Jobs at ICEA Lion Group

Key responsibilities

• Client Service & Communication Excellence:
• Serve as the first point of contact for the office by professionally answering multi-line phone systems and warmly greeting clients and visitors.
• Efficiently handle and resolve general client/ agents/ BDs  inquiries regarding policy status and general services, escalating complex issues to the appropriate department/ resource
• Manage all incoming and outgoing correspondence, including sorting, logging, and distributing physical and electronic mail to the correct departments and personnel in a timely manner.
• Policy Documentation & Data Integrity:
• Accurately process insurance policy documentation, including the detailed input of new application data and renewal information
• Prepare, review, and issue Certificates of Insurance (COIs)as per requirements and guidelines.
• Maintain and update client and policyholder files meticulously, ensuring data integrity and compliance with state and record-keeping regulations e.g. Data Privacy act, AML, IRA
• Agent and Underwriter Support:
• Provide direct administrative support to agents and Business Development (BD) staff.
• Manage and coordinate internal and external meeting logistics, including scheduling appointments, sending invitations, and maintaining up-to-date calendars for key personnel.
• General Office and Financial Administration:
• Manage the inventory and ordering of all office supplies, ensuring staff have the necessary resources while adhering to a defined budget.
• Coordinate the procurement and distribution of marketing merchandise and promotional items for client events and agency outreach.
• Manage basic petty cash transactions, including tracking expenditures, reconciling receipts, and preparing reports for accounting.

QUALIFICATIONS

• Degree in relevant field
• Added advantage: Qualification or progression on Professional insurance courses – CII , AIIK et

EXPERIENCE

• Proven experience in insurance underwriting or Administration role
• 1 to 3 Years experience

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• The overall purpose of the job is coordinate and be responsible for undertaking effective risk and compliance reviews and monitoring within ILAM, including data gathering, analysis and report preparation to identify, assess, advise, monitor and report on risk and compliance.

Roles and Respinsibilities

• Liaise with various departments to collect and collate compliance risk assessment data to facilitate the establishment of the compliance universe in addition to giving recommendations on the high- risk issues.
• Monitor and report on the daily management of compliance issues at respective departments including significant internal policies.
• Act as anti-money laundering liaison contact, maintaining continuous dialogue and information to business departments on key issues defined in the AML/KYC policies.
• Prepare internal compliance reports with regard to external and regulatory compliance issues.
• Monitor and alert on the status and performance of compliance responsibilities across support functions.
• Plan, support & provide AML/KYC awareness and system training and other compliance policy training across the business.
• Carry out initial review of AML alerts and maintain follow-up for conclusion on AML case management, including providing AML system support to users.
• Carry out compliance risk events data collection, analysis and preparation of reporting including recommendations to mitigate exposures.
• Maintain continuous engagement with the business departments and carry out compliance risk monitoring, analysis and reporting on new products and projects
• Provide compliance risk liaison at peer levels across specialist and risk functions (Legal, Audit, Risk, HR and Finance).
• Promote and reinforce a strong culture of compliance throughout the organization, emphasizing the importance of AML and reporting obligations.
• Develop and deliver training programs to enhance compliance awareness and knowledge among employees and management.
• Review the business continuity programme within the company and ensure that regular tests are conducted and the policies and frameworks are regularly updated.
• Identifying areas of weakness with regards to business continuity and recommend remedial measures in consultation with all the relevant stakeholders.
• Conduct due diligence on vendors/suppliers whom the business is intending to establish business relationships with.
• Carry out comprehensive risk assessments across the business & functional areas in line with the risk management framework.
• Evaluate the adequacy and effectiveness of controls established by management to ensure that identified risks are appropriately mitigated at both departmental and process levels.
• Maintain the risk registers and assist management in tracking progress on the implementation of risk mitigation action plans.
• Coordinate the performance of strategic risk analysis by reviewing business processes in liaison with business owners to identify potential risks.
• Participate in the formulation and review of risk management and control activities for products to ensure they meet the set objectives and are worthwhile investments with a quantifiable return.
• Facilitate awareness and training programs on risk management, controls and compliance activities.

Qualifications

• A Bachelor’s degree in Finance, Economics, Law or Business-related field. A postgraduate Master’s degree and professional qualification in risk management will be an added advantage.
• Demonstrated understanding of the regulatory environment including the CMA Act and RBA Act.
• Good knowledge of money laundering issues and KYC requirements.
• A good understanding of asset management operation and business functions.
• Good management skills including organizational, communication and problem-solving skills.
• 5 years of working experience in financial services – with at least 3 year of experience, in either compliance or risk management related activities.