand-relevant video content.
• Recommend appropriate video formats, creative concepts, shooting styles and content angles for different platforms and campaigns.
• Assist with basic graphic design work for social media posts, promotional materials, video covers and campaign content.
• Ensure all video and design materials are completed on time and meet required brand and quality standards.
• Organise and maintain video footage, project files, design materials and other creative assets.

Qualifications & Requirements

• Proven experience in video shooting, editing and post-production, with the ability to complete projects independently.
• Proficiency in commonly used video editing software such as Adobe Premiere Pro, CapCut, Final Cut Pro or DaVinci Resolve.
• Basic graphic design skills and familiarity with Adobe Photoshop, Adobe Illustrator or similar software.
• Good understanding of TikTok content, short-form video trends, social media culture and local audience preferences.
• Strong awareness of market trends and the ability to develop original and creative content ideas.
• Strong attention to detail and a good eye for visual quality.
• Ability to work independently and collaborate effectively with Marketing and Social Media teams.
• Good time management skills and ability to meet production deadlines.
• Applicants who own professional equipment suitable for high-quality video production will be preferred.
• Applicants must provide a portfolio and samples of previous video or graphic design work.