Jobs at iSON Xperiences Limited

Position Summary:

• We are looking for a skilled and experienced Debt Collection Team Lead to manage and guide our debt collection team effectively. The successful candidate will be responsible for overseeing day-to-day operations, setting team goals, monitoring performance, and ensuring adherence to collection policies and procedures. This role requires excellent leadership and organizational skills to drive the team’s success and meet collection targets.

Duties & Responsibilities:

• Lead, motivate, and manage the debt collection team to meet daily and monthly collection targets.
• Develop and implement effective debt collection strategies to minimize outstanding debts.
• Monitor and evaluate team performance, providing coaching and support as needed.
• Ensure adherence to company policies and regulatory requirements in all collection activities.
• Resolve complex issues or escalate cases as necessary.
• Maintain records of collections and analyze data to report on team performance and areas for improvement.
• Collaborate with other departments to streamline processes and enhance customer experience.

Skills and Experience:

Knowledge and Skills:

• Minimum Qualification: Bachelor’s degree from a recognized institution.
• Experience: At least one (1) year of experience as a team leader in debt collection.
• Strong understanding of debt collection processes and regulations.
• Excellent interpersonal and communication skills.
• Proven ability to lead and motivate a team.
• Proficient in using debt collection software and reporting tools.

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Position Summary:

• We are looking for a skilled Data Annotation Specialist to join our team in Nairobi. The ideal candidate will possess excellent attention to detail, strong analytical skills, and the ability to work efficiently in a fast-paced environment. This role involves preparing and labeling data for machine learning models, ensuring accuracy, and providing insights from annotated data.

Duties & Responsibilities:

• Annotate and label data with high accuracy and consistency.
• Collaborate with data scientists and engineers to understand data requirements.
• Maintain and improve quality standards for data annotation projects.
• Generate reports and insights based on annotated data.
• Assist in developing and maintaining annotation guidelines.
• Quickly adapt to new tools and processes as the project requirements evolve.
• Ensure timely completion of assigned tasks to meet project deadlines.

Skills and Experience:

Knowledge and Skills:

• Minimum Qualification: Bachelor’s degree from a recognized institution.
• Experience: At least one (1) year of experience in Data Annotation.
• High attention to detail.
• Advanced computer skills for report preparation and data analysis.
• Knowledge of call center operations and best practices in digital content review.
• Strong analytical abilities for data interpretation and insight generation.
• Effective time management and multi-tasking skills to meet deadlines.
• Ability to make quick and informed decisions.