Jobs at HF Group

Principle Accountabilities

• Create systematic and consistent lead generation from project marketing efforts, cold calling, referrals, lead generation services and other forms of media. All engagements to be on the CRM.
• Ensure that all client engagements from prospecting to closure are on the CRM.
• Conduct surveys to identify price of competing properties on the real estate market and relay the same to their supervisor.
• Provide periodic (daily, weekly and monthly) sales reports (client pipeline) to company management on sales operations and generated returns using CRM systems.
• Build and maintain relationships with clients by providing support, information and guidance through the entire customer journey.
• Participate in the promotion of property sales on organized events such as expos, site activations, mall activations among others.
• Follow up and ensure the preparation and approval of documents such as booking forms, offer letters, sale agreements and transfer documents.
• Upload customer payment evidence on the CRM for validation.
• Ensure customer payment plans are followed up and all collections done on time.
• Achieve 85% compliance to customer payment plans. Issue cancellation notices through the CRM as per policy.
• Ensure all mortgage clients are identified early, their mortgage applications created and tracked centrally.
• Ensure compliance with real estate laws and policies when conducting property sales.
• Act with high levels of professionalism in all client engagements.

Key Competencies and Skills

• Excellent communication, influencing and negotiating skills.
• Astute sales skills.
• High integrity.
• A strong team player.
• Ability to perform with minimal supervision.
• Ability to adopt a flexible approach to meet targets and the needs of the business.

Minimum Qualifications, Knowledge and Experience

• Diploma or degree in Business Administration, Marketing or a related field.
• A competent user of the Internet, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint and Microsoft Excel.
• At least 2 years’ experience working as a Marketer/Sales Executive, in the real estate sector.
• Experience in using customer relationship management tools.
• Proven track record of sales.
• Own network of potential leads.
• Experience in handling high net-worth clients.

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Principle Accountabilities

• Design and document operational manuals and procedures.
• Undertake the day-to-day management of the Bank’s database platforms.
• Ensure that all the assigned bank information technology platforms keep pace with technological innovations and developments as a way of protecting investment in technology.
• Manage relationships with all technology-based service providers as a way of ensuring that uptimes are optimized.
• Evaluate, plan, implement and maintain the assigned Bank’s information technology and telecommunication system and projects within agreed time and budget constraints.
• Develop and manage a Business Continuity Plan and Data Security Plan for the appropriate systems (including IT Operations) in order to guarantee continuation of services at all times.
• Increase computer awareness and literacy among staff to enhance skills base and productivity. 
• Ensure appropriate controls and monitoring mechanisms to keep information technology operations and services in place despite power outages and telecommunication failures.
• Monitor and manage service user complaints to ensure maintenance of the highest standards of service.
• Organize, manage and motivate fellow staff members and partners whenever assigned to projects or incidences through establishment of suitable structures and implementing development programs to optimize competence and productivity.
• Ensure appropriate MIS are produced for IT and the bank’s management.
• As a member of various systems related committees and projects, take a proactive role in influencing policy and the strategic direction of the Bank.

Key Competencies and Skills

Technical Competencies

• Takes a structured and effective approach to own work and demonstrates leadership potential.
• Is able to analyze, diagnose, plan, execute and evaluate work to time, cost and quality targets, exhibiting familiarity with available tools, standards and procedures and making correct choices from alternatives.
• Effective communicator, able to guide and advise clients and business partners.
• Astute at planning for mission critical production activities.
• Proficiency with the following Oracle and Microsoft database technology stack;
• Good understanding of SOA-centric concepts and technologies, authentication and data security.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support true performance and customer-service oriented culture.
• Knowledge and experience with ITIL as a best practice framework for Systems Development.

General Competencies

• Team Work and Interpersonal skills.
• Leadership Skills.
• Demonstrate Integrity and Professionalism.
• Good communication Skills both written and Verbal 

Minimum Qualifications, Knowledge and Experience

Education

• University Degree in technology related field – Upper second or equivalent.
• Database Management Certification in Oracle is a must.
• Proficiency in project management or ITIL.

Experience

• At least 7 years' experience in supporting IT systems in general.
• Minimum of 4yrs experience in Database Administration with an OCP certification.
• At least 2 years’ experience in Sybase, MySQL, MsSQL, Azure Cloud, PostgreSQL with proven experience in installing, setup, support and troubleshooting modern database.
• At least 4 years on Oracle and 2 years on MS-SQL in a high availability environment.
• At least 2 years’ experience working in UNIX and windows environment.
• At least 2 years’ experience in Storage and Backup management.
• At least 2 years of experience in Data Warehousing and ETL concepts.
• At least 2 years of experience in Banking Operations is desired.
• Thorough experience in formal Software Lifecycle methodology, design and administration of RBMSs.
• Experience in Sybase (or SAP Hanna) will be an added advantage.

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Principle Accountabilities

• Present, promote and sell products to existing and prospective customers.
• Establish, develop, and maintain positive business and customer relationships.
• Reach out to customer leads through cold calling and continuously improve through feedback.
• Expedite the resolution of customer problems and complaints to maximize satisfaction.
• Deliver the agreed upon sales targets and outcomes within agreed timelines.
• Coordinate sales effort/activations with team members and other departments.
• Analyze the territory/market’s potential, track sales and status reports.
• Supply management with reports on customer needs, problems, interests, competitive activities and potential for new products and services.
• Keep abreast of best practices and promotional trends.
• Any other duties as may be assigned from time to time. 

Key Competencies and Skills

• Excellent communication, negotiation and interpersonal skills.
• Prioritizing, time management and organization skills.
• Ability to work under pressure.
• Excellent problem solving and decision-making skills.
• Knowledgeable with industry’s rules and regulations.
• Results driven and customer focused.
• Basic understanding of the insurance industry and products. 
• Relationship management skills and openness to feedback.

Minimum Qualifications, Knowledge and Experience

• Diploma from a reputable institution. Bachelor's degree or equivalent will be an added advantage.
• Certificate of proficiency in Insurance (COP).
• ACII or AIIK or progress towards the same will be an added advantage.
• Proven work experience as a Sales Representative.
• Excellent knowledge of MS Office.
• Ability to create and deliver presentations tailored to the audience needs.