Jobs at Flexi-Personnel

Reports to: Commercial Manager

Our client, Kenya’s largest furniture retailer with a prominent presence in three major cities; Nairobi, Mombasa, and Eldoret, is looking for a Branch Manager to be the key driver of success and accountable for the entire spectrum of branch operations.

Job Purpose

The individual’s primary responsibilities will include overseeing branch revenue and budget, managing expenses, and monitoring daily operations to ensure optimal sales and profitability. The role demands a commitment to maintaining exceptional levels of customer service, effective staff management, comprehensive training programs, meticulous control of stocks, strategic store merchandising, and streamlined administrative processes.

Key Responsibilities:

Sales Budgets & Profitability:

• Ensure sales budgets for employees and the branch are consistently achieved and measured.
• Monitor daily sales team activities and branch costs.
• Decrease costs, reduce wastage, and report on variances.

Managing & Leading People:

• Identify talent within and grow it for succession planning.
• Handle matters on staff attendance, performance, welfare, training, and disciplinary matters.
• Ensure staff motivation, grooming, and safety.

Merchandising:

• Ensure showroom displays are stocked, attractive, and well-accessorized.
• Monitor the proper tagging of items and propose new product ideas.

Compliance- Policies & Processes & Reports:

• Monitor front desk operations and facilities.
• Compile and send accurate reports to management.
• Ensure compliance with permits, licenses, and policies.

Stock Take & Pricing:

• Conduct monthly stock-taking exercises and report variances.
• Requisition stock requirements from the warehouse.
• Ensure correct price tickets and price change updates.

Customer Experience:

• Maintain high customer service standards.
• Handle customer complaints and encourage professional client interactions.
• Promote product knowledge and enhance the shopping experience.

EDUCATION QUALIFICATION, EXPERIENCE, SKILLS, AND TRAITS

• Bachelor’s degree in marketing, Business, or a related field.
• Proven experience of 3 to 5 years in retail management or a related industry.
• Track record of driving sales and operational efficiency.
• Results-oriented, detail-oriented, and adaptable.
• Exceptional computer skills, including Microsoft Office and databases.
• Awareness of the commercial trends and developments within the industry
• Must have superb interpersonal and organizational skills with proven ability to work independently and in a team setting.
• Demonstrated ability to lead and manage a diverse team effectively.
• Possess a strategic mindset with the ability to conceptualize and implement organizational goals.
• Comfortable with assigning tasks and responsibilities to achieve objectives efficiently.
• Good with figures and an analytical acumen.
• Must have exceptional written and oral communication skills with the enthusiasm and drive to significantly contribute to a mission-based organization.

go to method of application »

JOB PURPOSE

Formulate and execute initiatives to enhance furniture sales in current client accounts while also pinpointing and securing new business prospects. Cultivate robust connections with commercial real estate entities, architectural and design communities, and corporate clients. Ensure the delivery of exceptional customer experiences and offer hands-on guidance regarding the latest office design, furniture products, and services. Take charge of guiding and directing sales executives within the office to achieve success.

This comprehensive role covers a wide range of tasks, from design and technical aspects to sales and marketing. The individual in this position needs to be versatile, detail-oriented, and proactive in identifying and capitalizing on sales opportunities.

KEY ROLES AND RESPONSIBILITIES:

Sales and Marketing Strategies

• Develop and implement effective sales and marketing strategies for the office furniture section.
• Provide support to the sales team to convert leads into sales.
• Actively seek new sales opportunities through various channels such as cold calling, networking, and social media platforms.

Site Survey and Design

• Conduct site surveys and produce working drawings and sketches using CAD.
• Create proposals for clients, including detailed floor layouts on CAD for internal use and showroom displays.

Office Furniture Section

• Visually merchandise the office furniture space to ensure all items are effectively displayed.
• Coordinate office furniture photo shoots
• Share with the marketing team, the items to be put on social media.

Product Management

• Identify and promote new products in the market.
• Stay informed about new office furniture trends and market preferences.

Inventory Management

• Manage office furniture inventory, sales, and stocks on a monthly basis.

Documentation and Reports

• Produce tender documentation, detailed drawing packages, quotations, and written specifications.
• Prepare and send required reports, including reports on quotations issued and follow-up reports.

Technical Support

• Offer technical support to the sales team.

Customer Interaction

• Attend to walk-in customers and respond to email queries.
• Follow up on the delivery of goods sold.

Business Planning

• Create and maintain a business plan for continued growth of market share.
• Develop accurate forecasts and consistently meet/exceed revenue quotas.

Professional Networking

• Participate in professional association/group networking activities.

Miscellaneous

• Perform any other duties as required from time to time.

EDUCATION QUALIFICATION, EXPERIENCE AND SKILLS

• Bachelor’s degree in interior design preferred.
• Prior 5 years’ experience in a similar position.
• Proven track record of meeting targets.
• Computer skills & Ms Office – Word, Excel, and PowerPoint required.
• Works well under pressure
• Excellent oral and written communication skills.
• Attention to detail.
• Creative Problem-Solving Skills
• Decisive
• Highly Analytical
• Great Interpersonal Skills.
• Great negotiation skills.

go to method of application »

Job Purpose

The individual’s primary responsibilities will include overseeing branch revenue and budget and monitoring daily operations to ensure optimal sales and profitability. The role demands a commitment to maintaining exceptional levels of customer service, comprehensive training programs, meticulous control of stocks, strategic store merchandising, and streamlined administrative processes.

Key Responsibilities:

Sales Budgets & Profitability:

• Ensure sales budgets are consistently achieved.
• Assist in monitoring daily sales team activities and branch costs.

Merchandising:

• Ensure showroom displays are stocked, attractive, and well-accessorized.
• Monitor proper tagging of items and propose new product ideas.

Compliance- Policies & Processes & Reports:

• Monitor front desk operations and facilities.
• Compile and send accurate reports to branch manager.
• Ensure compliance with permits, licenses, and policies.

Stock Take & Pricing:

• Conduct monthly stock take exercises and report variances.
• Attach correct price tickets and update price change.

Customer Experience:

• Maintain high customer service standards.
• Handle customer complaints with timely escalation to the branch manager.
• Promote product knowledge and enhance the shopping experience.

EDUCATION QUALIFICATION, EXPERIENCE, SKILLS, AND TRAITS

• Bachelor’s degree in marketing, Business, or a related field.
• Proven experience of 2 to 3 years in retail management or a related industry.
• Track record of driving sales and operational efficiency.
• Results-oriented, detail-oriented, and adaptable.
• Exceptional computer skills, including Microsoft Office and databases.
• Awareness of the commercial trends and developments within the industry
• Must have superb interpersonal and organizational skills with proven ability to work independently and in a team setting.
• Demonstrated ability to lead and manage a diverse team effectively.
• Possess a strategic mindset with the ability to conceptualize and implement organizational goals.
• Comfortable in assigning tasks and responsibilities to achieve objectives efficiently.
• Good with figures and an analytical acumen.
• Must have exceptional written and oral communication skills with the enthusiasm and drive to significantly contribute to a mission-based organization